NuraTrue Manual
16
Copyright © 2021 Nura® Pty. Ltd.
nura
If Your NuraTrue Won’t Connect to the Nura App:
• Check your mobile device and the Nura app have been updated to the latest version.
• Close and re-open the Nura app.
• Check your NuraTrue is connected to your mobile device with Bluetooth. You need to
be connected with Bluetooth to use the Nura app. Bluetooth will only activate when no
cables are connected.
• Check your internet connection is stable.
• Delete the Nura app, restart your mobile device and then reinstall the Nura app.
• Reset your NuraTrue.
If You’re Having Trouble Connecting Your NuraTrue via Bluetooth:
• Check your NuraTrue and device are charged.
• Ensure your NuraTrue and device are within 10 feet of each other.
• Check you’re connecting to
NuraTrue XXX
, not
NuraTrue XXX[LE]
.
• NuraTrue XXX [LE] is the NuraTrue low-energy mode, which will
automatically connect after you’ve connected to
NuraTrue XXX.
• Move away from other Bluetooth devices, microwaves and wireless routers to avoid
interference.
Further troubleshooting:
• Re-start your device and try pairing your NuraTrue with Bluetooth again.
• If you’ve previously paired your NuraTrue with Bluetooth, then remove your NuraTrue
from your device’s paired device list and try pairing again.
• Reset your NuraTrue.
Bluetooth Cutting In and Out?
Bluetooth is designed for short distances, so you might experience some interference from time to
time. To minimise Bluetooth interference, try the following:
• Move your paired device closer to the NuraTrue
• Move your NuraTrue and device away from other Bluetooth devices, microwaves and
wireless routers.
• Update your NuraTrue and mobile device to the latest versions.
If You’re Having Trouble Making Calls With Your NuraTrue:
Follow these steps if you’re having trouble making and receiving phone calls, or calls via Skype,
FaceTime or other calling apps.
• Check your NuraTrue is connected with Bluetooth.
• Check that nothing is blocking your NuraTrue microphones.
• The microphones are located on each side of your NuraTrue.
• Disconnect your NuraTrue from your device and then reconnect.
