Nortel Modular ICS 6.0, Manual

Page: 56 / 294

56 / Answering calls
Modular ICS 6.0 System Coordinator Guide P0992640 03
Answer buttons
You can use an Answer button to monitor calls on another
person’s telephone. All calls to the monitored Norstar
telephone appear on the Answer button.
Answer buttons are useful for attendants who monitor
incoming calls for one or several other people. For example, a
secretary may have appearances for three different bosses on
her answer buttons. Once a call for boss A is answered by the
secretary, the appearance stops at that set. This allows for
another (simultaneous) call to come in on the same line. The
same is true for boss B and boss C. When incoming call traffic
becomes high, the calls can then be routed to a Hunt Group to
optimize call handling. For more information on Hunt Groups
see
Programming Hunt Groups on page 161.
The
Answer button
heading under
Featr settings
allows
you to determine what types of calls alert at the telephone.
Your choices are:
• Basic
• Enhanced
• Extended.
See the Modular ICS 6.0 Installer Guide for more information
on programming Answer buttons.
ISDN terminals cannot be assigned Answer buttons to monitor
other sets, but they can be monitored.
You cannot make calls using Answer buttons.