NuraLoop Manual
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Copyright © 2020 Nura® Pty. Ltd.
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Further troubleshooting
• Re-start your device and try pairing your NuraLoop with Bluetooth again.
• If you’ve previously paired your NuraLoop with Bluetooth, then remove your
NuraLoop from your device’s paired device list and try pairing again.
• Reset your NuraLoop.
Bluetooth cutting in and out?
Bluetooth is designed for short distances, so you might experience some interference from time
to time. To minimise Bluetooth interference, try the following:
• Move your paired device closer to the NuraLoop Bluetooth sensor, which is on the
right side of the NuraLoop.
• Move your NuraLoop and device away from other Bluetooth devices, microwaves
and wireless routers.
• Update your NuraLoop and mobile device to the latest versions.
If you’re having trouble making calls with your NuraLoop
Follow these steps if you’re having trouble making and receiving phone calls, or calls via Skype,
FaceTime or other calling apps.
•
Check you have updated your NuraLoop to the latest firmware.
• Check your NuraLoop is connected with Bluetooth.
• You are unable to make calls when connected via analog cable.
• Check that nothing is blocking your NuraLoop microphones.
• The microphones are located on each side of your NuraLoop.
• Disconnect your NuraLoop from your device and then reconnect.
• Check your Bluetooth connection.
• Poor call quality can be caused by a poor Bluetooth connection.
• Reset your NuraLoop.
If you’re having trouble with your NuraLoop sound quality
To get the highest sound quality from your NuraLoop
• Use the NuraLoop analog cable to enable lossless transfer.
•
Use a lossless file format, such as AIFF, WAV or FLAC.
• Use a lossless streaming service, such as Tidal.
• If you’re using Spotify or a similar streaming service, use the high-quality streaming
option. Ensure to check the streaming quality options in the platform’s settings.
• Check the device is not in Social Mode.
•
If you’re using MP3 or MP3-like files, use high-bitrate MP3, Ogg or AAC files. Or use
minimum 256kbps (and preferably 320kbps) files with modern codecs.
• Personalise your NuraLoop again.
