nStor CR8e User Manual Download Page 6

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Contents

Installation

Setup

System Requirements

Guidelines

Rack-Mount Subsystem Assembly

Component Installation

Cabling Configuration

General

Ultra Wide SCSI Mode

Fast Wide SCSI Mode

Other Configurations

Using the CR8e

Notifications and Error Conditions

Power-On Self Test

Firmware Error Conditions

LED Descriptions

Operator Control Panel

Startup Screens

Power Supply Error Conditions

Subsystem Status Icon

Main Menu

Options Menu

Heat Threshold

SAFTE CHAIN ID

Change Passcode

Unlock Options

Troubleshooting

Common Enclosure Problems

Common SCSI Bus Problems

Common Problems and Interpreting the LED Indications

Maintenance

Replacing a Disk Drive

Replacing a Power Supply

Replacing the Cooling Fans

Replacing an I/O Interface Card

Summary of Contents for CR8e

Page 1: ......

Page 2: ...tor logo are trademarks or registered trademarks of nStor Corporation Inc Other company and product names herein may be trademarks or registered trademarks of their respective companies CAUTION Drives...

Page 3: ...ed by unauthorized modifications to this equipment It is the user s responsibility to correct such interference You are also warned that any changes to this certified device will void your legal right...

Page 4: ...g type attachment plug rated 15A 250V configuration 6 15P at the other end For 230 Volt Operation Europe Use a cord set marked HAR consisting of a H05VV F cord that has a minimum 0 75 square mm diamet...

Page 5: ...Subsystem at a Glance 2 Components 4 Hot Swap Disk Drives 4 Hot Swap Cooling Fans 4 Hot Swap Power Supplies 5 Power Switch 5 Door Lock 5 I O Interface Card 6 Power Cord Connector and Fuse 6 Configura...

Page 6: ...irmware Error Conditions 38 LED Descriptions 39 Operator Control Panel 40 Startup Screens 40 Power Supply Error Conditions 41 Subsystem Status Icon 41 Main Menu 42 Options Menu 46 Heat Threshold 49 SA...

Page 7: ...Contents iii Replacing a Fuse 62 Replacing the CR8e Cabinet 63 A Glossary 65 B Technical Information 69 Specifications 69 Connectors and Jumpers 70 Connectors 70 Jumpers 72 Index 77...

Page 8: ...Contents iv...

Page 9: ...t system based RAID controllers as well as an option for an onboard Ultra SCSI to SCSI RAID controller The CR8e also provides an upgrade path to Ultra2 Low Voltage Differential LVD SCSI technology and...

Page 10: ...daisy chaining of multiple cabinets Hot Swap Power Supplies Dual hot swap power supplies expandable to three all with current sharing circuitry Cooling Dual high capacity hot swap cooling fans Notifi...

Page 11: ...A number and conditions of the limited warranty AdminiStor Manager User s Guide Use this manual to install and use the nStor Java based management and monitoring software AdminiStor Agent User s Guide...

Page 12: ...Preface Registering Your Product viii...

Page 13: ...their descriptions prior to beginning the installation and using the CR8e Following the Components section a Control and Monitoring section describes the subsystem s LEDs provides an explanation of th...

Page 14: ...sible only when illuminated shown here for identification Activity LEDs Operator Control Panel OCP Speaker Door Lock Power On LED Status Indicator LEDs Status LEDs Rear Door Fastener Rear Door Panel A...

Page 15: ...Cooling Fan 1 Cooling Fan 2 Power Supply 3 with PSU Cover Plate Hard Disk Drive Note Cover shown cut away to illustrate recessed power switch Drive Rails Fault LEDs Power On Off Switch SAF TE Card Bay...

Page 16: ...nstalled Hot Swap Cooling Fans CAUTION Cooling fans must be replaced by qualified service personnel only The cooling system consists of two high performance fans fitted to the rear panel These fans dr...

Page 17: ...e failed component by accessing the OCP and viewing the Hardware Status The PSU DC Good LED will not be illuminated on the failed power supply For more information see Replacing a Power Supply on page...

Page 18: ...in only The next set of jumpers JP3 and JP4 addresses termination protocol for a specific set of controllers that use the DEC Fault Bus If you are using a DEC system where the controller uses this pro...

Page 19: ...gle Bus module connects both SCSI buses together tying all drive slots to one SCSI bus The Single Bus module is larger in physical size than the Dual Bus module and is easily identified by its descrip...

Page 20: ...capability to change to the disk drive SCSI IDs and SAF TE processor ID and making changes to the temperature threshold for the thermal monitoring system Other menu functions provide for viewing subs...

Page 21: ...shed temperature threshold Cabinet temperature is measured within the drive bay area between drive slots 2 and 3 and between slots 7 and 8 By sensing cabinet temperature in these locations the system...

Page 22: ...nt use the Operator Control Panel to identify the failed fan The fans are identified on the rear door panel via placarded markings For more information see Hardware Menu on page 42 Status LEDs There a...

Page 23: ...with their respective drive slot If the LED is illuminated amber the condition indicates a failed or problem drive found in that drive slot SAF TE Card The SAF TE card contains the control and monito...

Page 24: ...AdminiStor Storage Management software the CR8e can alert the user or LAN administrator of conditions requiring their attention These alert notifications can be made via network broadcast or electron...

Page 25: ...samples of cabling schemes and configurations If your desired configuration is not shown in the samples refer to the example most similar and follow the cabling topology scheme expanding the configur...

Page 26: ...d when referencing the front panel components the assumption is that the user is facing the front panel Interior temperature of the rack cabinet should be maintained at ambient temperatures but must n...

Page 27: ...e NOTE Mount the subsystem into the rack enclosure before installing the disk drives This will reduce the weight required to support during installation 1 Select an appropriate location in your rack c...

Page 28: ...pressing the opposite side in until it snaps into place 4 Remove the two 2 upper enclosure case screws as depicted below on the right side of the subsystem cabinet NOTE The enclosure is attached to t...

Page 29: ...the disk drives Remove one of the disk drives from its anti static protective packaging 4 Holding the drive by its edges locate the Drive Latching Clips and pull out on the latches to unlock them The...

Page 30: ...Connect one end of the power cord to the power connector on the rear panel and the other end to a three hole grounded outlet or power strip A UPS is recommended 10 Refer to the Cabling Configuration...

Page 31: ...plate using a flat blade screwdriver and remove the cover plate 2 Remove the power supply from its shipping package 3 Install the third power supply by sliding the PSU into the cabinet until it reach...

Page 32: ...specifications Modifications to any of these variables can have less than desirable results when operating any SCSI device General Cables Cable length is a critical consideration when configuring the...

Page 33: ...ion Termination is required at both ends of the SCSI bus There are two sets of jumpers on the I O Interface card One set of jumpers JP1 and JP2 routes Term Power in the event that the host controller...

Page 34: ...Channel 1 connector on the I O Interface card and addresses both banks of drives From the front the drives slots are divided into two banks The left or upper four front drive slots which are connected...

Page 35: ...self test has completed Status and Channel Mode LEDs will be solid green 6 Access the Options menu on the Operator Control Panel and choose the SAFTE CHAIN ID selection Choose the None selection refer...

Page 36: ...UTION Ensure that the power switch is in the OFF O position for both the host system and the CR8e subsystem before connecting any cables 1 Connect one end of a one meter data cable to the Channel 1 co...

Page 37: ...e 50 5 After setting the cabinet identifications you must power cycle the subsystem Observe normal power cycling precautions by waiting a minimum of five 5 seconds before adding power again This will...

Page 38: ...connected to Channel 1 on the I O Interface card and the right or lower four front drive slots are connected to Channel 0 on the I O Interface card Single Dual Bus Enclosure With the Single Bus module...

Page 39: ...n self test has completed Status and Channel Mode LEDs will be solid green 6 Access the Options menu on the Operator Control Panel and choose the SAFTE CHAIN ID selection Choose the None selection ref...

Page 40: ...the other end of the first data cable to the Channel 0 SCSI connector on the right side or upper I O Interface card 3 Connect one end of the second one meter data cable to the Channel 2 connector on t...

Page 41: ...on the power to the CR8e After the power on self test has completed Status and Channel Mode LEDs will be solid green 10 Access the Options menu on the Operator Control Panel and choose the SAFTE CHAI...

Page 42: ...UTION Ensure that the power switch is in the OFF O position for both the host system and the CR8e subsystem before connecting any cables 1 Connect one end of a one meter data cable to the Channel 1 co...

Page 43: ...oose the None selection refer to SAFTE CHAIN ID on page 50 5 After setting the cabinet identifications you must power cycle the subsystem Observe normal power cycling precautions by waiting a minimum...

Page 44: ...e subsystem before connecting any cables 1 Connect one end of a one meter data cable to the Channel 1 connector on the AM RAID Controller 2 Connect the other end of the data cable to the Channel 1 SCS...

Page 45: ...on the Operator Control Panel and choose the SAFTE CHAIN ID selection For each subsystem identify which subsystem will be the master cabinet and which will be the slave cabinet Generally the master ca...

Page 46: ...right side or upper I O Interface card 3 Connect one end of the second data cable to the Channel 2 connector on the AM RAID Controller 4 Connect the other end of the second data cable to the Channel...

Page 47: ...s using DEC Fault bus protocol 9 Turn on the power to the CR8e After the power on self test has completed Status and Channel Mode LEDs will be solid green 10 Access the Options menu on the Operator Co...

Page 48: ...enclosure Ultra Wide or Fast Wide A 3 channel AM RAID Controller with a Single Bus enclosure connected to each channel Ultra Wide or Fast Wide A 3 channel AM RAID Controller with two Single Bus enclos...

Page 49: ...em component conditions all from the Operator Control Panel Power On Self Test During the diagnostic POST a continuous tone will sound and the following will be observed The Operator Control Panel wil...

Page 50: ...e errors occur constantly the CR8e needs to be serviced Contact nStor Technical Support RAM Checksum Failure If this error condition occurs the Channel Mode LED will alternately blink green and amber...

Page 51: ...Blinking Green Steady Green DRIVE READY ASSIGNED Steady Green Steady Green HOT SPARE READY ASSIGNED Blinking Green Steady Green DRIVE ERROR NOT ASSIGNED Blinking Green Steady Amber DRIVE ERROR ASSIGN...

Page 52: ...a subsystem error occur during the startup you will hear a continuous tone from the alarm Access the Component Status Menu to identify the suspected failed component STATUS OK nStor CR8e MENU ENTER E...

Page 53: ...he Power Supply LED will illuminate steady amber and the OCP display will indicate Non Redundant Power Install a third power supply and the error message will clear followed by the Power Supply LED re...

Page 54: ...rrow buttons to make your selection and press the Enter button Hardware Menu From the Hardware Menu selection the following options are available Component Status Configuration Info POST Results Power...

Page 55: ...he type of Configuration Module you have installed 4 Press the Escape button to return to the previous menu or the Menu button to return to the Main Status OK screen Configuration Info This selection...

Page 56: ...ed during the POST procedure If an error has occurred it will be displayed here in addition to the notification provided by the LEDs and alarms see Power On Self Test on page 37 MENU ENTER ESCAPE INTE...

Page 57: ...displays the current internal enclosure temperature highest of the two sensors To change the temperature threshold of the monitoring system see Heat Threshold on page 49 1 To view the cabinet internal...

Page 58: ...the possible ID combinations The SCSI IDs which are currently set will be flashing The IDs will be assigned sequentially beginning with the lowest device in the group NOTE Drive SCSI IDs cannot be set...

Page 59: ...us or Set ID on Upper Bus in step 4 Use the up down arrow buttons to change the ID value Since the subsystem is available in either a split SCSI bus design or as a single SCSI bus you can set the SAF...

Page 60: ...card is ID 3 SCSI ID 7 is reserved for the host bus adapter NOTE You must power cycle the subsystem for the SCSI IDs changes to take effect Also be sure to power cycle the host computer If a PCI based...

Page 61: ...to select Heat Threshold and press the Enter button 2 Using the up down arrow buttons change the temperature threshold setting The up arrow button will increase the temperature and the down arrow but...

Page 62: ...administrator must use the slave cabinet s OCP to manually take that slave cabinet SAF TE card off bus refer to SCSI ID Menu on page 46 1 Choose the SAFTE CHAIN ID selection and press the Enter button...

Page 63: ...9 and the Enter button to move from one field to the next 3 Press the Enter button after you have made your selections 4 You will be prompted to press the Escape button after the passcode has been mo...

Page 64: ...buttons to change the code value 0 9 and the Enter button to move from one field to the next 3 Press the Enter button after you have made your selections You will be prompted that the SCSI ID Menu opt...

Page 65: ...position Faulty fuse Faulty power cord Verify that the power cord is properly connected to the power module If the CR8e is plugged into a three hole grounded outlet verify if power to the outlet has b...

Page 66: ...test Power on self test failed From the Operator Control Panel Hardware Menu from the Main Menu and select POST Results Scroll down through the list to locate the failed component see Power On Self T...

Page 67: ...ted subsystem has the faulty component If this does not return the remaining drives to a normal state continue removing each data cable on that bus until the first subsystem is the remaining subsystem...

Page 68: ...Status LED is blinking amber the remainder of the drive s Status LEDs in that array are steady amber and the Channel Mode LED is steady amber An assigned drive has failed The CR8e is in a non fault t...

Page 69: ...circuit board components NOTE There is no need to power OFF the CR8e or the computer system The drives are hot swappable 1 Unlock and open the door on the CR8e cabinet 1 Identify the failed drive usin...

Page 70: ...ls from the replacement disk drive repackage the failed drive and return it to nStor Corporation refer to the nStor Resource Guide for information on Obtaining a Return Material Authorization Replacin...

Page 71: ...carton and inspect the shipment Save the packaging material 5 Slide the new power supply into the cabinet until it reaches its locked position NOTE Orient the power supply in the same manner as the r...

Page 72: ...cate the components Select Hardware Menu from the Main Menu and choose Component Status For more information refer to Component Status on page 43 You may need to scroll through the list with the arrow...

Page 73: ...the open position Squeeze the latch to release the door allowing it to be closed 9 Secure the door with the access panel screw 10 Using the packaging materials from the replacement power supply repac...

Page 74: ...urn it to nStor Corporation Refer to the nStor Resource Guide for information on Obtaining a Return Material Authorization Replacing a Fuse CAUTION Power off the subsystem and disconnect the power cor...

Page 75: ...d components 1 Remove your new enclosure cabinet from the shipping carton and inspect the shipment Save the packaging material 2 Turn the power OFF to the computer system and the old CR8e enclosure NO...

Page 76: ...rives into the new cabinet enclosure in exactly the same order as they were in the old subsystem 11 Power ON the new CR8e subsystem and the host computer system 12 Verify that all systems are operatin...

Page 77: ...on interface cards Consistency Check Refers to a process where the integrity of redundant data is verified For example a consistency check of a mirrored drive will make sure that the data on both driv...

Page 78: ...controllers may work together to read and write data simultaneously to different drives Fault Tolerant When something is fault tolerant it is resistent to failure A RAID 1 mirrored subsystem for examp...

Page 79: ...ncoded with rotated XOR redundancy RAID 30 Data striping of two or more RAID 3 arrays RAID level 30 is a combination of 0 and 3 RAID 5 Data is striped across several physical drives For data redundanc...

Page 80: ...rage space into stripes that can vary in size from one sector 1 KB to several megabytes Stripe Order The order in which SCSI Drives appear within a Physical Pack This order must be maintained and is c...

Page 81: ...sions HxWxL 6 83 x 17 40 x 19 00 17 40 x 6 83 x 19 00 Weight basic configuration of cabinet includes two cooling fans 48 0 lbs without drives installed 56 6 lbs with three drives installed Altitude 20...

Page 82: ...de the input output interface from the subsystem bus to the RAID controller or host adapter card CR8e continued Safety Requirements UL1950 CSA C22 2 950 TUV EN60950 CE Compliance EMC 89 336 EEC EMC Di...

Page 83: ...16 31 GROUND 50 32 TERMPWR 17 33 TERMPWR 51 34 TERMPWR 18 35 TERMPWR 52 36 RESERVED 19 37 RESERVED 53 38 GROUND 20 39 GROUND 54 40 ATT 21 41 ATN 55 42 GROUND 22 43 GROUND 56 44 BSY 23 45 BSY 57 46 ACK...

Page 84: ...setting pull the jumper plug off its pin s and carefully fit in down onto the pin s as indicated This allows the user to make reversible changes to the circuitry on the printed circuit board The jumpe...

Page 85: ...tion dual row header Jumper Positions SCSI to SCSI Settings 1 2 Reserved 3 4 Add this jumper to place the SCSI to SCSI controller into VT100 mode for the serial channel Remove the jumper to place the...

Page 86: ...tions of SCSI IDs that can be set when using the Operator Control Panel preset feature for each drive group ON OFF OFF ON 9 OFF OFF OFF ON 8 ON ON ON OFF 7 OFF ON ON OFF 6 ON OFF ON OFF 5 OFF OFF ON O...

Page 87: ...5 6 7 and 8 ID Settings 9 10 11 12 13 14 15 16 SCSI ID 5 6 7 and 8 ON ON ON ON 0 1 2 3 OFF ON ON ON 0 1 2 4 ON OFF ON ON 4 5 6 7 OFF OFF ON ON 4 5 6 8 ON ON OFF ON 5 6 7 8 OFF ON OFF ON 5 6 8 9 ON OFF...

Page 88: ...ed when a SAF TE card is present in the CR8e When the fans are plugged into J15 the SAF TE card controls and monitors fan speed Fan connector J17 is used in OEM applications when there is no SAF TE ca...

Page 89: ...isk Drives 4 I O Interface Card 6 Operator Control Panel 8 Power Cord Connector 6 Power Supply Status LED 10 Power Switch 5 Power On LED 9 SAF TE 11 SAF TE Card 11 Configuration Info 43 Connectors and...

Page 90: ...4 I I O Interface Card 6 Installing Third Power Supply 19 Interface Transfer Rate 69 Internal Temp 45 J J15 76 JP2 73 JP3 73 JP4 74 JP5 75 Jumpers 72 L LED Channel Mode 9 Descriptions 39 Fan Status 10...

Page 91: ...ck 70 Single Bus module 17 Single Bus Module Single Cabinet 30 Single Bus Module Two Cabinets 32 Specifications 69 Startup Screens 40 Status LEDs 10 Stripe Order 68 Stripe Width 68 Striping 68 System...

Page 92: ...Index 80...

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