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January 2007

Troubleshooting your CallPilot system

703t Server Maintenance and Diagnostics

SCSI controller diagnostics

BIOS initialization

Most information about SCSI is displayed as part of the BIOS
initialization screen.

During BIOS initialization, check to make sure that the tape drive is
listed correctly. If the tape drive is not listed correctly:

Ensure that internal cable connections are made properly.

Check that tape drive settings are correct.

Check tape drive termination.

For more information refer to:

“SCSI and IDE drive cabling” on page 146

“Replacing the tape drive” on page 156

Summary of Contents for 703t

Page 1: ...CallPilot Release 4 0 Document Number 555 7101 227 Document Version Standard 1 06 January 2007 703t Server Maintenance and Diagnostics...

Page 2: ...ocess is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or...

Page 3: ...demarks of Novell Inc LOGITECH is a trademark of Logitech Inc MCAFEE and NETSHIELD are trademarks of McAfee Associates Inc MYLEX is a trademark of Mylex Corporation NETSCAPE COMMUNICATOR is a trademar...

Page 4: ...els 1005r 703t and 1002rp Warning Please be aware of the following while installing the equipment x Please use the connecting cables power cord and AC adaptors shipped with the equipment or specified...

Page 5: ...005r 703t 201i and 1002rp VCCI A This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in...

Page 6: ...Standard 1 06 6 CallPilot...

Page 7: ...05 CallPilot 4 0 Standard 1 03 of the 703t Server Maintenance and Diagnostics is issued for general release July 2005 CallPilot 4 0 Standard 1 02 of the 703t Server Maintenance and Diagnostics is issu...

Page 8: ...8 CallPilot Publication history Standard 1 06...

Page 9: ...r 49 To run the ipconfig command from Windows 53 To run the ping command from Windows 55 To run the tracert command from Windows 56 To run the arp command from Windows 58 To run the nbtstat command fr...

Page 10: ...remove the side cover 124 To remove the upper fan holder foam 128 To replace the upper fan holder foam 128 To replace the side cover 129 To remove a front system fan 134 To remove a rear system fan 1...

Page 11: ...ding voice processing boards 189 To replace an MPB96 board 194 Working with DIMMs and the CPU 197 To remove baseboard DIMMs 200 To install baseboard DIMMs 201 To remove the faulty CPU 203 To install a...

Page 12: ...Task List Standard 1 06 12 CallPilot...

Page 13: ...EDs 33 Interpreting POST diagnostics 35 SCSI controller diagnostics 39 RAID controller diagnostics 40 What to do when the server fails to boot into service 41 4 Using Windows online diagnostic tools 4...

Page 14: ...lot system utilities 105 Overview 106 Diagnostics Tool 107 PEP Maintenance utility 109 Session Trace 110 System Monitor 113 8 Replacing basic chassis components 119 Preparing the server for hardware m...

Page 15: ...summary for RAID splitting 187 11 Replacing or adding voice processing boards 189 DSP numbering and location 190 Replacing MPB96 boards 191 12 Working with DIMMs and the CPU 197 Replacing or adding ba...

Page 16: ...Contents Standard 1 06 16 CallPilot...

Page 17: ...cts More specifically the site enables you to download software documentation and product bulletins search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues...

Page 18: ...l Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to h...

Page 19: ...703t Server Maintenance and Diagnostics 19 C h a p t e r 2 About this guide In this chapter Maintenance and diagnostics overview 20...

Page 20: ...you are not able to resolve your problem with the resources described in this guide you can also refer to the following document Troubleshooting Guide 555 7101 501 Note Nortel continually updates the...

Page 21: ...allation and Configuration Task List 555 7101 210 and the 703t Server Hardware Installation Guide 555 7101 226 guide for the following information required tools and equipment recommended safety preca...

Page 22: ...ance Guide 555 7101 202 Desktop Messaging and MyCallPilot Administration Guide 555 7101 503 Meridian Mail to CallPilot Migration Guide 555 7101 801 Application Builder Guide 555 7101 325 Reporter Guid...

Page 23: ...lot system In this chapter Overview 24 Interpreting front panel LEDs 25 Interpreting rear panel LEDs 32 Interpreting internal LEDs 33 Interpreting POST diagnostics 35 SCSI controller diagnostics 39 RA...

Page 24: ...on the 703t server and the methods for troubleshooting startup problems the following topics are covered Hardware LED states starting on page 25 Power On Self Test POST diagnostics on page 35 SCSI con...

Page 25: ...gnostics 25 Interpreting front panel LEDs This section describes LED states visible on the 703t server front panel LED locations Figure 1 shows where the LEDs are located Figure 1 LED locations G10178...

Page 26: ...e IDE CD ROM drive faceplate Network LED states The network LEDs are green and are located as follows LED position Controller name Controller type LAN type Left NIC1 10 100Base T ELAN Right NIC2 10 10...

Page 27: ...wing operating system Event Viewer see Viewing event logs on page 48 CallPilot Event Browser see Event Browser on page 82 You can also view the status of each hard drive in the MegaRAID Client For ins...

Page 28: ...tus LED is the right LED in the row of LEDs below the power button on the 703t server s front panel see Status LEDs in the diagram on page 25 Note If the status LED indicates a problem you can learn m...

Page 29: ...a critical temperature or voltage fault has occurred the CPU is not installed or is not functioning blinking a power fault has occurred a fan is faulty a non critical temperature or voltage fault has...

Page 30: ...ing Tape is loading or unloading Cartridge is ejecting Off Off On Cleaning is required Cartridge tape is not loaded On Off On Cleaning is required Tape is loaded but not moving On Blinking On Cleaning...

Page 31: ...Diagnostics 31 CD ROM drive LED states The CD ROM drive s status LED is located on the drive s front panel Refer to the following table when interpreting the CD ROM drive s status IF the CD ROM drive...

Page 32: ...n LEDs on the MPB96 card bracket Blue LED The blue LED in the back of the 703t system is not used in CallPilot It comes on for only a moment during a server reboot When THEN all three are On the cable...

Page 33: ...ates that the board is working properly and was correctly detected by the system If the LED stays ON after power up the card is faulty and you must replace the board DSP FPGA Done LED This LED comes o...

Page 34: ...ack of the RAID board To check if RAID board is working properly 1 The red LED comes on briefly at power up then goes off This indicates that the card was accessed for detection successfully At the sa...

Page 35: ...dware software or firmware A beep code is a series of separate tones each equal in length Record the beep codes that you hear before calling your Nortel customer support representative Types of beep c...

Page 36: ...igh pitched beeps Recovery complete BIOS recovery succeeded Ready for power down or restart 3 Recovery failed Recovery failed Disk is not bootable or the disk is not inserted Number of beeps Error mes...

Page 37: ...r BIOS checksum error has occurred 10 Shutdown register error Shutdown register read write error has occurred 11 Invalid BIOS General BIOS error has occurred Number of beeps POST code Expansion card c...

Page 38: ...c memory error has occurred 3 0Eh SMBus protocol error has occurred 3 0Fh Generic memory error has occurred 3 DDh CPU microcode cannot be found for processor in slot 0 3 EEh CPU microcode cannot be fo...

Page 39: ...the BIOS initialization screen During BIOS initialization check to make sure that the tape drive is listed correctly If the tape drive is not listed correctly Ensure that internal cable connections ar...

Page 40: ...available through beep warnings and status LEDs when the server is rebooting For more information refer to Hard drive LED states on page 27 RAID controller LED states on page 34 When the 703t server...

Page 41: ...y restarting the server by pressing the power button on the server 3 During the boot sequence view the diagnostic codes on the monitor for failures Note Allow 5 minutes for the boot cycle to complete...

Page 42: ...ns turning 1 Ensure that the monitor is turned on 2 If the problem continues ensure that the internal power supply to the boards is connected correctly When the 703t server does not boot and the syste...

Page 43: ...3t server will show a blinking or steady amber To check why server does not boot and makes beeps 1 Make a note of the number of beeps and any error messages or POST codes 2 Refer to Table 3 Bootblock...

Page 44: ...703t server boots to the operating system but does not boot to CallPilot If the 703t server does not boot to CallPilot it may be due to the failure of a multimedia board To check if multimedia board h...

Page 45: ...Server Maintenance and Diagnostics 45 C h a p t e r 4 Using Windows online diagnostic tools In this chapter Overview 46 Viewing event logs 48 Using TCP IP diagnostic tools 52 Using the chkdsk utility...

Page 46: ...llPilot diagnostic tools that are available in CallPilot Manager Operating system Event Viewer The operating system Event Viewer provides event logs to help you diagnose and debug system problems TCP...

Page 47: ...verify network connectivity They help you to thoroughly test the network interface and isolate any configuration problems Network connectivity is essential to CallPilot operation chkdsk utility The c...

Page 48: ...Event Viewer on the 703t server CallPilot Event Browser or Alarm Monitor in CallPilot Manager Note The Event Browser and Alarm Monitor include online Help for events which may help you to resolve the...

Page 49: ...ine diagnostic tools 703t Server Maintenance and Diagnostics 49 To use the operating system Event Viewer 1 Click Start Programs Administrative Tools Event Viewer Result The Event Viewer window appears...

Page 50: ...ostic tools Standard 1 06 50 CallPilot 2 To view a log click the name of the log in the left frame of the window Figure 3 Application Log Figure 4 System log Note The Security log available only to ad...

Page 51: ...ndicates minor errors and indicates information 4 To determine the cause of the error select and then double click the error Result A description of the error appears in an Event detail dialog box Use...

Page 52: ...r ipconfig ping tracert arp nbtstat netstat These utilities help you to verify network connectivity test the network interface and isolate configuration problems The ipconfig command The ipconfig comm...

Page 53: ...mand Prompt Result The Command Prompt window appears 2 At the Command prompt type ipconfig with appropriate parameters Example ipconfig all 3 Press Enter Result The system runs the ipconfig utility 4...

Page 54: ...stination list Table 5 Ping command parameters Parameter Description t Pings the specified host until interrupted a Resolves addresses to host names n count Specifies the number of echo requests to se...

Page 55: ...w tracert works The tracert utility follows several steps to complete its task Tracert sends Internet Control Message Protocol ICMP echo packets with varying Time To Live TTL values to the destination...

Page 56: ...e following command tracert d h maximum_hops j host_list w timeout target_name Example tracert 200 286 0 32 3 Press Enter Result The system runs the tracert utility 4 Type Exit to exit the Command Pro...

Page 57: ...ed the IP and physical addresses for only the specified computer appear If more than one network interface uses arp entries for each arp table appear g Same as a inet_addr Specifies an Internet addres...

Page 58: ...at command The nbtstat command displays protocol statistics and current TCP IP connections using NBT Nbtstat command syntax The nbtstat command uses the following syntax nbtstat a remotename A IP addr...

Page 59: ...etBIOS name cache r Lists name resolution statistics for Windows networking name resolution On a Windows computer configured to use WINS this option returns the number of names resolved and registered...

Page 60: ...mpt window appears 2 At the Command prompt type netstat with the required parameters 3 Press Enter Parameter Description a Displays all connections and listening ports e Displays Ethernet statistics T...

Page 61: ...nuary 2007 Using Windows online diagnostic tools 703t Server Maintenance and Diagnostics 61 Result The system runs the netstat utility 4 Type Exit to exit the Command Prompt window and return to Windo...

Page 62: ...lot can still be affected by problems at the CallPilot file system level Note A version of this utility called autocheck automatically runs during Windows startup Output from this utility appears on t...

Page 63: ...sk utility from Windows 1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At the Command prompt type chkdsk drive letter for example chkdsk c 3 Press Enter R...

Page 64: ...Using Windows online diagnostic tools Standard 1 06 64 CallPilot...

Page 65: ...d Diagnostics 65 C h a p t e r 5 Using serial port diagnostic tools In this chapter Overview 66 Shutting down services 67 Conducting TSTSERIO tests 69 Conducting TSTSERIO tests with the loopback plug...

Page 66: ...rial ports when remote access does not work This chapter describes how to run serial port diagnostics on the CallPilot server using the TSTSERIO command Direct the TSTSERIO command to serial ports on...

Page 67: ...r COM 1 testing Routing and Remote Access Services to stop for COM 2 testing CallPilot SLEE Service CallPilot MWI Service CallPilot Access Protocol Emulator CallPilot Blue Call Router CallPilot Call C...

Page 68: ...rt Programs Accessories Command Prompt Result The Command Prompt window appears 2 At the Command prompt type net stop service_name and then press Enter Note The quotation marks are required as in the...

Page 69: ...Shutting down services on page 67 TSTSERIO command syntax The syntax for the TSTSERIO command is as follows TSTSERIO P comport S subtstname L loops CAUTION Risk of communications loss By stopping the...

Page 70: ...iption of the available subtests L loops Optional Specifies the number of times up to a maximum of 65 535 to execute the requested test The default number of tests is 1 A value of 0 infinitely loops u...

Page 71: ...ress Enter to exit the Command Prompt window TSTSERIO external loopback plug subtests The following external loopback subtests are available for the TSTSERIO command For each of these tests an externa...

Page 72: ...1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At the Command prompt type tstserio with the required parameters and then press Enter For example type TST...

Page 73: ...ts edata emsr and eint subtests 9 pin connector plug The standard serial loopback connector is a female 9 pin D sub connector This connector has the following pins wired together CTS pin 8 wired to pi...

Page 74: ...testing CallPilot SLEE Service CallPilot MWI Service CallPilot Access Protocol Emulator CallPilot Blue Call Router CallPilot Call Channel Router CallPilot Time Service Routing and Remote Access Net S...

Page 75: ...s 703t Server Maintenance and Diagnostics 75 2 At the Command prompt type net start service_name and then press Enter Note The quotation marks are required as in the example above 3 Type Exit and then...

Page 76: ...Using serial port diagnostic tools Standard 1 06 76 CallPilot...

Page 77: ...ng fault management 78 Alarm Monitor 80 Event Browser 82 Channel and Multimedia Monitors 84 The Maintenance page 85 Viewing component states 89 Starting and stopping components 92 Running integrated d...

Page 78: ...PB switching to disabled status All events are reported to the fault management server a subsystem within the CallPilot server The fault management server enables the server to listen and respond to i...

Page 79: ...n alarm is raised All hardware faults produce an alarm or series of alarms depending on the problem in the Alarm Monitor Other indications of a hardware problem include the following user complaints c...

Page 80: ...criteria defined in the Event Browser The first time an event occurs it generates an alarm that appears in the Alarm Monitor If the same event continues to occur a new alarm is not generated Instead t...

Page 81: ...ent appears in a new web browser window 4 Review the description and recovery action 5 Repeat steps 3 and 4 for a more alarms if necessary 6 If the solution to the problem is not apparent obtain the r...

Page 82: ...ach event identifies the time the event occurred the object that generated the event and the cause of the event Events are classified as Information Minor Major or Critical By default the Event Browse...

Page 83: ...red near the time the alarm was raised Result A description of the event appears in a new web browser window 4 View the description and recovery action 5 Repeat steps 3 and 4 for more events if necess...

Page 84: ...calls They are the voice fax and speech recognition channels Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance Nortel recommends...

Page 85: ...tenance page identifies the server platform and switch connectivity type It also provides a tree that when expanded lists the physical and logical hardware components down the left side of the screen...

Page 86: ...shows details about a Channel Table 11 Maintenance page section details Section Description General This section shows general technical information about the selected component This typically includ...

Page 87: ...ut working with component states see the following sections Viewing component states on page 89 Starting and stopping components on page 92 Diagnostics Use the Diagnostics section to run one or more d...

Page 88: ...enance activities Note The MGate card and DS30X cable are replaceable If you are having problems with the DS30X link determine if either one or both of those items are causing the problem and need to...

Page 89: ...cription Active The component is working and currently involved in processing a call Disabled The diagnostic failed Idle The component is working but not currently involved in processing a call In Tes...

Page 90: ...3 Click the plus sign beside the CallPilot server to expand the component tree Off Duty The component has been stopped Remote Off Duty The component has been taken out of service at the switch Shutti...

Page 91: ...cking the plus sign until the component with which you want to work is visible 5 Click the hardware component with which you want to work Result The Maintenance screen refreshes to show details about...

Page 92: ...o bring an out of service component back into service you must start it Start and stop components from the Maintenance section on the Maintenance screen ATTENTION Nortel recommends that if possible yo...

Page 93: ...hed processing an active call Courtesy stop is preferred to a regular Stop If the component is processing a call the call is not dropped the component remains active until the call is finished If the...

Page 94: ...nager and login 2 In CallPilot Manager click Maintenance Maintenance Admin Result The Maintenance screen appears 3 Click the plus sign beside the CallPilot server to expand the component tree Componen...

Page 95: ...s for the call to be completed before disabling the component ATTENTION If you are courtesy stopping all components that is you are taking the entire system down ensure that you inform all administrat...

Page 96: ...and cross talk hearing another conversation Before you begin Diagnostic tests available for each component The diagnostic tests that are available for each component are listed in the Diagnostic sect...

Page 97: ...e Alarm Monitor to determine the reason and the appropriate action to take If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem you may need to replace or service a c...

Page 98: ...Maintenance section and ensure that the component is out of service Note For instructions on taking the component out of service see To start or stop a component on page 94 7 Scroll down to the Diagn...

Page 99: ...3 Click the plus sign beside the CallPilot server to expand the component tree 4 Continue clicking the plus sign until the component with which you want to work is visible 5 Click the hardware compone...

Page 100: ...to monitor hardware Standard 1 06 100 CallPilot Result The results appear in the Diagnostic Results box with the following information diagnostic title diagnostic result pass or fail the date and time...

Page 101: ...channels The multimedia channels are the DSP ports that process the calls They are the voice fax and speech recognition channels To view or work with multimedia channel states 1 Run CallPilot Manager...

Page 102: ...on duty status according to the action you chose If the buttons are not available wait a few seconds for the screen to refresh The Courtesy Stop and Stop buttons are available only when a component i...

Page 103: ...ections between the server and the switch that carry the call signals to CallPilot To view or work with call channel states 1 Run CallPilot Manager and log in 2 In CallPilot Manager click Maintenance...

Page 104: ...se If the buttons are not available wait a few seconds for the screen to refresh The Courtesy Stop and Stop buttons are available only when a component is in one of the following states Idle Active Re...

Page 105: ...Server Maintenance and Diagnostics 105 C h a p t e r 7 Using CallPilot system utilities In this chapter Overview 106 Diagnostics Tool 107 PEP Maintenance utility 109 Session Trace 110 System Monitor...

Page 106: ...d on or off PEP Maintenance Displays a list of installed PEPs and enables PEP uninstall Session Trace Provides detailed information about the activity in a user s mailbox and the state of the message...

Page 107: ...isable startup diagnostics you can save time during system maintenance operations where restarts or Call Processing services restarts are required There are three recommended steps 1 Use the Diagnosti...

Page 108: ...window select Configuration Maintenance Startup Diag Disable ATTENTION Nortel recommends that you leave the startup diagnostics turned on When you disable CallPilot startup diagnostics you prevent Cal...

Page 109: ...ation Task List 555 7101 210 To access the PEP Maintenance utility From the Windows desktop click Start Programs CallPilot System Utilities PEP Maintenance Utility Result The DMI Viewer window appears...

Page 110: ...of a session messages and personal distribution lists restored into a mailbox the last change to the MWI turned on or off or untouched This session information allows an administrator or technician t...

Page 111: ...session you want to view To display a list of all users for the selected Session Type leave the search criteria boxes blank 3 Click Search to initiate the search a If you did not enter any user inform...

Page 112: ...tem utilities Standard 1 06 112 CallPilot Result The Session Type information appears at the bottom of the window The following example shows Call Answering session type information Figure 10 Call Ans...

Page 113: ...ystem Monitor On the Windows desktop click Start Programs CallPilot System Utilities System Monitor Tab Description Channel Monitor Shows the status of all CallPilot services multimedia channels and c...

Page 114: ...those tabs Channel Monitor tab Figure 11 Channel Monitor tab CallPilot services The Service Name pane shows the status of services from a CallPilot perspective The status shown in the Windows Service...

Page 115: ...l services that are needed for basic CallPilot call answering are listed in the following table For your reference the equivalent names as they appear in the Windows Control Panel are also listed Call...

Page 116: ...Ps are embedded on each MPB96 board DS30X links In the DS30X link pane each DS30 row represents a separate DS30X link also referred to as a DS30 link Each box in the row represents one DS30X channel T...

Page 117: ...y CallPilot server model The numbered items provide information about the features purchased Information about the underlying operating system including the server IP addresses is provided in the top...

Page 118: ...Using CallPilot system utilities Standard 1 06 118 CallPilot Figure 13 Legend Help tab...

Page 119: ...this chapter Preparing the server for hardware maintenance 120 Removing the side cover 124 Removing and replacing the upper fan holder foam 127 Replacing the side cover 129 Cooling fans description 13...

Page 120: ...onnected to the CallPilot server 2 Power off the server and disconnect the power cord For more information see Preparing the server for hardware maintenance on page 120 CAUTION Risk of electrical dama...

Page 121: ...on the server s back panel CAUTION Risk of equipment damage Place the server on its side to prevent the server from accidentally falling over This position provides greater stability If you attempt to...

Page 122: ...Remove chassis feet on page 123 G101760 Power connector USB connectors future use PS 2 keyboard connector PS 2 mouse connector Serial port COM1 Parallel port Monitor connector 10 100 1000Base T CLAN E...

Page 123: ...erver Maintenance and Diagnostics 123 Figure 15 Remove chassis feet 4 Place the server on it s side 5 Remove the feet as shown in the above diagram 6 Continue with Removing the side cover on page 124...

Page 124: ...eft side of the server when the server front panel is facing you To remove the side cover Figure 16 on page 125 shows how to remove the side cover See the following instructions for removal WARNING Ri...

Page 125: ...thumbscrews are not removable If a removable screw is present remove it This screw secures the cover to the server during shipping 2 Place your fingertips in the depression on the side cover and then...

Page 126: ...Replacing basic chassis components Standard 1 06 126 CallPilot 3 Use both hands to lift the cover away from the chassis 4 Set the cover aside...

Page 127: ...r of the server contains two layers of fan holder foam which secure and stabilize the cooling fans and add in boards The fan holder foam also maintains the space that is required between the boards fo...

Page 128: ...he underside of the foam with the fans and add in boards Use your fingers on the underside of the upper fan holder foam to determine correct placement of the fans The fans must sit straight inside the...

Page 129: ...against the chassis 2 Slide the cover toward the front of the server until it locks into place 3 Tighten the two thumbscrews on the back of the server 4 If you removed the chassis feet reinstall them...

Page 130: ...Replacing basic chassis components Standard 1 06 130 CallPilot Figure 18 Server side cover G101762 Top and bottom tabs on cover Top and bottom slots in chassis 1 2 3...

Page 131: ...the lower media drive bays and provide cooling to the add in boards The third fan provides cooling for the system s processor See Front system fans on page 132 Two fans are located at the back of the...

Page 132: ...Replacing basic chassis components Standard 1 06 132 CallPilot Figure 19 Front system fans G101781 Processor fan Fan holder foam Media drive fans...

Page 133: ...ance and Diagnostics 133 Figure 20 Rear system fans Fan labels The following conditions indicate when fans are installed correctly The printed label of the fan faces the back of the server The arrows...

Page 134: ...or front system fan replacement as follows a Shut down the server and then disconnect the power and peripheral device cables b Place the server on its side c Remove the side cover d Remove the upper f...

Page 135: ...oice processing boards 3 Remove any add in boards that block your access to the fan connectors on the motherboard Note As you remove each board label it with its slot number so that you can reinstall...

Page 136: ...m 7 Connect the fan s power cable as follows ATTENTION To ensure proper cooling operation ensure that the printed label of the fan is facing the back of the server and the arrows embossed on the fan c...

Page 137: ...ects to the connector labeled sysfan5 The fan closest to the bottom of the server connects to the connector that is labeled sysfan3 8 Reinstall the add in boards 9 Reconnect any cables you disconnecte...

Page 138: ...em fan replacement as follows a Shut down the server and then disconnect the power and peripheral device cables b Place the server on its side c Remove the side cover For instructions see Preparing th...

Page 139: ...aintenance and Diagnostics 139 3 Angle the fan towards the interior of the server and then lift it away from its slot 4 Disconnect the power cable of the fan connector from the server s motherboard Fi...

Page 140: ...e connector labeled sysfan1 The fan closest to the bottom of the server connects to the connector that is labeled sysfan2 8 Wrap excess cable length with a twist tie or cable wrap and ensure that it i...

Page 141: ...and then disconnect the power and peripheral device cables b Place the server on its side c Remove the side cover d Remove the upper fan holder foam For instructions see Preparing the server for hard...

Page 142: ...om the posts that hold it in place Tip You may need to lift the bottom fan holder foam slightly to create more space 4 Lift the fan up and out of the server Figure 23 install processor fan 5 Use both...

Page 143: ...en the heat sink housing and the capacitors 8 Ensure that any cables located near the fan are kept well away from the fan 9 Reseat the bottom fan holder foam 10 Replace the upper fan holder foam For i...

Page 144: ...Replacing basic chassis components Standard 1 06 144 CallPilot...

Page 145: ...agnostics 145 C h a p t e r 9 Replacing media drives In this chapter SCSI and IDE drive cabling 146 Replacing a faulty hard drive 147 Replacing the tape drive 156 Replacing the CD ROM drive 161 Replac...

Page 146: ...ng for an IDE CD ROM drive Use the information in this section to assist you with the procedures for replacing a faulty hard drive tape drive or CD ROM drive Figure 24 SCSI and IDE drive cabling G1017...

Page 147: ...the faulty drive as described in To remove a hard drive from the server on page 151 4 Install the new hard drive in the drive carrier as described in Pull the drive carrier out of the chassis and then...

Page 148: ...the RAID card Hard drive configuration Ensure that the hard drives are configured as follows for instructions refer to the original equipment manufacturer documentation termination Set the hard drive...

Page 149: ...ter in case you remove the drive and do not reinstall one in the same bay Location of hard drives in internal drive bays from the top down RAID channel SCSI ID Hard drive label in the RAID software Dr...

Page 150: ...Replacing media drives Standard 1 06 150 CallPilot Figure 25 Hard drive installation overview G101771...

Page 151: ...ve s carrier to the front of the chassis 4 Pull the drive out slightly about 1 cm 0 5 in Pulling the drive out creates more space between the front system fans and the drives inside the server so that...

Page 152: ...r equipment log 10 Set the hard drive settings as described in Hard drive configuration on page 148 For instructions on changing the hard drive s settings refer to the drive manufacturer s documentati...

Page 153: ...t connector at the hard drive end of the cable b Connect the second connector on the cable to the hard drive Place one hand on the front of the hard drive to hold it in place while you connect the cab...

Page 154: ...cannot connect it upside down 5 At the front of the server slide the drive into the bay until it clicks into place 6 Secure the drive carrier to the front of the server with the screws you removed ear...

Page 155: ...structions on replacing the upper fan holder foam see To replace the upper fan holder foam on page 128 9 Reinstall the server side cover 10 Reconnect the peripheral device and power cables 11 Power up...

Page 156: ...and do not reinstall one in the same bay Tape drive configuration Note Some settings may already be properly configured If it is not clear from the drive manufacturer s documentation how to set jumpe...

Page 157: ...07 Replacing media drives 703t Server Maintenance and Diagnostics 157 parity checking enabled termination power TPWR enabled all other settings factory default Figure 26 Tape drive installation overvi...

Page 158: ...drive 3 Open the front panel on the server 4 Remove and save the two screws that secure the tape drive to the front of the chassis 5 Pull the tape drive out of the chassis and then place it on an ant...

Page 159: ...umentation 4 Attach the slide rails to the replacement tape drive with the screws you removed earlier 5 Slide the tape drive into the tape drive bay 6 Secure the tape drive to the front of the server...

Page 160: ...he upper fan holder foam For instructions on replacing the upper fan holder foam see To replace the upper fan holder foam on page 128 10 Replace the side cover 11 Reconnect the peripheral device and p...

Page 161: ...ing the CD ROM drive The CD ROM drive is preinstalled at the factory However if it becomes faulty follow the procedure in this section to replace it Figure 27 CD ROM drive installation overview CAUTIO...

Page 162: ...es 3 Open the front panel on the server 4 Remove and save the two screws that secure the CD ROM drive to the front of the chassis 5 Pull the drive out of the chassis and then place it on an antistatic...

Page 163: ...jumper settings 4 Install the slide rails on the new drive Ensure that the first set of holes on the bracket are aligned with the screw holes closest to the front of the CD ROM drive 5 Slide the new...

Page 164: ...nstalled 8 Replace the upper fan holder foam For instructions on replacing the upper fan holder foam see To replace the upper fan holder foam on page 128 9 Replace the side cover 10 Reconnect the peri...

Page 165: ...isk drive The floppy disk drive is preinstalled at the factory However if it becomes faulty follow the procedure in this section to replace it Figure 28 Floppy disk drive installation overview Risk of...

Page 166: ...the disk drive ATTENTION Nortel recommends that you use a magnetic screwdriver in this procedure A nonmagnetic screwdriver can result in screws being lost between the chassis and plastic bezel CAUTIO...

Page 167: ...ssembly from the chassis 7 Remove the four screws that hold the bracket to the drive and set them and the bracket aside 8 Place the drive in an antistatic protective wrapper 9 Continue with To install...

Page 168: ...screws firmly 5 Install the drive carrier inside the server Slide the assembly toward the front of the system and engage it with the bracket tabs on the side of the drive bay Note The bottom of the d...

Page 169: ...py disk drive to the drive Result The floppy disk drive is installed 9 Replace the upper fan holder foam For instructions on replacing the upper fan holder foam see To replace the upper fan holder foa...

Page 170: ...Replacing media drives Standard 1 06 170 CallPilot...

Page 171: ...rations In this chapter RAID overview 172 Verifying the RAID firmware 173 Configuring RAID using LSI Elite 1600 controller and Ctrl M 176 Verifying consistency on the drives 180 RAID splitting 181 Tas...

Page 172: ...as the backup copy of the other disk drive If one disk drive fails the other continues to run RAID configuring and splitting Working with RAID involves the following Verifying the RAID firmware versi...

Page 173: ...may appear frozen Do not reset 2 Select Objects menu Adapter Other Adapter Information Or a Launch the MegaRAID client using Start Programs Power Console Plus Launch Client b From the MegaRAID Power...

Page 174: ...m of the screen Entering boot selection menu The system continues with the SCSI and RAID startup diagnostics and when done a menu appears 4 Choose ATAPI CD ROM and press Enter Result The Startup menu...

Page 175: ...to the remaining prompts to proceed with the update Result The update proceeds When it is finished you are informed that the update completed successfully and you are asked to restart the server 9 Rem...

Page 176: ...during system bootup Note The Ctrl M utility can take up to 1 minute to launch with 111U firmware The system may appear frozen Do not reset 2 From the Management menu select Objects and press Enter CA...

Page 177: ...Disk every 6 secs Cache Flush Timings Every 4 seconds Rebuild Rate 30 Alarm Control Enabled Other Adapter Options Emulation Mass Storage Auto Rebuild Disabled Initiator ID 7 Cluster Mode Disabled Mul...

Page 178: ...stops 14 Press F10 to configure the logical drive 15 Press the space bar to select Configuration Array Result Span 1 appears in the box opened for the A01 logical drive 16 Press F10 to configure the...

Page 179: ...21 Press F2 to select the logical drive 22 Press F10 and consecutively select YES to initialize the drive pack 23 When the initialization is complete press any key to return to the Management menu 24...

Page 180: ...ole Plus Server Selection window appears 2 Ensure that Access Mode Full Access is selected and click OK Result The MegaRAID Power Console Plus window appears displaying the Logical View of the Physica...

Page 181: ...N The most important thing to verify is that the RAID channel 1 is connected to the first hard drive top as facing the machine and channel 2 is connected to the second drive bottom Do that by either o...

Page 182: ...Fail Drive from the pop up menu Result A message appears advising that marking the Online drive Failed results in changes 5 Ignore the warning and click OK The drive status will change to FAILED and...

Page 183: ...nd the drive marked FAILED is the backup drive and will no longer be written to A release upgrade or PEP installation can now be completed without impact to the backup drive Figure 30 MegaRAID Power C...

Page 184: ...ick OK Result The MegaRAID Power Console Plus window appears 2 In the Physical Devices section right click the Channel 2 hard disk drive that was marked FAILED Example Channel 2 0 A1 2 Failed 3 From t...

Page 185: ...p drive and marked Failed and make it ONLINE Ignore the warning message Result At this point the drive on the Channel 2 is ONLINE and the one on Channel 1 is marked FAILED 6 Exit the utility and press...

Page 186: ...ithm GigaByte Way Cc Restoration Enabled 3 Select Objects Channel then ensure that the following values are set as follows Termination State Enabled SCSI Transfer Rate 160M 4 In the Configure menu sel...

Page 187: ...vice and will boot to Windows Perform the software upgrade RAID synchronizing for upgrade successful WITHOUT shutting down the server in the Physical Devices section of the MegaRAID console right clic...

Page 188: ...RAID operations Standard 1 06 188 CallPilot...

Page 189: ...703t Server Maintenance and Diagnostics 189 C h a p t e r 1 1 Replacing or adding voice processing boards In this chapter DSP numbering and location 190 Replacing MPB96 boards 191...

Page 190: ...lPilot maintenance programs such as the Maintenance page in CallPilot Manager Each DSP supports up to eight multimedia channels DSP numbering on MPB96 boards The MPB96 board has 12 embedded DSPs If an...

Page 191: ...needs to be updated and the board must be sent back to the factory Requirements MPB96 board NTRH40AA DS30X cable NTRH2014 Figure 32 on page 192 shows the DS30X cable for the MPB96 board CAUTION Risk...

Page 192: ...ing boards Standard 1 06 192 CallPilot Figure 32 DS30X cable for MPB96 board Note The ferrites on this cable control EMC emission levels Do not remove them G101786 Ferrites Connectors for the MGate ca...

Page 193: ...nd Diagnostics 193 Figure 33 MPB96 board installation Note For Meridian 1 and Succession 1000 systems the MPB96 board is installed in slot 4 G101777b Note When replacing the upper fan holder foam ensu...

Page 194: ...page 120 2 Remove the faulty MPB96 board from its slot and save the retaining screw 3 Unpack the replacement MPB96 board 4 Hold the MPB96 board by its top edge or upper corners and then align it with...

Page 195: ...its peripherals Before the CallPilot server installation a qualified electrician must implement the single point ground reference requirement between the power outlets of the CallPilot server and the...

Page 196: ...Replacing or adding voice processing boards Standard 1 06 196 CallPilot...

Page 197: ...703t Server Maintenance and Diagnostics 197 C h a p t e r 1 2 Working with DIMMs and the CPU In this chapter Replacing or adding baseboard DIMMs 198 Replacing the CPU 202...

Page 198: ...e server ships with two DIMMs that provide a total of 512 Mbytes of memory DIMMs must be installed in pairs and can be expanded to 8 Gbytes of memory DIMM sizes and compatibility Contact your Nortel s...

Page 199: ...al and installation When installing DIMMs ensure that the slots are populated in order starting with the slot closest to the power connector DIMM 1A This is the slot closest to the power connector DIM...

Page 200: ...only by its edges be careful not to touch its components or gold edge connectors Carefully lift it away from the socket and store it in an antistatic package 4 Repeat to remove other DIMMs as necessar...

Page 201: ...he socket Result The plastic ejector levers close automatically indicating correct installation CAUTION Risk of equipment damage and data corruption Use only Nortel supplied DIMMs A mixture of dissimi...

Page 202: ...assembly package contains the following 2 0 GHz AT 400 MHz FSB microprocessor with 512 kbytes of L2 cache memory Note A higher frequency microprocessor may be provided if the above mentioned frequenc...

Page 203: ...side c Remove the side cover d Remove the upper fan holder foam For instructions see Preparing the server for hardware maintenance on page 120 2 Disconnect the processor fan cable and then remove the...

Page 204: ...edge of one side of the heat sink housing and pry the bottom tabs away from the heat sink b Repeat step a for the other side c Lift the housing away from the heat sink CAUTION Risk of equipment damag...

Page 205: ...January 2007 Working with DIMMs and the CPU 703t Server Maintenance and Diagnostics 205 Figure 35 CPU housing G101789 A B...

Page 206: ...36 Heat sink attached to motherboard 5 Remove the heat sink CAUTION Risk of equipment damage Ensure that you do not bend the wings of the heat sink while removing the clips as this will cause damage t...

Page 207: ...oprocessor from heat sink a Lift the lever that secures the microprocessor to the motherboard While applying gentle downward pressure push the lever away from you towards the top of the server and the...

Page 208: ...e new microprocessor and heat sink as shown in Figure 38 on page 209 See also the description that follows on page 210 CAUTION Risk of electrical damage Wear an antistatic ESD wrist strap during the e...

Page 209: ...January 2007 Working with DIMMs and the CPU 703t Server Maintenance and Diagnostics 209 Figure 38 Install new CPU A G101779 B C F D E...

Page 210: ...socket d Lower and secure the lever e Apply all of the thermal grease in the syringe that was provided in the CPU assembly package to the metal square on the microprocessor f Place the heat sink on t...

Page 211: ...ostics 211 Figure 39 Install heat sink clips a Align the side tabs on the clip over the heat sink guide b Align the center hole on the clip over the tab on the heat sink guide c Slide the clip forward...

Page 212: ...hands apply even downward pressure on the ends of the clip until it snaps into place over the end tabs on the heat sink guides 4 Use both hands to install the heat sink housing assembly as shown in F...

Page 213: ...January 2007 Working with DIMMs and the CPU 703t Server Maintenance and Diagnostics 213 Figure 40 Install heat sink housing G101788...

Page 214: ...edge of the heat sink s platform d Apply pressure to the top of the housing and work with the bottom tabs until the housing snaps into place When all four tabs are secured the housing will not move 5...

Page 215: ...ntenance and Diagnostics 215 C h a p t e r 1 3 Working with the CallPilot server BIOS In this chapter Overview 216 BIOS settings 217 Updating and configuring the BIOS 223 Recovering from corrupted CMO...

Page 216: ...e The following are tested and supported releases of BIOS and firmware for the server Intel BIOS release P16 Build 75 firmware BMC 1 18 FRU SDR 5 5i If these releases are not being used on the 703t se...

Page 217: ...see page 221 Boot see page 222 See To configure the BIOS on page 224 for instructions on how to verify that the 703t server settings are set to the values given in the following sections Main Table 1...

Page 218: ...tings Processor POST speed setting 2 GHz shown in grey Processor Retest Disabled Processor Hyperthreading Enabled Processor 1 CPU ID F24 shown in grey Processor 1 CPU L2 Cache size 512k ECC shown in g...

Page 219: ...nge CMOS values USB Enabled NIC1 Enabled NIC2 Enabled Video Enabled SCSI Enabled Option ROM Enabled where applicable PCI slots ROM Enabled Integrated Peripheral Configuration COM1 3f8 IRQ4 COM2 2f8 IR...

Page 220: ...g Disabled Wake on LAN Disabled Wake on PME Disabled Wake on RTC alarm Disabled Boot Time Diag Screen Enabled Reset Config Data No Num Lock On Sleep Button Disabled Options Settings Use Password Is No...

Page 221: ...edirection Disabled Baud Rate 19 2K Flow Control CTS RTS Terminal Type VT100 Event Log Configuration Clear All Events logs No Event Logging Enabled Critical Event Logging Enabled Fault Resilient Booti...

Page 222: ...ngs Boot Monitoring Disabled Boot Monitoring Policy Retry 3 times Options Settings BOOT Device Priority Removable Devices Hard Drive ATAPI CDROM IBA 4 1 04 Slot 0118 IBA GE Slot 0120 V1109 Disabled Ha...

Page 223: ...Configuration Task List 555 7101 210 Result The server boots from the floppy disk and the BIOS update begins automatically 3 When prompted press 1 and then press Enter 4 When the BIOS update is finis...

Page 224: ...up diagnostics still appear on the screen press F2 to display the Main menu screen 2 Press BIOS Default F9 to load the default BIOS settings Result You are prompted to confirm the settings 3 Choose Ye...

Page 225: ...ompleted from the CD ROM drive To achieve this during the startup process press Esc to display the boot menu and then choose ATAPI CD ROM to start the server temporarily from the CD ROM Note The hard...

Page 226: ...low the procedure in To recover from a corrupted BIOS on page 227 To recover from a corrupted CMOS 1 Power down the server 2 Remove the server cover and access the motherboard 3 Move the CMOS Clear ju...

Page 227: ...efault for normal BIOS 5 Power up the server Result The server boots from the floppy disk and the BIOS update begins automatically A single high pitched beep tone announces the start of the recovery p...

Page 228: ...Power up the server 12 Verify that the BIOS version was updated Figure 41 Jumper locations and settings G101769 CMOS Clear Under BMC Control J1H1 J1H2 Password Protect Force Erase Clear Recovery Writ...

Page 229: ...703t Server Maintenance and Diagnostics 229 A p p e n d i x A 703t description reference In this appendix Server features 230 Slot assignments 237 IRQ mapping table 239...

Page 230: ...feet 440 mm 17 5 in Width chassis only 215 mm 8 6 in with chassis feet 320 mm 12 7 in Depth distance from front to back 650 mm 26 in Clearance front 250 mm 10 in rear 125 mm 5 in side 75 mm 3 in Note...

Page 231: ...ble 22 on page 232 describes the parts identified in Figure 42 G101759 CD ROM drive CD drawer eject button Tape drive Network LEDs Sleep mode button not used Power button Status LEDs USB connector fut...

Page 232: ...ht 10 100 1000Base T controller LED NIC2 1 GB CLAN for Customer LAN connection Sleep mode button Not used Power button Turns the server s power on or off Status LEDs Indicate when the server is powere...

Page 233: ...ens the CD ROM drawer Push the button again to close the drawer Backup tape drive Allows backup of hard drive data Hard drive 1 10 000 rpm hard drive Hard drive 2 10 000 rpm hard drive Drive bay Vacan...

Page 234: ...ion see Slot assignments on page 237 G101760 Power connector USB connectors future use PS 2 keyboard connector PS 2 mouse connector Serial port COM1 Parallel port Monitor connector 10 100 1000Base T C...

Page 235: ...0Base T CLAN network connector for Customer LAN connection NIC2 1 GB Note For more information refer to the description of LAN connectivity in 703t Server Hardware Installation 555 7101 226 Not applic...

Page 236: ...F per hour Non operating storage temperature 40 C to 70 C 40 F to 158 F Non operating humidity 95 non condensing at 30 C 86 F Altitude 1829 m 6000 ft Electrostatic discharge 15 kV or more Acoustic noi...

Page 237: ...tive to other boards the order in which boards are installed for example board 1 2 3 and so on how the boards are represented in CallPilot Manager applications that is on the Maintenance Administratio...

Page 238: ...25 Slot definition and numbering Slot number CallPilot assigned board labela a In CallPilot Manager applications the CallPilot assigned board label may appear This label corresponds to the slot numbe...

Page 239: ...PIC level Slot or device INTR INT0 Processor interrupt IRQ0 INT2 Timer from PIIX4 IRQ1 INT1 PS 2 keyboard controller IRQ2 Not applicable Internal reserved Note IRQ2 is actually shared with IRQ9 as a c...

Page 240: ...703t description reference Standard 1 06 240 CallPilot IRQ12 INT12 PS 2 mouse IRQ13 INT13 Internal reserved IRQ14 INT14 IDE controller IRQ15 INT15 Available Interrupt I O APIC level Slot or device...

Page 241: ...ng overview 216 vintage 216 board labels CallPilot Manager 238 C cabling RAID system with CD ROM and tape drive 146 call channels disabling 84 working with 103 104 CallPilot utilities Diagnostics Tool...

Page 242: ...ies 79 diagnostics that can be run 96 diagnostics eligible 96 list 86 replacing 21 states Alert icons 90 description 89 90 viewing 90 configuring BIOS 224 cooling fan removing 131 replacing 134 138 14...

Page 243: ...ification 78 event processing 78 firmware vintage 216 Firmware revision verifying 173 flashing the 174 front panel description 231 233 G General section Maintenance screen 86 H hard drive bays 233 har...

Page 244: ...running from Windows 59 syntax 58 Net Start command 74 Net Stop command 68 netstat command 60 parameters and descriptions 60 running from Windows 60 syntax 60 network LED 26 P parts obtaining replacem...

Page 245: ...lacing 134 138 141 front panel description 231 233 hard drive bays 233 IRQ assignments 239 LEDs 232 mapping 224 mapping PCI IRQs to I O APIC 224 PCI slots 235 slot assignments 238 slot locations 234 s...

Page 246: ...d descriptions 56 running from Windows 56 syntax 56 trademarks 2 TSTSERIO command 69 U upgrading BIOS overview 216 utilities chkdsk 62 Diagnostics Tool 106 PEP Maintenance 106 109 Session Trace 106 11...

Page 247: ......

Page 248: ...ommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products...

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