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Common Problems and Solutions
Before you read on, all of the steps mentioned here are given in more detailed form elsewhere in
the user guide. When a reference is given, click the link to go to the more detailed information.
The following are some common problems and solutions.
I get a “No service is available” or a “Limited or No Connectivity” message.
➤
You are outside your network operator’s coverage area.
➤
Check with your network operator. There might be a problem with your account.
➤
Reorient your MiFi device.
➤
If you are inside a building or near a structure that might block the signal, change the position
or location of the device. For example, try moving your MiFi device close to a window.
The device has no power.
The LED indicator is off and does not come on when the Power button is pressed.
➤
Ensure the battery is properly seated in the device.
➤
Ensure the battery is fully charged. Plug in the AC mains charger for at least 4 hours.
I forgot my password.
➤
You can reset the device to factory defaults using the master reset button. [See
Using the
Master Reset Button
(page 72).
]
I cannot connect to my MiFi device.
➊
Make sure the WiFi LED is on (it should be solid, not blinking).
If the LEDs are not on, check your battery.
➋
Make sure your Windows PC / Mac AirPort is turned on. (Check your computer’s Help if you
need assistance.)
➌
Open your wireless network connection list.
•
Windows
: Right-click the wireless icon and select
View Available Networks
.
•
Mac
: Click the AirPort icon in the menu bar and pull down the list of networks.
➍
Select the MiFi network name.
Mac
: Connects automatically.
Windows
: Click
Connect
.
When the your MiFi device is connected to the network, the WiFi LED begins to blink.
