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We endeavor to help you as quickly and precisely as possible. The effort and time
needed is considerably reduced if the question is formulated clearly. Please have answers
to the following questions ready before contacting us:
1. Which program and version are you using? During which process does the
problem occur?
2. What exactly is the problem? Try to describe the error as precisely as possible,
using phrases with words such as when (for example, “When X is pressed, this
error appears”).
3. What hardware do you use (graphics card, monitor, printer, ISDN card, etc.)?
Detailed documentation can be found in manuals, online help, and the Support Database.
In most cases, even problems that seem more difficult to solve are covered in the
comprehensive documentation included with SUSE Linux. The SUSE Help Center on
your desktop provides additional information about installed packages, the vital
HOWTOs, and info pages.
You can access the latest Support Database articles online at
http://www.novell
.com/usersupport
. By means of the Support Database, which is one of the most
frequently used databases in the Linux world, we offer our customers a wealth of
analysis and solution approaches. You can retrieve tested solutions using the keyword
search, history function, or version-dependent search.
6.5.2 Free Installation Support
Our free installation support is provided for a period of 90 days following the activation
of your registration code (starting latest with the release of a new version). If you cannot
find an answer to your question in any of the available information sources, we will
gladly provide assistance for the following issues:
• Installation on a typical private workstation or laptop equipped with a single pro-
cessor, at least 256 MB RAM, and 3 GB of free hard disk space.
• Resizing of one Windows partition that occupies the entire hard disk.
• Installation of a local ATAPI CD or DVD drive.
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