24
T7406 – Technical Session May 17-01 24
Nortel Networks Confidential
NORTEL REPAIR AND DISTRIBUTION CENTER :
DEFECTIVE H/W RETURNS
ORDER DESK# :
1-800-321-2649 choice 5
7:30 am -5:30 pm CST, Monday to Friday
After hours Emergency repair
1-800-251-1758
Select voice prompt for emergency
ADDRESS TO SEND DEFECTIVE PRODUCT:
Nortel Networks
Repair and Distribution Center
640 Massman Drive
Nashville, TN, USA
37210
SERVICE LEVELS FOR US:
Mail In : Repair turnaround time is 10 working days from receipt of equipment at the NORTEL Service Selection Centre
warehouse.
Mail In Emergency (surcharge for this service level) : Repair turnaround time is 2 working days from receipt of equipment at the
NORTEL Repair and Distribution Center warehouse.
Advanced Replacement : Lead time for shipment of advance replacement equipment is 24 hours from placement of repair order.
