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nucamprv.com • Truck Campers
TROUBLESHOOTING
This section is a collection of tried and true answers to the most popular troubleshooting questions
posed to the nuCamp Customer Service team. These are not final answers to any issues you might
have since individual product manufacturers are the final authority in determining the cause of
issues. They are simply suggestions for steps you may take to resolve your issue easily. If you cannot
find what troubleshooting information you need in this section, contact your nearest dealer or other
qualified service technician to perform inspection and troubleshooting. Troubleshooting performed by
unqualified individuals may not be covered under warranty.
ALDE
®
SYSTEM
1. Red overheat failure
a. You have air-pockets in your system. Open the bleeder valves located on the Alde
®
. After
sufficiently bleeding the Alde
®
, disconnect the 12v power supply line going into the Alde
®
control center and allow it to sit for at least 5 minutes.
b. If that did not resolve the issue, consult your nuCamp dealer.
2. Insufficient hot water
a. Adjust your mixing valve (located near the Alde
®
) by turning the valve
towards the “+” symbol, allowing more hot water to enter the mixing valve.
b. If this did not work, contact your nuCamp dealer for further instructions.
3. Control panel will not turn on
a. Check your 3.15amp glass fuse found underneath the service hatch on your Alde
®
System,
located in the green fuse housing. Replace.
4. Gas failure
a. Most likely a low 12V battery. There is not enough power to deliver the propane from the tank
to the Alde
®
.
b. If you have a charged battery, the problem would most likely be an empty tank.
5. Alde
®
System not heating on shore power
a. The Alde
®
System is designed to not only run on propane gas, but also 110V with 12V. When
you are plugged into a household 15-amp outlet, make sure to have the Alde
®
KW setting
on 1KW. When running the Alde
®
on 20 or 30-amp, change the KW setting to 2KW.
b. Make sure the black power cord is plugged into the 110V outlet beside the Alde
®
boiler.
PLUMBING SYSTEM
1. Water leaking from underneath the camper when connected to city water or running pump
a. This is most likely the relief valve for the Alde
®
Hot Water tank or Flow. When there is too
much pressure, these valves will open. It can also be caused by the trailer sitting for long
extended periods of time. To resolve, open and close both relief valves to reseal.
b. If this did not resolve the issue, please contact your nearest nuCamp Dealer to have the
unit looked at on-site.
2. Water pump stopped working
a. Check the filter located on the inlet side of your water pump for debris. This can happen on
brand-new units. It is caused by metal shaving buildup during construction. Clean or replace
the filter.
b. Check for any open drain valves or relief valves that would hinder the pump from priming.
3. Water is leaking inside my unit
a. Contact your local nuCamp dealer and have the unit looked at on-site.
