connection. If unsuccessful, try changing Mode to
EVDO Only
. If still unsuccessful, then
the network make be experiencing a temporary change. Please attempt a connection at a
later time.
•
There is a provisioning problem with your Sprint account.
In order to troubleshoot provisioning problems, you must contact Sprint Customer Service
at one of the numbers below for assistance.
•
The network may not be responding due to an outage or network upgrade.
If the steps above do not resolve the issue, please contact Sprint Customer Service at
1-800-927-
2199
then press
2
(Business users) or
1-888-715-4588
(Personal users) for assistance.
3. I am able to connect, but not able to browse any web pages.
Below are some resolutions:
•
The internet browser is incorrectly configured:
Check the Connection Settings of your browser to ensure that no conflicting settings
exist.
Internet Explorer, go to
Tools > Internet Options
and select the Connections tab.
Ensure that either “Never dial a connection” is selected, or that “Sprint Mobile
Broadband” is set as the default. Also ensure that no proxy information is specified
by clicking the
Settings
button and ensuring that the Use a proxy server for this
connection checkbox is unselected.
Mozilla Firefox, go to
Tools > Options
and select the General tab. Click on the
Connection Settings
button and ensure that “Direct connection to the Internet” is
selected.
For other browsers, consult the manufacturer for assistance.
•
The firewall or Internet security application is interfering with the browsing.
Try to disable any applications that may be restricting your access to the Internet, such
as Windows Firewall, Anti-Virus software, etc. If the problem is resolved by this action,
contact the software manufacturer for assistance configuring the software to allow for the
desired connection.
•
While using Sprint Mobile Broadband all other Internet connections such as WiFi or local
LAN connections should be disconnected before accessing the Sprint Mobile Broadband
network.
If the steps above do not resolve the issue, please contact Sprint Customer Service at
1-800-927-
2199
then press
2
(Business users) or
1-888-715-4588
(Personal users) for assistance.
4. Issues with Auto-Connect Feature (NDIS)
•
Suspend/Standby/Hibernate recovery
NDIS often will not recover after waking up from suspend/Standby/Hibernate mode on
the U727. The device will display “disconnected” or Insert your Device. Please remove
USB modem from the USB port, then simply re-plug USB modem back into the port.
Verify that you are running the latest version of Sprint Mobile Broadband.
•
Connection setup delays with NDIS
While using NDIS initial connection setup times may exceed 15 seconds while in EVDO
coverage and 30 seconds while in 1xRTT coverage. This delay is due the extra setup
