Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - ADMINISTRATION GUIDE 09-25-2008, Administration Manual

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A Quick Tutorial on Basic ZENworks Linux Management Features 31
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1.9 Managing Remote Devices
Sometimes you need to physically perform a task on a remote workstation or server. To do so,
ZENworks lets you remotely manage a device through the ZENworks Control Center. When
remotely managing a device, there are three modes of operation: Remote Control, Remote View, and
Remote Login.
Š Remote Control: Lets you take control of the device's desktop and perform tasks as if you
were physically located at the device.
Š
Remote View: Lets you observe the device's desktop and activity.
Š
Remote Login: Lets you log in to the device, opening a new graphical session without
disturbing the user on the device. The user cannot view your Remote Login session.
To manage a remote device:
1 In the ZENworks Control Center, click the Devices tab.
2
Click the Servers or Workstations folder to open it.
3 Click a device to display the device's Summary page.
4
In the Workstation Tasks list or Servers Tasks list (located in the upper left corner of the
ZENworks Control Center), click
Remote Control Workstation or Remote Control Server to
open the Remote Management dialog box.
5
Select the remote management operation you want to perform: Remote Control , Remote View ,
or Remote Login , then click OK .
The remote session appears. If you receive an error message stating that additional plug-ins are
required, see “
Administration Workstation Requirements ” in the Novell ZENworks 7.2 Linux
Management Installation Guide .
For more information about managing remote devices, see “Remote Management” on page 483 .
1.10 Monitoring Events
The ZENworks system generates messages each time a management task is performed. For
example, when the ZENworks Agent enforces a policy on a device, it generates an event message.
Or, when the ZENworks Server is unable to register a new device, it generates an event message.
Depending on the severity level (normal, warning, or critical) of the event and the item type (device,
bundle, policy, etc.) for which the event was generated, the event can be displayed in various
locations in the ZENworks Control Center.
The following sections provide a brief overview of event monitoring and message logging:
Š Section 1.10.1, “Hot List,” on page 32
Š
Section 1.10.2, “Event Log,” on page 32
Š Section 1.10.3, “System Event Log,” on page 32
Š
Section 1.10.4, “Message Logs,” on page 32
For more information about message logs, see Part IX, “Event Monitoring,” on page 497 .