Novell CLIENT LOGIN EXTENSION 3.7 - ADMINISTRATION, Administration Manual, Page: 28 / 32

28 Client Login Extension 3.7 User Guide
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2 After the restricted browser connects to the Forgotten Password page, you see the IDM Forgot
Password dialog box. Type your login name and click
Submit .
What you see in the IDM Forgot Password dialog box depends on how the system
administrator has set up the Forgotten Password option. You can see a hint, have your hint e-
mailed to you, have your password e-mailed to you, or you can be allowed to change your
password. You can also be given challenge questions.
For this example, the user is given a challenge question and a hint.
3 Type your response to the questions and click Submit .
The number of response questions and what they say is configurable by the system
administrator.
If you do not answer the questions correctly, you see a
Challenge Response failed message and
you are presented with the questions again.
4 After the response questions are answered correctly, you are presented with the password hint,
depending on how the system administrator has configured password self-service.
Use the hint to remember your password. If you still cannot remember your password, contact
your system administrator.
5 Close the browser window.