Nortel Contact Recording User Manual Download Page 45

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September 2007

Server Specifications

Server Specification Guide

Server Hard Disk Sizing and Partitioning

Drive Letter
(Suggested)

Minimum
Size

Recommended
Size

Notes

1.44MB

Floppy drive

(Holds Windows
2003 OS, Page
File)

12GB

30GB

RAID 1 array NTFS
partition on disk 0.

Minimum = pair of 36GB
hard disks.

Recommended = pair of
72GB hard disk drives.

(Holds application
software)

24GB

42GB

Part of the RAID 1 array
detailed above. NTFS
partition on disk 0.

N/A

Normally CD or DVD
drive

a.CD/DVD drive does not have to be allocated drive letter E.

(Holds calls
database)

36GB

b.The size of the partition can only be determined once call volumes and durations

and their online call retention requirements are known.

72GB

RAID 1 array NTFS
partition on disk 1.

Minimum = 2 x 36GB
hard disk drive.

Recommended = 2 x
72GB hard disk drive.

Summary of Contents for Contact Recording

Page 1: ...Nortel Contact Recording and Quality Monitoring Server Specification Guide Product Release 6 01 Standard 4 0 September 2007 297 2183 966...

Page 2: ......

Page 3: ...and any copies from where they were obtained All materials found herein are provided AS IS and without warranty of any kind Information is subject to change without notice Nortel Networks reserves th...

Page 4: ...d Quality Monitoring Server Specification Guide server specifications are updated March 2007 Standard 2 0 Nortel Contact Recording and Quality Monitoring Server Specification Guide is released Novembe...

Page 5: ...corder 14 Nortel Contact Recording TDM Recorder 23 Quality Monitoring with Co Resident Call Record Card 30 Duplicate Media Stream IP Based Solution with Nortel Contact Recording and Nortel Quality Mon...

Page 6: ...Contents Standard 4 0 vi Nortel Contact Recording and Quality Monitoring...

Page 7: ...Server Specification Guide 7 C h a p t e r 1 Getting Started In this chapter About this guide 10 How to get help 11 Software and documentation version numbering 11...

Page 8: ...ring Product Vendor Independent Server Specification Guide provides the product vendor independent server specifications for Nortel Contact Recording and Quality Monitoring systems Intended audience T...

Page 9: ...l support for Nortel products is the Nortel Support Web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel pro...

Page 10: ...a specialist by using an Express Routing Code You can use an Express Routing Code ERC to more quickly route your call to the appropriate support specialist To locate the ERC for your product or servi...

Page 11: ...ring software components that you install may display a different number This is a known issue that does not affect system performance Version 6 01 will be reflected in future software updates Use the...

Page 12: ...Getting Started Standard 4 0 12 Nortel Contact Recording and Quality Monitoring...

Page 13: ...corder 23 Quality Monitoring with Co Resident Call Record Card 30 Duplicate Media Stream IP Based Solution with Nortel Contact Recording and Nortel Quality Monitoring Co Resident 34 Duplicate Media St...

Page 14: ...er Manager Postgres Database Viewer X search and replay application Custom adapter Unify component if applicable In some cases the Nortel Contact Recording Master might reside on its own server and on...

Page 15: ...RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does not have to be allocated drive letter E F Holds recorded calls 72GBb b The size of the part...

Page 16: ...Disk Space See Server Hard Disk Sizing and Partitioning on page 15 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Part...

Page 17: ...erver Specifications Server Specification Guide 17 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Additio...

Page 18: ...Disk Space See Server Hard Disk Sizing and Partitioning on page 15 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Par...

Page 19: ...erver Specifications Server Specification Guide 19 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Additio...

Page 20: ...Disk Space See Server Hard Disk Sizing and Partitioning on page 15 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Part...

Page 21: ...Up to 180 channels at G 729 with a packet interval of 20ms CPU Dual Xeon 3 4 Ghz RAM 2 GB Hard Disk Space See Server Hard Disk Sizing and Partitioning on page 15 RAID 1 and RAID 5 configurations in c...

Page 22: ...VD RW Network Interface 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard 16 bit Soundblaster see USB requirement below Mouse 1 Keyboard 1 Serial Port 1 if modem used for remote support Para...

Page 23: ...rtel Contact Recording Master TDM Recorder Manager Database Viewer Custom adapter Unify component if applicable These components can reside on their own server platforms apart from the TDM Recorder if...

Page 24: ...rt of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does not have to be allocated drive letter E F Holds recorded calls 72GBb b The size o...

Page 25: ...artitioning on page 24 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See Server Hard Disk Sizing and Par...

Page 26: ...s Standard 4 0 26 Nortel Contact Recording and Quality Monitoring Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Add...

Page 27: ...g and Partitioning on page 24 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See Server Hard Disk Sizing...

Page 28: ...ation From 241 to 360 channels CPU Dual Xeon 3 4 Ghz RAM 4 GB Hard Disk Space See Server Hard Disk Sizing and Partitioning on page 24 RAID 1 and RAID 5 configurations in conjunction with a dual channe...

Page 29: ...ce 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard 16 bit Soundblaster see USB requirement below Mouse 1 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1...

Page 30: ...th Co Resident Call Record Card Nortel Quality Monitoring with the co resident Call Record Card CRC solution is ideal for those environments that have a mixture of end point types such as IP digital a...

Page 31: ...DD Recommended pair of 72GB HDD D Holds application software Database 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does...

Page 32: ...sk Sizing and Partitioning on page 31 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See Server Hard Disk...

Page 33: ...2007 Server Specifications Server Specification Guide 33 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Additional I...

Page 34: ...equence the channel capacity is reduced If you require channel capacities greater than those detailed below Nortel Contact Recording and Nortel Quality Monitoring must be separated and reside on their...

Page 35: ...air of 72GB hard disk drives D Holds application software Database 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does no...

Page 36: ...Space See Server Hard Disk Sizing and Partitioning on page 35 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitio...

Page 37: ...ion Up to 30 channels at G 729 with 20ms packet interval CPU Dual Xeon 3 4 Ghz RAM 2 GB Hard Disk Space See Server Hard Disk Sizing and Partitioning on page 35 RAID 1 and RAID 5 configurations in conj...

Page 38: ...VD RW Network Interface 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard 16 bit Soundblaster see USB requirement below Mouse 1 Keyboard 1 Serial Port 1 if Modem used for remote support Para...

Page 39: ...hannel capacities are greater than that of a single server hosting both Nortel Contact Recording and Nortel Quality Monitoring If you are using these server specifications to host Nortel Quality Monit...

Page 40: ...Recommended pair of 72GB hard disk drives D Holds application software 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive do...

Page 41: ...ee Server Hard Disk Sizing and Partitioning on page 40 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See...

Page 42: ...guration Up to 60 channels at G 729 with 20ms packet interval CPU Dual Xeon 3 4 Ghz RAM 2 GB Hard Disk Space See Server Hard Disk Sizing and Partitioning on page 40 RAID 1 and RAID 5 configurations in...

Page 43: ...Interface 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard 16 bit Soundblaster see USB requirement below Mouse 1 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB...

Page 44: ...sary for the Database and Viewer to reside on a separate server This specification addresses that requirement There might also be occasions where Archive co resides on the same server platform with th...

Page 45: ...ended pair of 72GB hard disk drives D Holds application software 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does not...

Page 46: ...sk Sizing and Partitioning on page 45 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See Server Hard Disk...

Page 47: ...erver Specifications Server Specification Guide 47 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Additio...

Page 48: ...e This specification addresses all Archive scenarios other than those specifically referred to in Nortel Database Viewer Server and Nortel Database Viewer Archive Server on page 44 Nortel Archive shou...

Page 49: ...air of 36GB hard disks Recommended pair of 72GB hard disk drives D Holds application software 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD dr...

Page 50: ...ng on page 49 Drive letter allocation is not static Hard Disk Type SCSI Hard Disk Speed RPM 15 000 Floppy 1 CD DVD DVD RW Network Interface 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard...

Page 51: ......

Page 52: ...process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process...

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