Novo Nordisk NovoPen 3 PenMate, Instruction Manual

Page: 37 / 41

NovoPen 3 PenMate Instruction Manual
Page 37
FDA revision #4 (final)
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WHAT TO DO IF ... 519
Here are the answers to some questions you might need to ask when using your NovoPen 520
3 PenMate. 521
No insulin appears when I try to clear the air bubbles. 522
Check that your NovoPen 3 PenMate was put together correctly when you changed the 523
PenFill cartridge. Make sure that the piston rod is completely inside the reset mechanism. 524
Also make sure that the barrel and the NovoPen 3 PenMate are screwed tightly together 525
(see steps 5 and 25). 526
No insulin appears when I try to clear the air bubbles and the push button will not 527
go in. 528
The needle may be blocked. Change the needle and repeat air shots until insulin appears 529
at the needle tip. Check if the PenFill cartridge is empty. 530
531
The push button will not depress during the injection. 532
533
Do not try to force the push button down. Check if the PenFill cartridge is empty. 534
If there was not enough insulin in PenFill cartridge for the whole dose, you will see the 535
number of units you still need to inject in the dose indicator window. Make a note of this. 536
Change the PenFill cartridge and continue as described from step 23. 537
538
539
540
541
542
WHAT TO DO IF ... (cont.) 543
I cannot press the push button back to zero before I return the piston rod. 544
The reset mechanism may be locked. Gently twist the reset mechanism from side to side 545
until it unlocks. See the picture in step 5. Then you can press the push button down to 546
zero. Never turn the dosage selector back. 547
I cannot get the piston rod back inside the reset mechanism when I change the 548
PenFill cartridge. 549
The reset mechanism may be locked. Gently twist the reset mechanism from side to side 550
until it unlocks. Then turn the reset mechanism to the right until the piston rod is 551
completely inside it. See the picture in step 5. 552