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Nortel Nortel IP Phone 1120E, User Manual

The Nortel IP Phone 1120E is a reliable and user-friendly communication device designed to enhance productivity in any business setting. Simplify your experience with this high-quality phone by easily accessing its comprehensive User Manual, available for free download from our website.

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Instant Messaging (IM)

128

Viewing the content of an Instant Message

When you view the content of an Instant Message you can do the 
following:

•

Reply to the Instant Message - page 128

•

Initiate a Call to the contact - page 129

•

Delete the IM - page 130

Replying to an Instant Message

To reply to an Instant Message:

Reply

abc

Send

Cancel

1.

Press the 

Reply 

Context-sensitive soft 

key to send an IM in response to the IM 
you are viewing.
 

2.

Press the 

abc/123 

Context-sensitive soft 

key to toggle between numeric and 
alphabetic input.

3.

Enter the message you want to send as 
a reply.

4.

Press the 

Send

 Context-sensitive soft 

key to send the IM when it is complete.

or

Press the 

Cancel 

Context-sensitive soft 

key to return to the previous menu and 
not send the IM.

Summary of Contents for Nortel IP Phone 1120E

Page 1: ...SIP Firmware Release 1 1 for IP Phone 1120E User Guide Title page ...

Page 2: ......

Page 3: ...Revision history 3 Revision history July 2007 Standard 02 06 This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1 1 January 2007 Standard 01 02 ...

Page 4: ...Revision history 4 ...

Page 5: ... a USB Mouse 28 Available IP Phone 1120E call features 29 Security features 29 Connecting the components 30 Before you begin 31 Connecting the components of the phone 32 Entering text 37 Entering text using the telephone dialpad 37 Ends Dialing 39 Setting the dialpad to alphanumeric dialing 41 Entering text using the USB keyboard 42 Accessing the IP Phone 1120E 44 Logging in 44 Setting the domain ...

Page 6: ...idle screen text display 57 Setting up the Backlight Screensaver 58 Selecting a ring pattern 58 Adjusting the volume 60 Adjusting the ring volume 61 Adjusting the volume of the Handset Headset and Handsfree mode 62 Selecting a language 64 Selecting a date format 65 Selecting a time zone 66 Selecting a time format 67 Making a call 69 Making a call using off hook dialing 70 Making a call using on ho...

Page 7: ...on to the Address Book 99 Searching for a contact in the Address Book 101 Using the Search feature in the Address Book 102 Using the Search feature 103 Using Local Search 103 Using Global Search 105 Call Inbox 107 Accessing the Call Inbox 108 Managing calls in the Call Inbox while not on a call 108 Viewing the details of a call in the Call Inbox 110 Managing missed calls 111 Initiating a call from...

Page 8: ...126 Accessing Instant Messages 127 Viewing the content of an Instant Message 128 Replying to an Instant Message 128 Initiating a call from an Instant Message 129 Deleting an Instant Message 130 While on an active call 131 Making a new call 131 Initiating a call using the Action Context sensitive soft key 132 Call Waiting 132 Placing a call On Hold 133 Multiple calls On Hold 135 Using 3 way calling...

Page 9: ... Presence feature key 159 Creating a Do Not Disturb feature key 162 Viewing the content of a programmed feature key 163 Removing the content from a programmed feature key 164 Using Call Forward 166 Setting the phone to Do Not Disturb 169 Setting a Presence state 170 Changing the Presence state 170 Adding a new Presence state message 172 Configuring Privacy settings 173 Incoming call privacy 173 Ou...

Page 10: ...Visual indicators 188 Display screen icons 188 Visual Alerter Message Waiting Indicators 190 Terms you should know 191 Regulatory and safety information 197 Other 200 DenAn regulatory notice for Japan 200 Index 201 ...

Page 11: ... 1 IP Phone 1120E Basic features Your IP Phone 1120E supports the following features four user defined feature keys with labels and indicators Note The IP Phone 1120E designates Key 1 as Feature Key 1 and reserves it as the line key for the phone High resolution Inbox Outbox Directory Dialpad Handset User defined feature keys Navigation Volume control Visual Alerter Message Waiting Indicator displ...

Page 12: ...ys Quit Directory Inbox Outbox Services Copy six call processing fixed keys Mute Handsfree Goodbye Instant Message Log Headset Hold gigabit Ethernet ports built in gigabit Ethernet switch for shared PC access headset jack with an On Off key USB port to support a keyboard or mouse Note Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards com...

Page 13: ... appear beside the keys and Context sensitive soft key labels appear directly above the keys Figure 2 shows user defined feature keys and Context sensitive soft keys Figure 2 User defined feature keys and Context sensitive soft keys User defined feature keys Context sensitive soft keys ...

Page 14: ... without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note When you enable mute a red LED on the Mute key remains lit Press the Handsfree key to activate the built in speaker and microphone of the IP Phone 1120E Note The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is acti...

Page 15: ...key to return to a call on hold You can have several calls in a hold state Press the Expand key to access the Instant Messaging Log Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator on the Headset key lights to indicate that the headset is in use Press the Goodbye Release key to terminate an acti...

Page 16: ...us Indicator lights Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key Press the Services key to access the following features 1 Search 2 Do Not Disturb 3 Call Forward 4 Presence 5 Retrieve Parked Call Not available for all call servers 6 System Note The Servcs Context sensitive soft key accesses the same menu Press the Se...

Page 17: ...n as a shift key Press the Inbox key to access your call inbox The call inbox stores all incoming calls to an active phone Note This key does not function to send Instant Messages Press the Directory key to access the Address Book and the Friends list Note You can access the Address Book while on a call and start a new call with a highlighted contact Context sensitive soft keys are below the displ...

Page 18: ...eature Keys with labels on the LCD The system administrator may reserve some keys for specific functionality during tasks and advanced set up screens You can define these keys for specific functions such as Call Forward Note The IP Phone 1120E reserves the lower right key as the default user s line key ...

Page 19: ...y area provides feature Context sensitive soft key label information Figure 3 IP Phone 1120E LCD screen Cleaning the IP Phone 1120E LCD display screen To clean the LCD display screen gently wipe with a soft dry cloth CAUTION Do not use any liquids or powders on the IP Phone Using anything other than a soft dry cloth can contaminate IP Phone components and cause premature failure Upper display area...

Page 20: ...one is an in the idle state you can access the following menu items from the Context sensitive soft keys Figure 4 Idle state Context sensitive soft keys Table 1 Context sensitive soft keys for screen in the idle state View Press the View Context sensitive soft key to access the following menu items 1 Friends a list of friends 2 Address Book personal directory 3 Inbox a list of received phone calls...

Page 21: ...tion 4 Presence use to set your own presence state to display to other users 5 Retrieve Parked Call use to retrieve a parked call from the server Not available for all call servers 6 System for the advanced user to access uncommon tasks with the exception of the login and logout tasks The following items are accessed Login Logout Check for Updates Switch Proxy Reset Phone Erase User Data Msgs Pres...

Page 22: ...lume settings 3 Feature Options use to configure the following Feature Keys Call Decline Reasons Call Ignore Action Call Subjects Call Fwd Notification 4 Message Options use to change Voice Mail settings and IM settings 5 Language use to change the interface language 6 Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Ends Dialing Change...

Page 23: ...t sensitive soft keys When you are in an In call session the following menu items are accessible from the Context sensitive soft keys Figure 5 In call Context sensitive soft keys 7 Network use to access Server Settings Device Settings Diagnostics Lock ...

Page 24: ...o initiate a new call or to begin a conference call 2 Release Call use to hang up an active call 3 Transfer Call use to transfer an active call to another phone number or SIP address 4 Park Call use to park an active call to the server Not available for all call servers Servcs Press the Servcs key to access the following features 1 Search 2 Do Not Disturb 3 Call Forward 4 Presence 5 Retrieve Parke...

Page 25: ...just audio quality between three settings Low Medium High Note You change audio settings to improve audio quality based on the available band width If you are limited to a low internet band width you can improve the audio quality you change the audio setting to low 2 Monitor Audio Quality use to view details about the audio quality of an active call ...

Page 26: ...able 3 Navigation Keys Navigation Key Cluster Press the Left Right part of the Navigation Key Cluster to Scroll long lines of text when you view menu lists or the contents of a list such as the Address Book entries or items in the Call Inbox and scroll long lines of text when you view an IM Note The IP Phone 1120E automatically scrolls long lines of text from right to left When your Search Method ...

Page 27: ...r item in a list such as Address Book entries or items in your Call Inbox Scroll lists and message contents when you view IMs Move the cursor from line to line when entering and editing text or data Note When you want to scroll through a list of many items you can hold the up or down key of the Navigation Key Cluster to automatically move up or down the list of items Use the Enter key at the cente...

Page 28: ... Inbox double click on the word Inbox in the menu list You can double click on a name in the Inbox list to initiate a call or left click the item to highlight the name and continue to interact with the menu item To access the Network menu right click anywhere on the LCD screen of your IP Phone 1120E Press the Quit key to cancel a current on screen operation or exit a menu Note 1 Pressing the Quit ...

Page 29: ...all service providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Security features To use the IP Phone 1120E you must have a login and password assigne...

Page 30: ... that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connecting anything other than the proper Expansion Module connector to this port can cause damage to the phone Accessory Expansion Module port PC Ethernet port LAN Ethernet port Tilt Lever Link lamp AC Adapter jack Headset jack Handset jack USB Connector ...

Page 31: ... your IP Phone 1120E into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000 BaseT Ethernet jack CAUTION Your IP Phone 1120E is designed for use in an indoor environment only ...

Page 32: ...icated in Figure 8 and remove the stand cover The cable routing tracks are now accessible WARNING Your IP Phone 1120E is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located just under the Handsfree key as indicated in Figure 7 on page 32 to release the base and pull it away from the phone Wall mount lever ...

Page 33: ...el AC Adapter model N0023000 for this model of phone only Note 1 Your IP Phone 1120E supports both AC power and Power over Ethernet options including IEEE 802 3af standard power To use local AC power the optional AC adapter can be ordered separately To use Power over Ethernet where power is delivered over the CAT 5 cable the LAN must support Power over Ethernet and an AC adapter is not required No...

Page 34: ... along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol 5 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your phone using the RJ 45 connector marked with the symbol and thread the network cable through the channel marked with the symbol 6 Install the Ethernet cable connecting the PC t...

Page 35: ...stand as shown in Figure 10 Using the stand cover the part you removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so th...

Page 36: ...9 on page 35 Method B 9 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 10 Put the phone in the wall mount position optional If you wall mounted your phone put it in the wall mount position by holding the Tilt Lever and pressing the phone towards the base until the phone is parallel with the base Release the Tilt Lever an...

Page 37: ...meric dialing is supported Alphanumeric dialing refers to the spelling of names or words by dialing alphabetic characters co located with the numbers on the numeric dialpad of your IP Phone 1120E You use Alphanumeric entry when entering Instant Messages IMs SIP addresses and entries to such things as your Address Book and Feature Key labels Entering text using the telephone dialpad When you can us...

Page 38: ...rs that require the same button such as in the word press are entered by entering the first character briefly pausing and entering the next letter You press the dialpad key 6 for the p pause a moment and press it again twice to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in Table 4 To enter a special character press the dialpad nu...

Page 39: ...se the Octothorpe symbol to immediately dial the entered address or phone number ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash forward slash colon semi colon tilde equal plus 1 numeral 1 Table 4 Alphanumeric characters for Dialpad key 1 Character Name ...

Page 40: ... Options highlight Ends Dialing and press the Change Context sensitive soft key To turn off Ends Dialing Choose one of the following Press the On Context sensitive soft key to turn on Ends Dialing Press the Back Context sensitive soft key to keep existing configurations and return to the Preferences menu Press the Off Context sensitive soft key to turn off Ends Dialing or Press the Back Context se...

Page 41: ...Context sensitive soft key To set alpha dialing To turn off alpha dialing and set numeric as the default press the Prefs Context sensitive soft key select Misc Options highlight Alpha Dialing and press the Change Context sensitive soft key To turn off alpha dialing Choose one of the following Press the On Context sensitive soft key to turn on alphanumeric dialing Press the Back Context sensitive s...

Page 42: ...en dialing you can use the keyboard to enter digits 0 9 as well as and You use the alpha keys when entering text for example entering the text of an Instant Message Table 5 shows the USB Keyboard function keys and their associated IP Phone 1120E fixed keys Table 5 USB keyboard functions USB Keyboard Key IP Phone 1120E Fixed Key Esc Quit f1 Services f2 Expand f3 Inbox f4 Outbox f5 Address Book f6 C...

Page 43: ...tion Cluster Arrow left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Table 5 USB keyboard functions USB Keyboard Key IP Phone 1120E Fixed Key ...

Page 44: ...equired to confirm your login enter your password and select the duration of this session However the first time you use your IP Phone 1120E you may need to complete some of the following Setting the domain on page 45 Selecting a language on page 46 Entering your user login and password on page 48 Setting the duration of the login on page 50 Selecting a location on page 52 Your User Profile on pag...

Page 45: ...t is listed or press the Domains Context sensitive soft key to access a list of available domains to which you can choose to connect Note You should check with your system administrator before editing or changing domains To change the domain Edit 1 Choose one of the following Press the Domains Context sensitive soft key to change the current domain Press the Done Context sensitive soft key to keep...

Page 46: ...ose one of the following Press the Select Context sensitive soft key to change the domain to the highlighted domain from the list The phone returns to the Current Domain display screen and the new domain appears Press the Back Context sensitive soft key to keep existing configurations and return to the Display menu Done 4 Press the Done Context sensitive soft key to confirm the new domain and retu...

Page 47: ...ck 3 Choose one of the following Press the Select Context sensitive soft key to change the language to the highlighted language from the list The phone returns to the User Login screen and uses the selected language Press the Back Context sensitive soft key to keep the existing language and return to the User Login screen ...

Page 48: ...ng a location on page 52 Note 2 If this is not the first time to log in to IP Phone 1120E the previous user s login name appears after the ID prompt To Log in to the IP Phone 1120E abc 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your user ID login at the prompt Note Use the left navigation key to backspace and remove a pre...

Page 49: ...re hidden Note 2 When you enter your password and you use the navigation key to backspace you erase all the characters and must completely re enter your password again 5 Press the Next Context sensitive soft key Cancel Note You can cancel the login process by pressing one of the following keys The Cancel Context sensitive soft key The Goodbye fixed key The Quit fixed keys Next ...

Page 50: ...duration to permanent A login confirmation screen appears Press the Timed Context sensitive soft key to open a screen to set a maximum time to remain logged in Press the Cancel Context sensitive soft key to return to the previous login screen Period If you press the Timed Context sensitive soft key you then must set the duration of the login To toggle the login duration entries between hours or da...

Page 51: ...mediately If you do not respond the prompt times out in 45 seconds and the phone logs out If you answer a call during the logout prompt the login switches to permanent login Timed logout while on a call When the login time expires while on a call you can do one of the following at the prompt Press the Yes Context sensitive soft key to log out immediately Press the No Context sensitive soft key to ...

Page 52: ... The call server s configuration determines how emergency service calls are handled by your IP Phone Note During an emergency call you cannot log out from the phone or release or disconnect the call The IP Phone remains connected to the emergency service until disconnected by the emergency service operator Note 3 If the login time expires during an emergency call no prompt appears and the phone au...

Page 53: ...jects Call Decline reasons Instant Messaging settings and Instant Message Inbox Outbox Default dialing Alpha Numeric Call Ignore action local network Search method Name First character Index User Presence selection Dialing pattern default alpha numeric Address Book entries Call Inbox and Call Outbox entries Programmable keys configuration Ends dialing configuration Creating a user profile To creat...

Page 54: ...ble on the call server the IP Phone 1120E prompts you to download the latest address book Confirmation login screen When you complete the login process login information appears Press the OK Context sensitive soft key to complete the login process If the login is unsuccessful the login error reason Failed to login user Authentication required appears Press the OK Context sensitive soft key to retu...

Page 55: ...menu To Log out from the IP Phone 1120E abc 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your password at the prompt Press the Logout Context sensitive soft key to complete the logout process The phone returns to the User Login screen or Press the Back Context sensitive soft key to remain logged on and return to the Service...

Page 56: ...een text display on page 57 Selecting a ring pattern on page 58 Adjusting the ring volume on page 61 Adjusting the volume of the Handset Headset and Handsfree mode on page 62 Selecting a language on page 64 Selecting a date format on page 65 Selecting a time zone on page 66 Selecting a time format on page 67 Adjusting the display screen contrast To adjust the LCD screen contrast press the Prefs Co...

Page 57: ...return to the Display menu Press the Back Context sensitive soft key to keep existing configurations and return to the Display menu abc 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter display text you want to appear on the idle screen display of the IP Phone 1120E 3 Choose one of the following Press the Save Context sensitive ...

Page 58: ...t Tones and select Ring Pattern from the menu To select a ring pattern 1 Press the Up Down navigation key to scroll through and highlight the length of time you want the idle screen to remain backlit 2 Choose one of the following Press the Select Context sensitive soft key to set the length of time for the phone to remain backlit and return to the Display menu Press the Back Context sensitive soft...

Page 59: ...ess the Select Context sensitive soft key to set the ring pattern and return to the Tones menu Press the Test Context sensitive soft key to briefly play the selected ring pattern Press the Back Context sensitive soft key to keep existing configurations and return to the previous menu ...

Page 60: ...lume You can adjust the volume of the IP Phone 1120E for the following Ring Volume Handset Volume Headset Volume Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume See Figure 14 Figure 14 Adjusting the volume ...

Page 61: ...st an alerting volume 1 To adjust the ringing volume of an incoming call press the Left Right navigation key or use the Volume fixed keys to increase or decrease the volume 2 Choose one of the following Press the Set Context sensitive soft key to set the selected volume and return to the Tones menu Press the Back Context sensitive soft key to keep existing configurations and return to the Tones me...

Page 62: ...handset volume use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase handset volume or the Volume fixed key to decrease the handset volume Note To adjust the volume during a call use only the Volume and Volume fixed keys 2 Choose one of the following Press the Set Context sensitive soft key to s...

Page 63: ...ion key to increase or decrease the volume of the handset Press the Volume fixed key to increase handset volume or the Volume to decrease the handset volume Note To adjust the volume during a call use only the Volume and Volume fixed keys 2 Choose one of the following Press the Set Context sensitive soft key to set the selected volume and return to the Voice menu Press the Back Context sensitive s...

Page 64: ...t key select Language The current language displays To change the language press the Change Context sensitive soft key 1 To adjust the volume for handfree mode use one of the following methods Press the Left Right navigation key to increase or decrease the volume Press the Volume fixed key to increase volume or the Volume to decrease the volume Note To adjust the volume during a call use only the ...

Page 65: ...key to scroll and highlight the desired language for example German Deutsche 2 Choose one of the following Press the Select Context sensitive soft key to save the desired language and return to the previous screen Press the Back Context sensitive soft key to keep existing configurations and return to the Configure menu 1 Press the Up Down navigation key to highlight Date Format in the menu Change ...

Page 66: ...ey to scroll and highlight either a month day MM DD or a day month DD MM format 4 Choose one of the following Press the Select Context sensitive soft key to save the format and return to the Time Format menu Press the Back Context sensitive soft key to keep existing configurations and return to the Time Format menu 1 Press the Up Down navigation key to highlight Timezone in the menu Change 2 Press...

Page 67: ...t the time zones Note Time zones are listed based on GMT format For example GMT 11 00 Samoa GMT 10 00 Hawaii 4 Choose one of the following Press the Select Context sensitive soft key to save the time zone selection and return to the Time Format menu Press the Back Context sensitive soft key to keep existing configurations and return to the Time Format menu 1 Press the Up Down navigation key to hig...

Page 68: ... a time format 12 hour 24 hour French 4 Choose one of the following Press the Select Context sensitive soft key to save the time format and return to the Time Format menu Press the Back Context sensitive soft key to keep existing configurations and return to the Time Format menu or Select Back ...

Page 69: ...ou can also initiate a call while using one of the following features Address Book page 91 Call Inbox page 107 Call Outbox page 116 IM Inbox Outbox page 129 Local Search page 103 Global Search page 105 Note When an outgoing call fails to connect to the destination one of the following messages appears Declined Temporarily unavailable Declined Cannot find user Declined User has declined call Declin...

Page 70: ...f hook dialing methods Pressing the Line feature key Lifting the handset Pressing the Headset fixed key Pressing the Handsfree fixed key The phone produces a dial tone abc 2 Enter the phone number or SIP address by Using the dialpad Note The abc 123 Context sensitive soft key toggles between alphabetic and numeric input ...

Page 71: ...ce Mail Otherwise the VMail Context sensitive soft key does not appear Send 3 Press the Send Context sensitive soft key to immediately initiate the call Note The IP Phone 1120E automatically initiates a call shortly after you enter the SIP address or phone number Alex You can program a feature key to use as a shortcut to dial a number or a SIP address See Creating a Speed Dial feature key on page ...

Page 72: ...abetic or numeric input so this method may not work Use these steps to make a call by dialing before initiating the call On hook dialing 1 Dial the number or SIP address Chad 2 Continue the call by Pressing the line feature key Lifting the handset Pressing the Headset fixed key Pressing the Handsfree fixed key 3 To terminate the call choose one of the following Replace the handset into the cradle ...

Page 73: ...a handsfree call To switch from handsfree to handset mode To switch from handset mode to handsfree mode Press the Goodbye key 1 Press the Mute key The LED indicator lights 2 Press the Mute key again to return to a two way handsfree conversation Lift the handset 1 Press the Handsfree key The LED indicator lights with a solid red light 2 Replace the handset ...

Page 74: ...an select a subject from a list you have created See Managing Call Subjects on page 78 or create a new subject Anytime you initiate a call using off hook dialing the Subject Context sensitive soft key appears as an option to use You select a Call Subject from a list or create a new Call Subject to send 1 Connect the headset to the headset jack or the handset jack 2 Press the Headset key The LED in...

Page 75: ...the Up Down navigation key to highlight the Call Subject you want to use and press the Select Context sensitive soft key The phone sends the Call Subject to the contact you are calling or Press the New Context sensitive soft key to create a new Call Subject that is not on the list abc 3 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialp...

Page 76: ...o return to the previous menu Note When you select a subject from this list it appears on the screen before you send the call If you want to change that subject press the Subject Context sensitive soft key to return to the Call Subject menu You now have the option to select None from the list if you decide to send no Call Subject ...

Page 77: ...he abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Save Back 4 Use the dialpad to enter the new Call Subject for the contact 5 Press the Save Context sensitive soft key to save the new Call Subject and use it with the call or Press the Back Context sensitive soft key to return to the previous menu without sending the new Call Subject Note The IP Phone 1120E s...

Page 78: ...ubject while the phone is idle press the Prefs Context sensitive soft key select Feature Options and select Call Subject from the menu To add a Call Subject Add 1 Press the Add Context sensitive soft key to create new Call Subject Note If the Call Subject list is full then the option to add an new Call Subject is not available In this situation you need to delete a Call Subject before adding the n...

Page 79: ...ft key to return to the previous menu without adding a new Call Subject 1 Press the Up Down navigation key to scroll through and highlight the Call Subject to delete Delete 2 Press the Delete Context sensitive soft key to delete the selected Call Subject A confirmation screen appears with the question Delete call subject 3 Choose one of the following Press the Ok Context sensitive soft key to conf...

Page 80: ... highlight the Call Subject to edit Edit 2 Press the Edit Context sensitive soft key to edit the selected Call Subject abc 3 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to edit the Call Subject 5 Choose one of the following Press the Save Context sensitive soft key to confirm the changes or press the Back Context sensitive soft...

Page 81: ...er ID information appears on the LCD screen When you receive a call from a contact that is entered in the IP Phone 1120E Address Book the caller s information appears as it is in the Address Book You can restrict the information displayed for incoming calls or calls you make See Configuring Privacy settings on page 173 When you have an incoming call you can do one of the following Answering an inc...

Page 82: ...l To answer an incoming call Answer To answer an incoming call use any of the following methods Press the Answer Context sensitive soft key which activates a Handsfree call Lift the handset Press the Headset fixed key Press the Handsfree fixed key ...

Page 83: ...Select a contact from the Address Book Call Inbox or Call Outbox To redirect an incoming call Redrct 1 Press the Redrct Context sensitive soft key to redirect an incoming call The LCD screen prompts you to enter an address to where you want the call directed 2 Use the Dialpad to enter a phone number or SIP address Redrct Clear Back 3 To redirect the call to the address you enter press the Redrct C...

Page 84: ...s Book Press the Msg Inbox fixed key to choose a SIP address from the Call Inbox Press the Shift Outbox fixed key to choose a SIP address from the Call Outbox 3 Press the Up Down navigation key to highlight a contact s SIP address 4 Press the Select Context sensitive soft key to select the highlighted SIP address or Press the Back Context sensitive soft key to return to the previous screen Redrct ...

Page 85: ... the call server In a SIP environment the caller receives a call declined message and the caller no longer hears ring back In a non SIP environment the caller may continuously hear ring back The call does not get redirected to voice mail To decline an incoming call Decline 1 Press the Decline Context sensitive soft key to decline an incoming call New 2 Press the Up Down navigation key to highlight...

Page 86: ...ck Context sensitive soft key to abort the call decline and return to the incoming call screen Decline 1 Press the Decline Context sensitive soft key to decline an incoming call New 2 Press the New Context sensitive soft key to create a new custom decline reason abc 3 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the Dialpad to enter new cal...

Page 87: ...ete Call Decline Reasons from the list of Call Decline Reasons you create To create an Call Decline Reason Send Back 5 Press the Send Context sensitive soft key to send the new custom decline reason to the caller Note The phone adds the new reason to the list of Call Decline Reasons for future use or Press the Back Context sensitive soft key to return to the initial Decline Call screen Add 1 Press...

Page 88: ...ecline Reason to the list of Call Decline Reasons for later use 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to delete Delete 2 Press the Delete Context sensitive soft key to delete the selected Call Decline Reason A confirmation screen appears with the question Delete Decline Reason 3 Choose one of the following Press the Ok Context sensitive soft key...

Page 89: ...he selected Call Decline Reason abc 3 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to edit the Call Decline Reason 5 Choose one of the following Press the Save Context sensitive soft key to confirm the changes or press the Back Context sensitive soft key to return to the previous menu without editing the Call Decline Reason or S...

Page 90: ...l be sent to the network indicating that you are busy at all SIP IP Phones you are logged into and the server should stop trying to contact you To set the Ignore feature to Local or Network press the Prefs Context sensitive soft key select Feature Options and select Call Ignore Action from the menu Press the Change Context sensitive key to change the Call Ignore setting to either Call Ignore Local...

Page 91: ...ss Book to do the following Viewing the Address Book on page 91 Initiating a call from the Address Book on page 92 Adding a contact to your Address Book on page 93 Copying information to the Address Book on page 99 Searching for a contact in the Address Book on page 101 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View Context sensitive soft key an...

Page 92: ...formation See Editing a contact in your Address Book on page 95 Figure 17 Contact Details Initiating a call from the Address Book You can initiate a call directly from your IP Phone 1120E Address Book Note If your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN in order to initiate a call You begin by going off hook using one ...

Page 93: ...ur Address Book To add a new contact to the Address Book press the Directory fixed key or press the View Context sensitive soft key select Address Book from the menu and press the New Context sensitive soft key 1 Press the Up Down navigation key to highlight a contact on the list Select 2 Press the Select Context sensitive soft key to make a call to the contact 3 Choose one of the following Press ...

Page 94: ...to enter a name for the new contact and press the Next Context sensitive soft key to continue or press the Back Context sensitive soft key to return to the previous menu Next Back 3 Use the dialpad to enter a phone number or SIP address for the new contact and press the Next Context sensitive soft key to continue or press the Back Context sensitive soft key to return to the previous menu ...

Page 95: ...ntext sensitive soft key to designate the contact as a friend and return to the address menu screen Press the No Context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Press the Back Context sensitive soft key to return to the previous menu Ok 5 Press the Ok Context sensitive soft key to complete the entry and return to the Address Book...

Page 96: ...ntext sensitive soft key to continue or press the Back Context sensitive soft key to return to the previous menu Note If you only need to change the SIP address or phone number for the contact press the Next Context sensitive soft key without making changes to the name Next Back 5 Use the dialpad to enter a new phone number or new SIP address for the contact and press the Next Context sensitive so...

Page 97: ...y if you do not want a contact designated as a friend and return to the address menu screen Press the Back Context sensitive soft key to return to the previous menu Ok 7 Press the Ok Context sensitive soft key to complete the entry and return to the previous menu View 1 Press the Up Down navigation key to highlight the contact you want to delete and press the View Context sensitive soft key Edit 2...

Page 98: ...letely delete the contact from the Address Book Ok Back 4 Press the Ok Context sensitive soft key to confirm or press the Back Context sensitive soft key to return to the previous menu Ok 5 Press the Ok Context sensitive soft key to complete procedure and return to the Address Book ...

Page 99: ...to the Address Book 1 Press the Up Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Copy fixed key A new screen appears offering the following destinations for the contact information 1 Address Book 2 Speed Dial Button 3 Send IM Button 4 Call Forward Button Select 2 Press the Up Down navigation key to highlight th...

Page 100: ... not need to change the name for the contact press the Next Context sensitive soft key Ok Back 5 Use the dialpad to enter a new phone number or new SIP address for the contact and press the Next Context sensitive soft key to continue or press the Back Context sensitive soft key to return to the previous menu Note If you do not need to change the SIP address or phone number for the contact press th...

Page 101: ...form a search press the Prefs Context sensitive soft key select Misc Options highlight Search Method from the menu and press the Change Context sensitive soft key Yes No Back 6 Do one of the following to complete the entry Press the Yes Context sensitive soft key to designate the contact as a friend and return to the address menu screen Press the No Context sensitive soft key if you do not want a ...

Page 102: ...on the list you must enter the digit 8 quickly after entering the digit 2 1st Character Search To search for a contact whose name begins with the letter d using the dialpad press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears Name Search To search for a specific name in your personal Address Book enter the name using the dialpad 1 Press the Up ...

Page 103: ...rch for a contact stored in your Address Book either press the Services fixed key or press the Servcs Context sensitive soft key select Search and select Local Search from the menu To search for a contact in your Address Book Select 1 Press the Up Down navigation key and then press the Select Context sensitive soft key to choose a search criteria from the following 1 User Name 2 Name 3 Phone Numbe...

Page 104: ...llowing Press the Up Down navigation key to highlight a contact from the search result and press the Call Context sensitive soft key to initiate a call Press the Search Context sensitive soft key to start a new search Press the Exit Context sensitive soft key to return to the idle screen Search Exit When a search result is not successful you can do one of the following Press the Search Context sen...

Page 105: ...text sensitive soft key to choose a search criteria from the following 1 User Name 2 Name 3 First Name 4 Last Name 5 Phone Number abc 2 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters 3 Use the dialpad to enter the search information for the contact Ok Back 4 Press the Ok Context sensitive soft key or Press the Back Context sensitive soft key to ret...

Page 106: ...e Context sensitive soft key to accept the entry Press the Yes Context sensitive soft key or the No Context sensitive soft key to designate the new entry as a friend or not The phone saves the entry to the Address Book and returns you to the Inbox screen Press the Search Context sensitive soft key to start a new search Press the Back Context sensitive soft key to return to the previous screen New ...

Page 107: ...atus Missed or Answered Name of the caller SIP address Time of the call Number of consecutive calls each caller made to you Call Subject if the caller sent a Call Subject You can filter your Call Inbox to display all incoming calls or missed calls You can access your Call Inbox while the phone is idle or while you are on a call Figure 18 Call Inbox while phone is idle ...

Page 108: ...ing the Missed Context sensitive soft key Managing calls in the Call Inbox while not on a call To manage calls in the Call Inbox while not on a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Note You can initiate a call to the highlighted caller See To initiate a call from the Call Inbox on page 112 View Missed 2 Do one of the following To vie...

Page 109: ...xit Press the Delete Context sensitive soft key to delete the highlighted call or all calls in your Call Inbox See Deleting calls in your Call Inbox on page 114 Press the Exit Context sensitive soft key to exit the Call Inbox ...

Page 110: ... You can edit the name before you save it in the Address book Press the Save Context sensitive soft key to accept the entry Press the Yes Context sensitive soft key or the No Context sensitive soft key to designate the new entry as a friend or not The IP Phone 1120E saves the entry to the Address book and returns you to the Inbox screen Press the Prev Context sensitive soft key to move to the prev...

Page 111: ...calls are stored as missed calls To view missed calls 1 Press the Up Down navigation key to highlight a call from the list of missed calls View 2 Do one of the following To view the details of the missed call press the View Context sensitive soft key Note You manage the missed call the same as any call that is in your Call Inbox See Viewing the details of a call in the Call Inbox on page 110 and I...

Page 112: ...itiate a call Note 2 While you are on a call you can initiate a new call from the Call Inbox See To access the calls in your Call Inbox during a call on page 115 To initiate a call from the Call Inbox Exit Note The IP Phone 1120E deletes only the missed calls from the Call Inbox To exit the Inbox and return to the idle phone screen press the Exit Context sensitive soft key 1 Press the Up Down navi...

Page 113: ...x 113 2 You can initiate a highlighted call in the Call Inbox list or from the details screen of a caller by doing one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key ...

Page 114: ...o highlight a call from the list of calls in your Call Inbox Delete 2 Press the Delete Context sensitive soft key Yes AllUsr All No 3 Select one of the following Context sensitive soft keys Press the Yes Context sensitive soft key to delete the highlighted call Press the AllUsr Context sensitive soft key to delete all the calls from the selected caller Press the All Context sensitive soft key to c...

Page 115: ...igation key to highlight a call from the list of calls in your Call Inbox Select Back 2 Do one of the following Press the Select Context sensitive soft key to initiate a call to the highlighted caller Note This places the current call on hold if it is not already on hold Press the Back Context sensitive soft key to return to the in call screen ...

Page 116: ...ade from your phone You can add the contact details of the calls in your outbox to your Address Book You can access the following details about the out going calls Name Address Time of the call Number of Calls Call Subject when used for a call Figure 19 Call Outbox while phone is idle ...

Page 117: ...ve soft key and select Outbox from the menu To manage calls in the Call Outbox while not on a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox View Delete Exit 2 Do one of the following Press the View Context sensitive soft key to view all the details of the highlighted call See To view details of a call in the Call Outbox on page 120 Press the...

Page 118: ...he Call Outbox entry must have a DN in order to initiate a call To initiate a call from the Call Outbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox View To view details of the call press the View Context sensitive soft key 2 You can initiate call from the highlighted call of the Call Outbox list or from the details of a caller screen by doing o...

Page 119: ...e Context sensitive soft key Yes AllUsr All No 3 Select one of the following Context sensitive soft keys Press the Yes Context sensitive soft key to delete the highlighted call Press the AllUsr Context sensitive soft key to delete all the calls from the selected caller Press the All Context sensitive soft key to clear all calls from the Call Outbox Press the No Context sensitive soft key to return...

Page 120: ...ars You can edit the name before you save it in the Address Book Press the Save Context sensitive soft key to accept the entry Press the Yes Context sensitive soft key or the No Context sensitive soft key to designate the new entry as a friend or not The IP Phone 1120E saves the entry to the Address Book and returns you to the Outbox screen Press the Prev Context sensitive soft key to move to the ...

Page 121: ...box during a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox Select Back 2 Do one of the following Press the Select Context sensitive soft key to initiate a call to the highlighted caller Note This places the current call on hold if it is not already on hold Press the Back Context sensitive soft key to return to the in call screen ...

Page 122: ...manage an incoming IM in a specific way Enable or disable automatic pop up of a new IM Enable or disable an audible alert on a new IM Configuring IM automatic pop up You can configure the IP Phone 1120E to automatically display a new IM an incoming new IM as a pop up The IM pops up when the phone is idle or while on a call You can disable the IM pop up feature Note An IM pop up does not occur if y...

Page 123: ...he IM Press the Prev Context sensitive soft key to skip to a previous IM if applicable Press the Next Context sensitive soft key to skip to the next IM if applicable Press the Exit Context sensitive soft key the Goodbye fixed key or Quit fixed key to exit the IM Popup screen and return to the idle screen when not on a call or to the In Call screen if the pop up occurred during a call ...

Page 124: ...to audibly alert you when a new IM arrives The IP Phone 1120E audibly alerts you when the phone is idle or while on a call You can also choose to disable audible alert of the IM feature To configure IM audible alert press the Prefs Context sensitive soft key select Message Options select IM Settings select IM Alert On Off from the menu and press the Change Context sensitive soft key On Back 1 Do o...

Page 125: ...press the Msgs Context sensitive soft key select Instant Messaging and press the New IM Context sensitive soft key You can also access the list of IMs by pressing the Expand fixed key To compose an IM from the Address book select an address and press the Send IM Context sensitive soft key To compose an Instant Message On Back 1 Do one of the following Press the On Off Context sensitive soft key to...

Page 126: ...tant Message Inbox Outbox as follows Unread Read Replied to Sent No icon Next Back 2 Use the dialpad to enter the address of the contact 3 Press the Next Context sensitive soft key to continue or Press the Back Context sensitive soft key to return to the previous menu Send Back 4 Use the dialpad to enter the content of the message 5 Press the Send Context sensitive soft key to send the IM to the c...

Page 127: ...te When you want to view only IMs from a specific contact press the User Context sensitive soft key to filter all IMs based on an lM that you have highlighted The LCD screen shows the list of all IMs from that contact View New IM Back 2 Do one of the following Press the View Context sensitive soft key to view the details of the sender followed by the message content See Viewing the content of an I...

Page 128: ...ge To reply to an Instant Message Reply abc Send Cancel 1 Press the Reply Context sensitive soft key to send an IM in response to the IM you are viewing 2 Press the abc 123 Context sensitive soft key to toggle between numeric and alphabetic input 3 Enter the message you want to send as a reply 4 Press the Send Context sensitive soft key to send the IM when it is complete or Press the Cancel Contex...

Page 129: ... Instant Message if your service provider requires that a Directory Number DN be used to initiate a call To initiate a Call from an Instant Message View 1 Press the Up Down navigation key to highlight an IM from the list of Instant Messages 2 Press the View Context sensitive soft key to access the IM Call 3 To initiate a call to the contact who sent you an IM press the Call Context sensitive soft ...

Page 130: ...st of IMs by pressing the Expand fixed key To delete Instant Messages Delete 1 Press the Delete Context sensitive soft key Yes AllUsr All No 2 Select one of the following Context sensitive soft keys Press the Yes Context sensitive soft key to delete the IM Press the AllUsr Context sensitive soft key to delete all the IMs from the selected contact Press the All Context sensitive soft key to clear a...

Page 131: ...nsfer the call to another phone number or SIP address 4 Park Call use this action to park a call on the server or to a specific user The call can be accessed from any phone and it keeps your phone line clear Not available for all service providers Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the IP Phone 1120E automatically ...

Page 132: ... you can also redirect the new call decline the new call or ignore the new call See Receiving a call on page 81 Action 1 Press the Action Context sensitive soft key while on a call to access the Action menu 1 Press the Up Down navigation key to highlight New Call from the menu Select Back 2 Do one of the following Press the Select Context sensitive soft key to initiate a new call Note This places ...

Page 133: ...e contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time To place a call on hold Figure 21 Call On Hold Press the Hold fixed key The LCD on hold icon flashes beside the line on hold ...

Page 134: ... active call 134 To retrieve a call on hold chad To retrieve a call on hold do one of the following Press the Line feature key beside the flashing LCD indicator Press the Hold fixed key to retrieve a call on hold ...

Page 135: ...ke it active You can also or join the call with the active call to create a 3 way calling session See Using 3 way calling on page 136 Use the Switch Context sensitive soft key to change a call on hold to the primary call If the primary call is active the system automatically puts that call on hold and makes the previous call on hold an active call See Figure 22 Figure 22 Secondary Inactive call hi...

Page 136: ...termine if this feature is available The 3 way Call feature joins two calls on your phone into one 3 way call You and the other two callers can speak together When you join more Chad 2 To retrieve the highlighted call on hold do one of the following Press the Line feature key beside the flashing LCD indicator Press the Hold fixed key to retrieve a call on hold 1 Press the Up Down navigation key to...

Page 137: ...ll that appears on the LCD screen as 3 way Call See Figure 23 on page 137 Figure 23 3 way Call Note 1 If you receive a new call during a 3 way call you can answer the new call as usual The IP Phone 1120E automatically puts the 3 way call on hold If you join the new caller to a 3 way call in progress the IP Phone 1120E automatically initiates a conference call with the server Note 2 If the host of ...

Page 138: ...sensitive soft key and select Conference from the menu The calls are joined together as a conference call on the call server When you receive a new call while on a conference call you can answer ignore decline or forward the call as you would any call You can also initiate a new call while on a conference call as normal and return to the conference call after you complete the call The conference c...

Page 139: ...To transfer a call to another phone 1 Press the Action Context sensitive soft key and select Transfer from the menu abc 2 Press the abc 123 Context sensitive soft key to toggle between numeric and alphabetic input Select 3 Enter the phone number or SIP address to which you are transferring the call or Select a contact from the Address Book Call Inbox or Call Outbox by pressing the corresponding fi...

Page 140: ...ss you enter press the Clear Context sensitive soft key To return to the previous screen press the Back Context sensitive soft key Yes No Back The IP Phone 1120E prompts you with the following question Consult with party 5 Select one of the following Context sensitive soft keys Press the Yes Context sensitive soft key to consult with the contact you are transferring the call to before competing th...

Page 141: ...oft key and select Park Call from the menu The IP Phone 1120E prompts you with Press Park for server or User to park to a user To park a call to the server To park a call to a specific user Press the Park Context sensitive soft key to park the call to the server The server returns a retrieval code that you must enter to retrieve the parked call 1 Press the User Context sensitive soft key to park t...

Page 142: ...f the following Press the Park Context sensitive soft key to park the call to the user and return to the previous menu Press the Clear Context sensitive soft key to erase the input field Press the Back Context sensitive soft key to return to the previous screen ...

Page 143: ...ress the Servcs Context sensitive soft key and select Retrieve Parked Call from the menu To retrieve a parked call from the server 1 Use the Dialpad to enter the retrieval code of the parked call Retrve Clear Back You can do one of the following Press the Retrve Context sensitive soft key to retrieve the parked call Press the Clear Context sensitive soft key to erase the input field Press the Back...

Page 144: ...ot Disturb on page 169 Setting a Presence state on page 170 Configuring Privacy settings on page 173 Using the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to Check the presence status of a friend Initiate a call to a friend Send an IM to a friend Edit the information about a friend Figure 24 Presence Status...

Page 145: ...nline status of a friend on your list Status All Edit Do one of the following Press the Status Context sensitive soft key to view the status of the friend You can see the current presence status of the friend Press the All Context sensitive soft key to view the contents of the Address book including contacts designated as friends and regular contacts Press the Edit Context sensitive soft key to ma...

Page 146: ...ll to the friend The IP Phone 1120E uses the SIP address or phone number from your personal Address Book to make the call Status SendIM 1 Press the Status Context sensitive soft key to view the information about the friend 2 Press the SendIM Context sensitive soft key to send an IM to the friend The IP Phone 1120E uses the SIP address for the contact from your personal Address Book abc 3 Press the...

Page 147: ...he Friends Context sensitive soft key while viewing the Address Book To edit your Friends list Send Back 4 Use the dialpad to enter the text of the message 5 Press the Send Context sensitive soft key to send the IM or Press the Back Context sensitive soft key to return to the previous menu Edit 1 Press the Up Down navigation key to highlight the friend you want to edit and press the Edit Context s...

Page 148: ... the Ok Context sensitive soft key to continue or Press the Back Context sensitive soft key to return to the previous menu Delete Note To remove a contact from the Friends list press the Delete Context sensitive soft key This completely removes the contact from your personal Address Book Ok Back 5 Use the dialpad to enter the new address for the contact 6 Press the Ok Context sensitive soft key to...

Page 149: ...e line key for the phone Figure 25 Feature Keys Creating a Speed Dial feature key You can designate a Feature key with a phone number or SIP address and then use that feature key to speed dial a contact There are two methods of assigning a feature key to use for speed dialing Assigning a feature key from the Preferences menu Assigning a feature key using the Copy fixed key Feature Key Reserved Key...

Page 150: ...tion key to highlight the feature key to use for speed dialing and press the Set Context sensitive soft key or Press the Feature key that you want to set up for speed dialing and press the Set Context sensitive soft key 2 Press the Up Down navigation key to highlight Speed Dial from the menu list of shortcuts Select Back 3 Press the Select Context sensitive soft key to select Speed Dial or Press t...

Page 151: ...oft key to return to the previous step 7 Use the Dialpad to enter a phone number or SIP address Ok Cancel 8 Press the Ok Context sensitive soft key to confirm the entry and move to the next step or Press the Cancel Context sensitive soft key to return to the previous step 9 Use the Dialpad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do not want to...

Page 152: ...esignate a Speed Dial Key using the Copy key Ok Cancel 10 Press the Ok Context sensitive soft key to confirm the entry and move to the next step or Press the Cancel Context sensitive soft key to return to the previous step 1 Press the Up Down navigation key to highlight Speed Dial Key from the menu Select Cancel 2 Press the Select Context sensitive soft key or Press the Cancel Context sensitive so...

Page 153: ...y to initiate an IM to a contact press the Prefs Context sensitive soft key select Feature Options and select Feature Keys from the menu To create a Send IM feature key 1 To select a feature key to use to speed dial a contact do one of the following Press the Up Down navigation key to highlight the feature key to use to initiate an IM and press the Set Context sensitive soft key Press the Feature ...

Page 154: ... abc 4 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters 5 Use the Dialpad to enter a label for the feature key Next Back 6 Press the Next Context sensitive soft key to confirm the entry and move to the next step or Press the Back Context sensitive soft key to return to the previous step 7 Use the Dialpad to enter a SIP address ...

Page 155: ...designate a Send IM Key using the Copy key Finish Cancel 8 Press the Finish Context sensitive soft key to confirm the entry as the Send IM feature key or Press the Cancel Context sensitive soft key to return to the previous step 1 Press the Up Down navigation key to highlight Send IM Key from the menu Select Cancel 2 Press the Select Context sensitive soft key or Press the Cancel Context sensitive...

Page 156: ...ivate the Call Forward feature Assigning a feature key from the Preferences menu Assigning a feature key using the Copy fixed key To configure a Feature Key to use as a Call Forward short cut press the Prefs Context sensitive soft key select Feature Options and select Feature Keys from the menu To create a Call Forward feature key 1 To select a feature key to use as a Call Forward shortcut do one ...

Page 157: ...tep abc 4 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters 5 Use the Dialpad to enter a label for the feature key Next Back 6 Press the Next Context sensitive soft key to confirm the entry and move to the next step or Press the Back Context sensitive soft key to return to the previous step 7 Use the Dialpad to enter a SIP address ...

Page 158: ...the copy key Finish Clear Back 8 Press the Finish Context sensitive soft key to confirm the entry and complete the procedure Press the Clear Context sensitive soft key to erase the entry Press the Back Context sensitive soft key to return to the previous menu 1 Press the Up Down navigation key to highlight Call Forward Key from the menu Select Cancel 2 Press the Select Context sensitive soft key o...

Page 159: ...ature key 1 To select a feature key to set up with a Presence status do one of the following Press the Up Down navigation key to highlight the feature key to use for presence status and press the Set Context sensitive soft key Press the Feature key that you want to use for presence status and press the Set Context sensitive soft key 2 Press the Up Down navigation key to highlight Presence from the...

Page 160: ...ess the Up Down navigation key to highlight either 1 Connected 2 Unavailable Select Back 5 Press the Select Context sensitive soft key to select Presence or Press the Back Context sensitive soft key to return to the previous step ...

Page 161: ...e Unavailable in step 4 press the Up Down navigation key to highlight one of the following details 1 None 2 Busy 3 On vacation 4 Offline Note You can create your own Presence messages to display and they become available when you program a feature key as a shortcut See Adding a new Presence state message on page 172 Finish Back 7 Press the Finish Context sensitive soft key to select the Presence d...

Page 162: ...y 1 To select a feature key to use to speed dial a contact do one of the following Press the Up Down navigation key to highlight the feature key to use to set your phone to Do Not Disturb and press the Set Context sensitive soft key Press the Feature key that you want to use as a shortcut to set your phone to Do Not Disturb and press the Set Context sensitive soft key 2 Press the Up Down navigatio...

Page 163: ...habetic and numeric characters 5 Use the Dialpad to enter a label for the feature key Finish Back 6 Press the Finish Context sensitive soft key designating the feature key as a Do Not Disturb shortcut and finish the procedure or Press the Back Context sensitive soft key to return to the previous step 1 To select a feature key to view do one of the following Press the Up Down navigation key to high...

Page 164: ...text sensitive soft key to finish viewing the contents of the Feature key 1 To select a feature key to remove the content do one of the following Press the Up Down navigation key to highlight the feature key and press the Set Context sensitive soft key or Press the Feature key from which you want to remove the content Remove Back 2 Press the Remove Context sensitive soft key to remove the content ...

Page 165: ...o remove the content of the programmed Feature key or Press the Back Context sensitive soft key to return to the previous menu Ok 4 Press the Ok Context sensitive soft key to confirm the removal of the content from the selected Feature key You can now reprogram the Feature key ...

Page 166: ...P address if present of the original called party and any subject message included with the call This ensures that the user who receives the forwarded call knows that the call is forwarded from you who the call is from and any subject message that is included Note Not all service providers display forwarded calls as described above Contact your system administrator or service provider for more inf...

Page 167: ...ll Forward Notification If the Call Forward Notification is activated you press the Off Context sensitive soft key to deactivate the feature Note If the IP Phone 1120E is ringing or is in Do Not Disturb mode you cannot forward the call To forward a call to an alternate destination press the Servcs Context sensitive soft key and select Call Forward from the menu Table 6 Privacy setting and IP phone...

Page 168: ...soft key to accept the number and return to the Services Menu Press the Clear Context sensitive soft key to clear the input line Press the Back Context sensitive soft key to cancel the input and return to the Services menu Disable Back 1 Choose one of the following Press the Disable Context sensitive soft key to deactivate call forward and return to the Services Menu Press the Back Context sensiti...

Page 169: ...o enable Do Not Disturb To disable Do Not Disturb Enable Back 2 Press the Enable Context sensitive soft key to set the phone to Do Not Disturb or Press the Back Context sensitive soft key to return to the previous menu Ok 3 Press the Ok Context sensitive soft key to return to the Services menu Disable Back 4 Press the Disable Context sensitive soft key to release the phone from Do Not Disturb or P...

Page 170: ...xt sensitive soft key and select Presence from the menu To change the Presence state Change Back 1 Choose one of the following Press the Change Context sensitive soft key to change your current presence state Press the Back Context sensitive soft key to return to the services menu 2 Press the Up Down navigation key to highlight either 1 Connected 2 Unavailable Select Back 3 Press the Select Contex...

Page 171: ...Up Down navigation key to highlight one of the following details 1 None 2 Away 3 Out to Lunch 4 Be Right Back If you chose Unavailable in step 2 press the Up Down navigation key to highlight one of the following details 1 None 2 Busy 3 On vacation 4 Offline Note You can create your own Presence messages to display and they become available when you program a feature key as a shortcut ...

Page 172: ...age Select Add Back 5 Do one of the following Press the Select Context sensitive soft key to select the Presence detail and move to the confirmation screen Press the Add Context sensitive soft key to enter a custom note See Adding a new Presence state message on page 172 Press the Back Context sensitive soft key to return to the previous step OK 6 Press the OK Context sensitive soft key to confirm...

Page 173: ... Context sensitive soft key select Misc Options and Incoming Privacy from the menu To configure Incoming Call Privacy 2 Use the Dialpad to enter a new Presence state message Ok Back 3 Press the OK Context sensitive soft key to confirm the entry and complete the procedure or Press the Back Context sensitive soft key to return to the previous step 1 Press the Up Down navigation key to highlight one ...

Page 174: ... one of the following Press the Change Context sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction Press the Back Context sensitive soft key to return to the previous menu without implementing any changes ...

Page 175: ...s the Up Down navigation key to highlight one of the following 1 None no restriction 2 Name restricts only the name 3 Address restricts only the address 4 All restricts name and number Change Back 2 Choose one of the following Press the Change Context sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction Press the Back Context sensitive soft key to return to ...

Page 176: ... Phone 1120E the user must first initiate a new call by pressing the Action Context sensitive soft key and select New Call Conference and then dial the Vertical Service Code which is provided by your system administrator or service provider Note The MADN feature is only available when you connect to a call server that supports the MADN feature Your system administrator manages the MADN feature and...

Page 177: ...Additional features 177 Figure 27 MADN SCA shared line not active Figure 28 MADN SCA shared line active ...

Page 178: ...mware version MAC IP connected to IP address Location Location entered for your phone Note You can not make any changes to the setting from this menu To view information about the USB port press the USB Context sensitive soft key when you access the Phone Information screen System features There are a some system features you may want to access Some of these features require you to enter your user...

Page 179: ...f the IP Phone 1120E See Erasing user data on page 182 Checking for updates To check for the latest firmware update for your IP Phone 1120E press the Services fixed key or the Servcs Context sensitive soft key select System and select Check For Updates from the menu To check for an update Switching the Proxy When you switch proxy you are changing the Domain to which the IP Phone 1120E connects To ...

Page 180: ...sword Ok Back 3 Press the Ok Context sensitive soft key or Press the Back Context sensitive soft key to return to the previous menu Yes No The phone prompts you with Switch to alternate proxy server 4 Press the Yes Context sensitive soft key to proceed or Press the No Context sensitive soft key to return to the System menu Domain The IP Phone 1120E logs you out from the current domain and returns ...

Page 181: ... you want to use Select Back 8 Choose one of the following Press the Select Context sensitive soft key to change the domain to the highlighted domain from the list The phone returns to the Current Domain display screen and the new domain appears Press the Back Context sensitive soft key to keep existing configurations and return to the Display menu Done 9 Press the Done Context sensitive soft key ...

Page 182: ...ser files that you may eventually want to delete These user data files are created or downloaded These include abc 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your password Ok Back 3 Press the Ok Context sensitive soft key or Press the Back Context sensitive soft key to return to the previous menu Yes No The phone prompts ...

Page 183: ...n the phone re deploys to a different user To delete User Data files press the Services fixed key or the Servcs Context sensitive soft key select System and select Erase User Data from the menu You need to enter your login password to access the File Manager menu To delete user data files abc 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dia...

Page 184: ...e following 1 Profiles 2 Sounds 3 Languages 4 System file 5 All files Next Back 5 Choose one of the following Press the Next Context sensitive soft key or Press the Back Context sensitive soft key to return to the previous menu 1 Press the Up Down navigation key to highlight the user profile you want to delete ...

Page 185: ...Context sensitive soft key to return to the previous menu 3 Log out or restart the phone to complete the process 1 Press the Up Down navigation key to highlight the sound file you want to delete Delete Back 2 Choose one of the following Press the Delete Context sensitive soft key to delete the highlighted user profile from the list or Press the Back Context sensitive soft key to return to the prev...

Page 186: ...ontext sensitive soft key to delete the highlighted language file from the list or Press the Back Context sensitive soft key to return to the previous menu Next Back To delete the system file without deleting the user profile 1 Press the Next Context sensitive soft key to delete the system file or Press the Back Context sensitive soft key to return to the previous menu 2 Log out or restart the pho...

Page 187: ...ly or press the Prefs Context sensitive soft key and select Network from the menu The following items are available Server Settings Used to select and edit domains Device Settings Used to configure the network settings Diagnostics Used to run a trace route or send a ping to diagnose the network connection Lock Menu Used so access to the Network Menu requires an administration password Next Back 1 ...

Page 188: ... status of Inbox calls the status of Instant Messages IMs and the Presence state of contacts designated as Friend Display screen icons Table 6 lists the display icons the IP Phone 1120E may display Table 7 Display Screen Icons Component Icon Call States On Hook Incoming Outgoing Call Phone ringing On the Phone On Hold Do Not Disturb Call Forward Send IM Instant Messaging New Unread Read Replied to...

Page 189: ...isual indicators 189 Incoming Call Answered Incoming Call Missed New Incoming Call Missed Reviewed Presence Connected Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown ...

Page 190: ... Message Inbox Table 8 Visual Alerter Message Waiting Indicators Red LED Visual Indicator LED Status Voice Mail left by caller Steady red light until reviewed Incoming Call Phone ringing Fast blinking red light Blue LED Visual Indicator LED Status New IM received Steady blue light until reviewed New IM received when other unread IMs are in the Inbox Double flash and returns to steady blue light Th...

Page 191: ...d a reason for declining the call Call Forward A feature that you can use to transfer incoming calls to a pre defined phone number or SIP address Call Server The equipment operated by your service provider that manages the calls to and from your phone Call Subject A feature that you can use to send a message to the person you are contacting as they receive the call from you A Call Subject appears ...

Page 192: ...s of copper wire Copy Key A fixed key used to copy entries to your Address Book Speed Dial Key Send IM Key and Call Forward key Date Time display The IP Phone 1120E shows the current date and time when the telephone is in an idle state Directory Number DN A telephone number you enter to initiate a call For example 555 555 5555 Domain The Internet Protocol address the IP Phone connects to when you ...

Page 193: ...to activate Handsfree Hold key A fixed key used to place an active call on hold IM Instant Message You use IMs to send a text message to a specific user The user must be logged in to receive the IM Indicator An LCD or an LED that indicates the status of a feature by the flash blink steady on or off Message Inbox A fixed key on your IP Phone 1120E that connects to your Call Inbox Multiple Appearanc...

Page 194: ...ted for an outgoing call Parked Call An active call you park on the server or to another user that can be retrieved from another phone Presence A feature that you use to set a presence state to be displayed to other users Quit key A fixed key you use to exit an active menu Ringback ring tone A sound indicating that a call you have made is ringing at its destination Shift Outbox A fixed key you use...

Page 195: ...enu items Speed Dial A user defined feature key that you press to dial a pre programmed SIP address or phone number User interface Screen displays that interact with the end user as a result of an action or event User Profile Your User Profile contains your specific settings and data Your User Profile is saved and available when you login to the IP Phone 1120E Visual Alerter Message Waiting indica...

Page 196: ...Terms you should know 196 ...

Page 197: ...ing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes ...

Page 198: ...indoors only and should be kept away from windows to provide maximum shielding この装置は 情報処理装置等電波障害自主規制協議会 ＶＣＣＩ の基準に基づくクラス B 情報技術装置です この装置は 家庭環境で使用することを目的としていますが この 装置がラジオやテレビジョン受信機に近接して使用されると 受信障害を引き起こすこと があります 取扱説明書に従って正しい取り扱いをして下さい Table 9 lists EMC compliance for various jurisdictions Table 9 EMC compliance Part 1 of 2 Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emi...

Page 199: ...3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current 16 A Japan VCCI Regulations for voluntary control measures Table 10 Safety compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment European Community EN 60950 1 ITE e...

Page 200: ...essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http www nortel com corporate community enviroment life_cycle delcarations html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment DenAn regulatory notice for J...

Page 201: ...Conference calls 138 Configuring the phone 56 Connecting the components 30 Context sensitive soft keys 17 20 Copy key 16 99 152 155 158 D Date format 65 Declining a call 85 Directory key 17 Display screen contrast 56 Display screen icons 188 Do Not Disturb 169 Do Not Disturb feature key 162 Domain 45 E Enter key 15 27 Entering Text 37 Erasing user data 182 Expand key 15 F Feature key options 148 F...

Page 202: ...6 Network Menu 187 O Off hook dialing 70 On hold 133 On hook dialing 72 Outbox key 17 Outgoing call privacy 175 P Park Call 140 Park Call retrieval 143 Prefs Preferences key 22 Presence 170 Presence feature key 159 Privacy settings 173 Proxy Domain 179 Q Quit key 17 28 R Redirecting a call 83 Regulatory information 197 Release key 15 Resetting the phone 182 Ring patterns 58 S Search function 103 S...

Page 203: ...t 67 Time zone 66 Transferring a call 139 Transfr Transfer key 140 U Updates 179 USB keyboard 42 USB Mouse 28 User profile 52 V View key 20 Visual Alerter 16 190 Visual indicators 188 Volume adjustment 60 Volume control 14 ...

Page 204: ...Index 204 ...

Page 205: ......

Page 206: ...ed without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN43112 101 Document Release Standard 02 06 Date 17 July 2007 Produced in C...

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