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ninjakitchen.com
TROUBLESHOOTING GUIDE
CARE & MAINTENANCE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
CLEANING
1
Separate all parts.
2
Wash all cups in warm, soapy
water with a soft cloth.
3 Hand-Washing
Wash blade assembly in warm, soapy
water using a dishwashing utensil
with a handle to avoid direct contact
with the blades. Exercise care when
handling blade assembly as the
blades are sharp. Thoroughly rinse
and air-dry all parts.
Dishwasher
All attachments are dishwasher
safe. Place the lids, blade assembly,
and twist-off reservoir on the top
rack of the dishwasher
ONLY.
Ensure the blade assembly and lid
are removed from the cup before
placing in the dishwasher. Exercise
care when handling blade assembly.
Motor Base
Turn off the unit and unplug the
motor base before cleaning. Wipe
motor base with a clean, damp cloth.
To clean the touchscreen, apply an all-
purpose cleaner to a soft cloth, such as
microfiber, and wipe gently.
NEVER
directly spray the base or
touchscreen with water or other liquids.
DO NOT
use abrasive cloths, pads, or
brushes to clean base or touchscreen,
as they can dull or scratch the surface.
FreshVac™ Pump
NEVER
submerge the pump in water or
other liquid. If you see water or other
liquid in the twist-off reservoir:
1
Remove twist-off reservoir
from pump and wash and dry
it thoroughly.
2
Run pump for 10 seconds to clear
any fluid.
3
Wipe pump clean with a soft cloth.
4
Reattach twist-off reservoir to pump.
STORING
Wrap power cord around cord wrap on
back of motor base. Store unit upright
and store all blade assemblies inside or
attached to their respective containers
with their lids locked into place.
DO NOT
store blended or unblended
ingredients in the Single-Serve
FreshVac Cup with the Pro Extractor
Blades® Assembly attached. Use only
the spout lid when storing blended or
unblended ingredients in the cup.
DO NOT
stack items on top of
the cups. Store any remaining
attachments alongside the unit or
in a cabinet where they will not be
damaged or create a hazard.
RESETTING THE MOTOR
THERMOSTAT
This unit features a unique safety
system that prevents damage to
the motor and drive system should
you inadvertently overload it. If the
unit is overloaded, the motor will be
temporarily disabled. Should this occur,
follow the reset procedure below.
1
Unplug the unit from the
electrical outlet.
2
Allow the unit to cool for
approximately 15 minutes.
3
Remove the cup’s blade assembly.
Empty the cup and ensure no
ingredients are jamming the
blade assembly.
IMPORTANT:
Ensure that
maximum capacities are not
exceeded. This is the most typical
cause of appliance overload.
If your unit needs servicing,
please call Customer Service
at 1-877-646-5288.
Unit doesn’t turn on�
• Make sure unit is plugged in.
• Place cup on base and rotate it clockwise until it clicks into place.
Unit doesn’t turn off�
• Remove cup from base by rotating it counterclockwise and lifting it. Unplug the power
cord from the outlet.
Doesn’t mix well; ingredients get stuck�
• Using the pre-set programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are
routinely getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won’t stick to counter or tabletop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT
attempt to use unit when the motor base is stuck to a surface that is not
secure (cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
FreshVac™ Pump won’t turn on�
• Ensure that working batteries are installed correctly in the pump, and the battery cover
is securely in place.
• If using an optional AC adapter, make sure it is manufactured by SharkNinja. Other
after-market adapters are not compatible with the pump.
• If using a SharkNinja AC adapter, make sure the connector is inserted fully into the pump.
FreshVac Pump won’t turn off�
The pump will shut off automatically once a vacuum seal is achieved. If a vacuum seal is
not achieved, you will be able to remove the pump from the lid. If this happens, turn off
the pump and check the following:
• Make sure the Pro Extractor Blades® Assembly is tightly attached to the cup.
• Ensure the FreshVac Tab on the Flip & Seal Lid is properly installed.
DO NOT
remove the tab from the lid.
Accidentally removed the FreshVac tab and need to reinstall�
• In a case you accidentally remove the FreshVac Tab and need to reinstall, follow these
easy steps. First ensure the FreshVac Tab matches up with the opening on the Flip &
Seal Lid. Next, align the bottom side of the tab to match the shape of the opening on
the cup. Then press the tab down until it is seated flat.
