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4-1

Nortel Networks 5399 Access Switch Hardware Installation Guide

Chapter 4

Troubleshooting Procedures

T

his chapter describes front panel alarms and LED indicators,

power-up and booting, troubleshooting during booting, and the file
created from a Remote Access Concentrator dump.

Front Panel Alarms and LED Indicators

The Model 5399’s front panel contains a number of LEDs that provide
information about normal operations and about problems that occur. Use
these LEDs and the ROM Monitor commands to diagnose problems.

Figure 4-1

illustrates the Model 5399’s front panel LEDs.

Figure 4-1. Model 5399 Front Panel Alarms and LEDs

Annunciator

Segment
Connection
LEDs 

WAN 1 Port

WAN 2 Port

Module Status
LEDs   

Network Status, 
Alarm, and 
Port Usage LEDs

WAN 1

WAN 2

WAN 1

WAN 2

Summary of Contents for 5399

Page 1: ...Version 8 0 Part No 308679 A Rev 00 December 1999 4401 Great America Parkway Santa Clara CA 95054 Nortel Networks 5399 Access Switch Hardware Installation Guide ...

Page 2: ...unications Commission FCC Compliance Notice Radio Frequency Notice Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate ra...

Page 3: ...36 EEC and 73 23 EEC The Declaration of Conformity is available on the Nortel Networks World Wide Web site at http libra2 corpwest baynetworks com cgi bin ndCGI exe DocView Japan Nippon Requirements Only Voluntary Control Council for Interference VCCI Statement Taiwan Requirements ABureau of Standards Metrology and Inspection BSMI Statement ...

Page 4: ...Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Notice For equipment using loopstart lines please note that the Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termin...

Page 5: ...rmat with B8ZF coding 04DU9 1KN 1 544 MB ESF framing format 04DU9 1SN 1 544 MB ESF framing format with B8ZF coding 04DU9 1ZN 1 544 MB ANSI ESF and ZBTSI without line power The telephone company will select the code it has available The Service Order Code s SOC 6 0Y The required Universal Service Order Code USOC jack RJ48C When you request ISDN U Interface Service you must provide the telephone com...

Page 6: ...ls including any revisions made by Nortel Networks or its licensors The copyright notice must be reproduced and included with any copy of any portion of the Software or user manuals Licensee may not modify translate decompile disassemble use for any competitive analysis reverse engineer distribute or create derivative works from the Software or user manuals or any copy in whole or in part Except a...

Page 7: ...of DFARS 252 227 7013 for agencies of the Department of Defense or their successors whichever is applicable 6 Use of Software in the European Community This provision applies to all Software acquired for use within the European Community If Licensee uses the Software within a country in the European Community the Software Directive enacted by the Council of European Communities Directive dated 14 ...

Page 8: ...TS TERMS AND CONDITIONS LICENSEE FURTHER AGREES THAT THIS AGREEMENT IS THE ENTIRE AND EXCLUSIVE AGREEMENT BETWEEN NORTEL NETWORKS AND LICENSEE WHICH SUPERSEDES ALL PRIOR ORAL AND WRITTEN AGREEMENTS AND COMMUNICATIONS BETWEEN THE PARTIES PERTAINING TO THE SUBJECT MATTER OF THIS AGREEMENT NO DIFFERENT OR ADDITIONAL TERMS WILL BE ENFORCEABLE AGAINST NORTEL NETWORKS UNLESS NORTEL NETWORKS GIVES ITS EX...

Page 9: ...2 10 LED Indicators 2 11 Connecting a WAN Interface 2 12 Connecting a Service Port Terminal 2 14 Connecting the Terminal 2 15 Initial Setup and Using the ROM Monitor 2 17 Remote Access Concentrator Parameters 2 18 Initializing the Remote Access Concentrator 2 19 Booting the Remote Access Concentrator 2 23 Auto initializing the IP Address Parameters 2 23 Manually Initializing the IP Address Paramet...

Page 10: ...e Access Concentrator Parameters 4 10 Load Server Host Not Responding 4 11 Remote Access Concentrator Dumps 4 15 Conditions for Replacing a Module 4 17 Module Configuration Management 4 17 Preparing for a Hot Swap 4 19 Removing a Module 4 21 Completing the Hot Swap 4 22 Appendix A Port Pins and Signals WAN Interface Ports A 1 Appendix B Modem Upgrade Instructions Contents of the Kit B 1 Required T...

Page 11: ...ocations 2 4 Figure 2 2 Inserter Extractor Lever 2 7 Figure 2 3 Inserting the Module 2 8 Figure 2 4 Seating Module Connectors 2 9 Figure 2 5 Module LED Display 2 10 Figure 2 6 Connecting a WAN Interface 2 13 Figure 2 7 Slot Selection Menu 2 16 Figure 4 1 Model 5399 Front Panel Alarms and LEDs 4 1 Figure A 1 WAN Interface Port Connector A 1 Figure B 1 Removing the Module from the System 5000 Hub B ...

Page 12: ......

Page 13: ...able 2 3 Service Port Pin Assignments 2 15 Table 2 4 Server Parameters 2 18 Table 3 1 ROM Monitor Commands 3 2 Table 3 2 Network Statistics 3 24 Table 4 1 Model 5399 Front Panel LEDs 4 2 Table 4 2 Troubleshooting Guide 4 5 Table 4 3 Errors from Last ERPC Layer Invocation 4 9 Table 4 4 Errors from Last Read Request 4 9 Table 4 5 Errors from Last Open Request 4 10 Table 4 6 Remote Access Concentrato...

Page 14: ......

Page 15: ...install the Model 5399 in a System 5000 chassis and how to confirm its operating status Chapter 3 ROM Monitor Commands Describes the ROM Monitor commands that modify specific configuration parameters perform diagnostic tests and load the operational code Chapter 4 Troubleshooting Procedures Provides troubleshooting and verification procedures Appendix A Port Pins and Signals Details the port conne...

Page 16: ...t pressing enters the default value bold Bold indicates commands pathnames or filenames that must be entered as displayed italics In the context of commands and command syntax lowercase italics indicate variables for which the user supplies a value In command dialog square brackets indicate default values Pressing selects this value Square brackets appearing in command syntax indicate optional arg...

Page 17: ...tandard printers You can download Acrobat Reader free from the Adobe Systems Web site www adobe com You can purchase selected documentation sets CDs and technical publications through the collateral catalog The catalog is located on the World Wide Web at support baynetworks com catalog html and is divided into sections arranged alphabetically The CD ROMs section lists available CDs The Guides Book...

Page 18: ...act the technical support staff for that distributor or reseller for assistance If you purchased a Nortel Networks service program contact one of the following Nortel Networks Technical Solutions Centers Technical Solutions Center Telephone Number Billerica MA 800 2LANWAN 800 252 6926 Santa Clara CA 800 2LANWAN 800 252 6926 Valbonne France 33 4 92 96 69 68 Sydney Australia 61 2 9927 8800 Tokyo Jap...

Page 19: ...ccess server that supports mixed traffic such as analog modems V 120 ISDN Terminal Adapters and devices supporting synchronous PPP The Model 5399 Remote Access Concentrator module is designed to operate within the Bay Networks Lattice System 5000 Series Hub Figure 1 1 illustrates a Model 5399 Figure 1 1 Model 5399 Remote Access Concentrator Module WAN 1 WAN 2 ...

Page 20: ...2 Novell Netware TCP IP AppleTalk Figure 1 2 The Model 5399 as a Remote Access Server The Model 5399 also provides terminal to host connectivity to the following UNIX hosts using TCP IP DEC Model 5399 Remote Access Concentrator Apple Macintosh IBM UNIX Ethernet Corporate LAN Novell Server Central Office Channelized T1 Channelized E1 or PRI ISDN Lines Up to 60 Analog V 120 or Synchronous PPP Lines ...

Page 21: ...bled processors operating at 64 MHz WAN Interfaces These interfaces reside on the module and are accessible via an RJ48C connector on the front panel Each WAN interface is controlled by one of the 80486 DX2 processors which also controls the internal modems The WANinterfaces can accept channelized T1 channelized E1 or ISDN PRI lines Memory The module has 8 megabytes of main DRAM An additional 4 me...

Page 22: ...module is an intelligent interface between the Model 5000 chassis and user installed modules The supervisory module provides the following services to other modules across the CMB Maintains chassis component information and environmental status Stores the primary module configurations Restores the module configuration after the module power is cycled or the module is reset The supervisory module a...

Page 23: ...Concentrator Parameters on page 2 18 and Installing the Model 5399 Remote Access Concentrator on page 2 3 Firmware and Software Firmware The Model 5399 Remote Access Concentrator s ROM contains firmware for performing power up self tests and loading operational code A non volatile EEPROM stores the configuration parameters The Remote Access Concentrator can boot from the boot image in its Flash me...

Page 24: ...see Chapter 2 Supported Configurations You can self boot the Model 5399 Remote Access Concentrator from the image contained in its Flash ROM The Remote Access Concentrator can also obtain full operational code over the network from one of the following devices UNIX host Another Model 5399 Remote Access Concentrator configured as a load server NT host Watchdog Timer The Model 5399 Remote Access Con...

Page 25: ...el consists of Annunciator LED Segment Connection LEDs Module Status LEDs WAN 1 Network Status Alarm and Port Usage LEDs WAN 2 Network Status Alarm and Port Usage LEDs WAN 1 Port Connector WAN 2 Port Connector Figure 1 3 illustrates the Model 5399 Remote Access Concentrator s front panel The front panel components are described in the following paragraphs ...

Page 26: ...l Front Panel Components Annunciator The Annunciator backlights the model number of the module and indicates by its color the operational condition of the module Table 1 1 describes the Annunciator conditions Annunciator Segment Connection LEDs WAN 1 Port WAN 2 Port Module Status LEDs Network Status Alarm and Port Usage LEDs WAN 1 WAN 2 WAN 1 WAN 2 ...

Page 27: ...Module Status LEDs Table 1 2 Module Status LEDs Color Operational Condition Green The module is performing normally Amber Some portion of the module has failed or the module is being initialized Off The module is not receiving 5 volt power or the power level is below the reset limit 4 65 volts LED Description Init Turns green when the Remote Access Concentrator begins the initialization process af...

Page 28: ...NC The SYNC indicator is ON green when the WAN interface is properly synchronized with the received network signal and is receiving proper framing information LOS The LOS indicator is ON amber when the WAN interface is detecting invalid synchronization pulses on the network interface receiver When a LOS condition exists the Remote Access Concentrator transmits a YELLOW alarm to the remote system R...

Page 29: ...being utilized There are two sets of Port Usage LEDs one set for each WAN Port These LEDs are normally green If all available B channels are in use they turn amber until at least one call disconnects WAN Interface Ports The two WAN interface ports provide access to Channelized T1 Channelized E1 or ISDN PRI lines The WAN Interface ports come with 8 pin RJ48C jacks for attaching the T1 E1 or ISDN ca...

Page 30: ...ectrical Specifications Power Consumption 90 W at 48 VDC Thermal Rating 307 BTU hr maximum Environment Operating temperature 5 to 40 C Non operating temperature 25 to 65 C Operating humidity 85 maximum relative humidity non condensing Non operating humidity 95 maximum relative humidity non condensing Operating shock 10G peak 1 2 sine wave 11 ms duration Operating vibration random vibration 1 2 10 ...

Page 31: ...rovals Meets safety requirements of Underwriters Laboratories for UL 1950 and CSA C22 2 No 950 Meets EMI requirements of FCC Class A and EN55022 Class A with shielded and unshielded cables Meets US and Canadian Telcom requirements per FCC Part 68 and IC CS 03 MTBF 50 000 hrs estimated calculated 25 C Mil Std 217 Front clearance requirement for connectors and cables 6 in 15 cm ...

Page 32: ......

Page 33: ...Before You Begin Installing the Model 5399 Testing the Installation Connecting a WAN Interface Connecting a Service Port Terminal Initial Setup and Using the ROM Monitor Auto initializing the ROMs Installing the Software and Loading the Operational Image Self booting the Model 5399 Invoking the Console Monitor Before you Begin To successfully install the Model 5399 you need A 3 16 inch flat tip sc...

Page 34: ...the different configurations the Model 5399 supports Table 2 1 Model 5399 Configuration Options The Remote Access Concentrator supports Windows NT host tools Remote Annex Server Tools for Windows NT allows you to boot and configure the Remote Access Concentrator on a Windows NT network Device on which the Operational Software and Image is installed Model 5399 Must Be Connected to the Network Input...

Page 35: ...s of the configuration jumper and DIP switch that you must set to select an Ethernet segment They are Ethernet segment bank selector J5 Ethernet segment selection DIP switch S1 System 5000 equipment uses electronic components that are sensitive to static electricity Static discharge from your clothing or other fixtures around you can damage these components You should take all possible precautions...

Page 36: ...abeled J5 J21 and J22 and a jumper card determines whether the module connects to Ethernet segments 1 through 6 or segments 7 through 12 at power up When the jumper card is installed on the two rows of pins nearest the front of the module using J21 the module has access to segments 1 through 6 the factory default setting when the jumper card is installed on the two rows of pins nearest the back of...

Page 37: ...DIP switch number 1 selects either segment 1 or 7 depending on the position of the Ethernet segment bank selector jumper card When the jumper card is installed between J5 and J21 the printed circuit card handle is nearest the front of the module To install the jumper card between J5 and J22 remove the jumper card rotate it 180 degrees so that the printed circuit card handle is nearest the back of ...

Page 38: ...mpers are set correctly see Setting the Backplane Ethernet Segment on page 2 3 3 Extend the inserter extractor levers to their fully extended positions see Figure 2 2 DIP Switch S1 Switch Number Jumper Card Connects J5 J21 Segment Bank 1 6 Jumper Card Connects J5 J22 Segment Bank 7 12 1 default Segment 1 Segment 7 2 Segment 2 Segment 8 3 Segment 3 Segment 9 4 Segment 4 Segment 10 5 Segment 5 Segme...

Page 39: ...9 Access Switch Hardware Installation Guide Figure 2 2 Inserter Extractor Lever 4 Align the top and bottom edges of the module in the card guides of the target slot and push the module into the chassis until the inserter extractor levers just engage the front edges of the chassis see Figure 2 3 ...

Page 40: ...or Module 2 8 Figure 2 3 Inserting the Module 5 Seat the module backplane connectors by simultaneously pushing the inserter extractor levers toward the center of the module front panel see Figure 2 4 When the front panel of the module is flush with the front of the chassis the module backplane connectors are properly seated ...

Page 41: ...the Model 5399 Remote Access Concentrator Module Nortel Networks 5399 Access Switch Hardware Installation Guide Figure 2 4 Seating Module Connectors 6 Tighten the captive retaining screws at both ends of the module front panel ...

Page 42: ...ng the Remote Access Concentrator verify that you have performed the installation correctly by observing the LED indicators and system operation displays on the front panel of the Remote Access Concentrator see Figure 2 5 Figure 2 5 Module LED Display Annunciator Segment Connection LEDs WAN 1 Port WAN 2 Port Module Status LEDs Network Status Alarm and Port Usage LEDs WAN 1 WAN 2 WAN 1 WAN 2 ...

Page 43: ...he initialization processafter a power up or reset Typically this is the first LED that lights after power up The Init LED turns off after the initial diagnostics have successfully completed Unit Turns green after the module passes the power up diagnostics If the Unit LED turns amber refer to Chapter 4 Net Turns green after the module verifies that a valid Ethernet connection exists The Model Remo...

Page 44: ...mote Access Concentrator is loading the operational image or dumping a RAM image if there is a failure Verify that the hub front panel LEDs are properly illuminated If the LEDs do not light in the proper manner or if the system operation displays indicate problems see Chapter 4 for more details Connecting a WAN Interface Be sure to properly configure the interface before connecting the cable Some ...

Page 45: ...the front panel of the Remote Access Concentrator Figure 2 6 When the connector clicks into place the connection is secure Port Pins and Signals on page A 1 describes the WAN Interface port s signal pin allocation Figure 2 6 Connecting a WAN Interface For T1 applications the Remote Access Concentrator utilizes an internal Channel Service Unit CSU An internal CSU is not used in E1 applications ...

Page 46: ...e AccessConcentrator through the chassisservice port you need An ascii terminal or a portable computer with a serial port and the ability to emulate an ascii terminal The terminal should be set up for 9600 bps default 8 data bits No parity 1 stop bit No flow control ASCII An RS 232 modem cable with a female DB 9 connector to connect to the service port on the chassis front panel The other end of t...

Page 47: ...port follow these steps 1 Connect the terminal or a computer in terminal emulation mode to the chassis service port with the RS 232 cable 2 Press to display the Slot Selection menu The Slot Selection menu Figure 2 7 shows the system date and time lists the modules installed in the chassis by slot number and lists the available commands Terminal DB 9 DB 25 Function To Service Port DB 9 Pins Functio...

Page 48: ...eters on page 2 23 Model 5399 Slot Selection Menu 01 15 97 10 19 32 AM Slot 1 Status Module Description 1 On line 5310 Ethernet NMM 2 Configuring 5308 Ethernet Host 3 Other 5308 Ethernet Host 4 removed 5308 Ethernet Host 5 Off line 5308 Ethernet Host 6 Booting 5308 Ethernet Host 7 On line 5308 Ethernet Host 8 9 Off line 5399 Remote Access Concentrator 10 11 12 13 14 c Connect to slot Press CTRL T ...

Page 49: ...form an initial boot when loading the software Enter these parameters into the EEPROM using the ROM monitor commands which are accessed through a service portterminal See Chapter 3 for more informationabout these commands The Remote Access Concentrator supports the Bootstrap Protocol BOOTP and the Reverse Address Resolution Protocol RARP which can be used to obtain some of the information listed I...

Page 50: ... Subnet mask Defines which portion of the Internet address is the network all ones the subnet all ones and the host all zeros address Preferred load host address The Internet address of the host from which you want to boot Load dump gateway Internet address The Internet address of the router for which you will be prompted if the preferred load host is on a different network Broadcast address An In...

Page 51: ...e Access Concentrator is operating properly The Slot Selection menu is displayed The Remote Access Concentrator should be listed next to the slot number in which it is installed 2 Reset the Remote Access Concentrator by typing r and then entering the slot number of the chassis that contains the server The following prompt is displayed Are you sure you want to RESET this module Y N 3 Answer the que...

Page 52: ...ue on with Step 8 If you do not want to reset the hub slot if for example you are performing a hot swap skip to Step 16 8 On the service port terminal press then T to display the Slot Selection menu 9 Press s The Supervisory Module Main Menu is displayed 10 Press m to select the Module Information menu The following prompt is displayed Enter slot 1 14 11 Enter the slot number of the module you wan...

Page 53: ...ng at the monitor prompt The screen display looks similar to this Escape Return REVISION CONFIGURATION INFORMATION ROM Software Rev 1110 Board ID 64 Board Type 5399 CPU Type 486DX2 Ethernet Address 00 80 2d xx xx xx Memory size 8 Meg EEPROM size 65504 Flash size 2 Meg Flash ID 0089 WAN 1 PRI E1 ETSI Revision VERSION A MGR 1 159 WAN 2 PRI E1 ETSI Revision VERSION A MGR 1 159 SLC 1 SLC SRAM Size 128...

Page 54: ...ment to be used 1 A pass or fail message is displayed If fail is displayed try verifying the network from another device Once the Remote Access Concentrator is on line you can download the image software to the server see Installing the Operational Software and Loading the Image on page 2 32 Return monitor addr d Ethernet address hex 00 80 2d XX XX XX Internet address uninitialized Subnet mask 255...

Page 55: ...ed load host defined in ROM When the device is booted the Remote Access Concentrator attempts to auto initialize itself using BOOTP bootstrap protocol and RARP Reverse Address Resolution Protocol This method of initializing the IP address parameters is generally done when booting from a host system not when self booting The Remote Access Concentrator supports the BOOTP and RARP protocols Use these...

Page 56: ...ports BOOTP forwarding and must have the appropriate information in the bootptab file The Remote Access Concentrator s BOOTP implementation adheres to rfc951 rfc1048 and rfc1084 A sample bootptab file entry used to initialize the Remote Access Concentrator named terminator looks like this In the previous example sm is the subnet mask gw is the load dump gateway address vm is the Vendor Magic Cooki...

Page 57: ...ess in the bootp response message The ROMs use the Server Address as the preferred load host and store it in the pref_load_addr parameter The host running bootpd the preferred load host must also be running erpcd or tftpd RARP If the Remote Access Concentrator does not receive a successful BOOTP response it uses RARP to get the boot information For a successful RARP retrieval TCP IP must be runnin...

Page 58: ...or returns to the ROM monitor if in Test Mode or continues the auto initializing procedure indefinitely if in Normal Mode Manually Initializing the IP Address Parameters To configure the Remote Access Concentrator for your specific needs the IP address parameters can be manually initialized by performing the following steps 1 Enter the addr command at the monitor prompt The following prompt is dis...

Page 59: ...ly Initializing the IP Address Parameters on page 2 26 2 Enter the boot command If you do not enter a file name with the command you are prompted for one the default file name is displayed at the prompt oper 64 enet Press to boot using the default file name The following example shows a typical screen display for a BFS boot using erpcd on UNIX or Windows NT Enter boot file name oper 64 enet Waitin...

Page 60: ...ote Access Concentrator booting over the local network After the download is complete the Power Unit and Net LEDs remain on If these LEDs do not remain on indicating a problem see Chapter 4 Once the Remote Access Concentrator is booted Monitor Mode is no longer operational The Remote Access Concentrator is up and running and the following message is displayed Console monitor ready Press CR to star...

Page 61: ...ess Concentrator follow these steps 1 Initialize the IP address parameters using either the auto initialize or manual initialize method The auto initialization method is described in Auto initializing the IP Address Parameters on page 2 23 The manual initialization method is described in Manually Initializing the IP Address Parameters on page 2 26 2 Enter the image command at the monitor prompt As...

Page 62: ...e touch tftpboot annex mydumpfile chmod 622 tftpboot annex mydumpfile 4 Enter the boot command The boot command display looks similar to this Enter boot file name oper 64 enet Waiting for Config Block Info Requesting boot file oper 64 enet Unanswered requests shown as transmission errors as Requesting boot from 192 9 200 88 via Ethernet Booting BFS file using open delay of 8 Booting TFTP file usin...

Page 63: ...ly Initializing the IP Address Parameters on page 2 26 2 Enter the sequence command at the monitor prompt The following prompt is displayed Enter interface sequence net 3 Enter self net as the sequence The monitor prompt is displayed 4 Enter the boot command at the monitor prompt The display looks similar to this monitor boot Waiting for CMB Config Block Info Requesting default boot file OPER_64_E...

Page 64: ...m Another Model 5399 Remote Access Concentrator You can boot from another Model 5399 Remote Access Concentrator if the Model 5399 Remote Access Concentrator you are trying to boot from is configured as a boot server You can do this by using na or admin to set the annex server_capability to image See the Remote Annex Administrator s Guide for Unix for additional information Installing the Operation...

Page 65: ...details 1 Install the image on a UNIX host The software installation notes describe how to do this 2 Execute the ROM Monitor addr command Enter the module s Internet address Modify any other parameters that the Remote Access Concentrator may require for the initial boot i e the preferred load host s Internet address and the subnet mask see addr on page 3 4 3 Execute the boot command After successf...

Page 66: ...s the available options afd displays the status of the Automatic Firmware Download process used only for the WAN interfaces cli starts the Command Line Interpreter on the current port dump from the Remote Access Concentrator to the host and reboots help or displays the available options info displays configuration information for the Annex leds displays the current front panel LED status quit quit...

Page 67: ...for the Remote Access Concentrator s initial boot Setting these parameters rather than using the assigned defaults minimizes errors during the initial boot For example setting the parameter that defines the preferred load host enables the Remote Access Concentrator to load by requesting assistance from a specific host rather than by broadcasting that request to all hosts on the subnet After the Re...

Page 68: ...s not unique an error message describing the command as ambiguous is displayed on the service port terminal Command Descriptions Table 3 1 lists the ROM Monitor commands the following subsections describe them Table 3 1 ROM Monitor Commands continued on next page Return Command Description Use addr d Displays and sets EEPROM values relevant to IP network addressing including the unit s IP address ...

Page 69: ...or sets the load image and tftp load dump names Loading an image that differs from the default lat_key d Sets the LAT key Connecting to a DEC VMS host net Executes an Ethernet transceiver loopback test Checking your Ethernet connection ping Sends ICMP ECHO_REQUEST datagram to a host or gateway Checking to see if a host or gateway can be reached ports d Shows the current status of a WAN interface p...

Page 70: ...sidentEthernetaddress in hexadecimal notation For a description of Internet addresses see the Remote Annex Administrator sGuide forUNIX The command syntax is addr d If you enter the addr command without the d argument you will be prompted for each Internet address Enter Internet addresses using the standard decimal dot notation The addr d command displays the Remote Access Concentrator s Ethernet ...

Page 71: ...01 88 Preferred Load Host address 192 9 200 88 Enter Preferred Dump Host address 0 0 0 0 192 9 201 88 Preferred Dump Host address 192 9 200 88 Enter Load Dump Gateway address uninitialized 192 9 200 10 Load Dump Gateway address 192 9 200 88 Select type of IP packet encapsulation ieee802 ethernet ethernet Load Broadcast Y N Y monitor addr d Ethernet address hex 00 00 81 00 18 B6 Internet address 19...

Page 72: ...a preferred UNIX load host If you do not define a preferred load host the Remote Access Concentrator broadcasts its load request and loads software from the first host that responds If the part of the IP address containing the network or subnet address differs from that of the preferred load or dump host the host must be reached through a gateway or router The addr command prompts you for this gat...

Page 73: ... for IEEE 802 2 802 3 The default IP encapsulation is ethernet All systems that have Ethernet interfaces are IEEE 802 3 compliant but very few actually do 802 3 packet encapsulation Do not change this parameter unless you know absolutely that your Ethernet hosts are using 802 2 802 3 packet encapsulation An incorrect encapsulation type prevents your Remote Access Concentrator from booting ...

Page 74: ...name or have not defined one for the Remote Access Concentrator using the image command boot requests the default oper 64 enet file For more information on the image command see image on page 3 17 The interface used for booting is determined by the sequence command When SELF is selected the Remote Access Concentrator checkstobe sure thattheselectedimage matcheswhatisinFlash memory If it matches th...

Page 75: ...rt terminal for each data block received during the boot When the Remote Access Concentrator begins to boot it displays the load server host s Internet address If the unit does not boot successfully after several attempts it displays a boot attempt failed message if the unit has opened the boot file and an error occurs during the boot process it displays a boot error report on the service port ter...

Page 76: ...ive collisions 10 Reserved The lowest nibble bits 3 to 0 are a count of collisions during this transmission For example 8802 Complete Late collision 2 collisions 8841 Complete Late Collision SQE detected 1 collision The boot command display using bfs looks similar to this monitor boot Enter boot file name ip oper 64 enet mop OPER_64_ENET SYS Waiting for CMB Config Block Info Requesting default boo...

Page 77: ...efault boot file OPER_64_ENET SYS for MOP VMS loads and oper 64 enet for all other protocols Unanswered requests shown as transmission errors as Requesting boot from 192 9 200 88 via Ethernet Booting BFS file using open delay of 8 Booting TFTP file using open delay of 8 Booting TFTP file from 192 9 200 88 Header received OK Received data blocks shown as EOF monitor boot Waiting for CMB Config Bloc...

Page 78: ... stored in Flash memory This indicates that you could have a problem with your Flash memory monitor boot l Enter boot file name ip oper 64 enet mop OPER_64_ENET SYS Waiting for CMB Config Block Info Requesting default boot file OPER_64_ENET SYS for MOP VMS loads and oper 64 enet for all other protocols Unanswered requests shown as transmission errors as Requesting boot from 192 9 200 88 via Ethern...

Page 79: ...uesting boot from 192 9 200 88 via Ethernet Booting from 192 9 200 88 42 msec Header received OK Received data blocks shown as msec turnaround time 4 4 6 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 6 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 6 4 4 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 6 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 6 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 ...

Page 80: ...th 24 modems T1 looks similar to this This display is typical for E1 versions For T1 and modem less versions the information displayed in some of the fields will be different than that shown in this example REVISION CONFIGURATION INFORMATION ROM Software Rev 1110 Board ID 64 Board Type 5399 CPU Type 486DX2 Ethernet Address 00 80 2d xx xx xx Memory size 8 Meg EEPROM size 65504 Flash size 2 Meg Flas...

Page 81: ... volatile EEPROM memory The erase command display looks like this The erase command does not erase the Ethernet address Since the erase command erases the IP address you may need to use the addr command to re enter the Remote Access Concentrator s IP address before reloading any software if you are using BOOTP or RARP you should not set the IP address monitor erase Erase all non volatile EEPROM me...

Page 82: ...ortel Networks 5399 Access Switch Hardware Installation Guide Chapter 3 ROM Monitor Commands 3 16 help Entering help or displays brief descriptions of the Remote Access Concentrator ROM Monitor commands ...

Page 83: ... enter a pair of double quote characters The default image name is oper 64 enet The image command display looks like this The image d command display looks like this monitor image Enter Image name ip oper 64 enet mop OPER_64_ENET SYS Enter TFTP Load Directory Enter TFTP Dump path filename dump 192 9 200 88 monitor image d Image name Default ip oper 64 enet Default mop OPER_64_ENET SYS TFTP Load Di...

Page 84: ...d allows you to set the LAT key from the ROM monitor The lat_key is optional and may be purchased separately The command syntax is lat_key d The lat_key command display looks like this The lat_key d command displays the current LAT key setting monitor lat_key Enter LAT Key uninitialized monitor lat_key d LAT Key uninitialized ...

Page 85: ...st packet from the Remote Access Concentrator through the transceiver to test the integrity of the network The Ethernet transceiver loopback test causes the Net LED to turn off If the unit passes this test the service port terminal displays PASSED as shown in the following example If the Remote Access Concentrator fails the service port terminal displaysanerrormessage Failingthistestindicatesthate...

Page 86: ...al data_size entry is the number of bytes sent in a datagram packet The default value is 64 and the maximum value is 1024 The optional npackets entry is the number of packets to transmit If you specify npackets you must also specify a data_size The ping command display looks similar to this If you enter the ping command without specifying an IP address the display looks similar to this When you en...

Page 87: ...emote Access Concentrator The following is a sample screen display for a modem less version of the Remote Access Concentrator monitor ports Some Important Notes These tests require the WAN port to have a loopback plug installed An even number of ports must be selected for the Modem Ports test because pairs of modems are connected together and data is looped back between them 1 Digital Ports 2 Mode...

Page 88: ...arate each interface with a comma or a space Enter the interface list as an argument to the command otherwise the service port terminal displays a list of available interfaces and prompts for a new list In the following example interfaces are assigned to the load dump sequence list If SELF is specified as the first sequencing option it is recommended that NET be included as a second sequencing opt...

Page 89: ...itch Hardware Installation Guide The sequence d command displays the current load dump interface list You cannot specify both the d argument and the interface list with the same command The command display looks like this monitor sequence d Interface sequence self net ...

Page 90: ...t 3 CRC Errors 0 Carrier Sense Losses 0 Alignment Errors 0 Clear to Send Losses 0 Resource Drops 0 Collisions Detected 0 Bus Wait Drops 0 Excessive Collision Losses 0 Bad Types Lengths 0 Statistic Description Frames Received The number of frames received CRC Errors The number of CRC checksum errors detected Alignment Errors The number of frames received which do not contain enough bits to fill the...

Page 91: ...st the Carrier Sense signal usually the result of excessive traffic on the Ethernet Clear to Send Losses The number of times packets could not be transmitted because the Remote Access Concentrator lost the Clear to Send signal usually the result of a serious hardware failure or incompatibility Collisions Detected The number of times the Remote Access Concentrator had to retry transmissions automat...

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Page 93: ...nt Panel Alarms and LED Indicators The Model 5399 s front panel contains a number of LEDs that provide information about normal operations and about problems that occur Use these LEDs and the ROM Monitor commands to diagnose problems Figure 4 1 illustrates the Model 5399 s front panel LEDs Figure 4 1 Model 5399 Front Panel Alarms and LEDs Annunciator Segment Connection LEDs WAN 1 Port WAN 2 Port M...

Page 94: ...s are being used There are 12 green LEDs labeled S1 through S12 for the 12 Ethernet segments When an LED is illuminated it indicates that the Remote Access Concentrator is connected to the corresponding backplane Ethernet LAN segment when off it indicates that the corresponding backplane Ethernet LAN segment is not connected Module Status LEDs Init Turns green when the Remote Access Concentrator b...

Page 95: ...gnal and is receiving proper framing information LOS The LOS indicator is ON amber when the WAN interface is detecting invalid synchronization pulses on the network interface receiver When an LOS condition exists the WAN interface transmits a YELLOW alarm to the remote system Alarm LEDs RED The RED alarm indicator is ON amber during a locally detected carrier failure During the RED alarm condition...

Page 96: ...of operation Normal ModeandMonitor Mode NormalMode isthe standardoperationalmode Monitor Mode is a diagnostic mode that provides access to the ROM Monitor commands During its power up and boot sequence the Remote Access Concentrator runs a set of diagnostics The system LEDs display the diagnostics status The pattern of the system LEDs identifies theerror condition Table 4 2 lists abnormal operatin...

Page 97: ...nnunciator is amber Detectable module component failure Use a service port terminal to check the self test diagnostic messages to determine whether you can resolve the problem otherwise replace the module Annunciator is off other module annunciators are off chassis LEDs off No power to chassis Turn on power to the chassis Annunciator is off other module annunciators are off chassis LEDs are on Cha...

Page 98: ...following text is displayed Monitor Mode selected please wait for Confidence tests to complete If you do not press the space bar within the time allotted the following text is displayed Defaulting to Normal Boot Mode If an error occurs during confidence tests the following message is displayed Fatal Error Condition Possible Cause Corrective Action Annunciator is off other module annunciators are o...

Page 99: ...es The Remote Access Concentrator is not configured properly The load server host is not responding The Remote Access Concentrator requests a boot image from a pre defined load host or by broadcasting a boot request When a host responds the Remote Access Concentrator loads its operational image The Remote Access Concentrator requires setting certain configuration parameters Enter these parameters ...

Page 100: ...error report for the Internetaddressfrom which ittried andfailed toboot Table 4 4 contains a description of the Errors from the Last Read Request and Table 4 3 contains a description of the Errors from Last ERPC Layer Invocation The error count pinpoints the error that caused the boot failure For example if the boot failed during a Read Request due to excessive Expedited Remote Procedure Call ERPC...

Page 101: ...an incorrect host This indicates that the Remote Access Concentrator received and ignored an unsolicited packet Rsp T O s The Remote Access Concentrator never received a correctly formatted response from the correct host or any response from any load server hosts Msgs of wrong type The correct host sent a message to the Remote Access Concentrator but the message was not a correctly formatted respo...

Page 102: ...referred load server host is located on another network or subnet Error Description ARP errors Address Resolution Protocol ARP errors indicate that the Remote Access Concentrator is configured to boot from a specified host but the host would not transmit its Ethernet address to the Remote Access Concentrator Possibly the Remote Access Concentrator configuration includes the wrong IP encapsulation ...

Page 103: ...for the preferred load server host is incorrect the boot takes longer since the Remote Access Concentrator has to broadcast for a host Correct the load host s address using the addr command Confirm that the Remote Access Concentrator s boot parameters are correct by using the appropriate ROM Monitor commands Modify any boot parameters that are incorrect or missing Boot the Remote Access Concentrat...

Page 104: ... erpcdontheloadserverhostdisplaysbootprogressreports In Monitor Mode the Remote Access Concentrator displays boot progress reports The Remote Access Concentrator displays its reports onthe serviceportterminalthatinvokesitsMonitorMode erpcd displays its reports on the UNIX terminal that invokes its Test Mode When running erpcd all paths are relative to the usr spool erpcd bfs directory for both boo...

Page 105: ...echnical support Windows NT Host on the LAN When troubleshooting a Windows NT host on the LAN make sure that The host is booted and functioning properly The host can communicate with other network nodes using standard Windows NT networking features and utilities All Remote Access Concentrator software is installed properly on the host See the Software Installation Notes that come with the Remote A...

Page 106: ...host displays erpc_return 0 if it successfully receives a request and is sending out an affirmative response If any Remote Access Concentrator related files are missing or cannot be installed contact technical support Another Model 5399 Remote Access Concentrator Module When troubleshooting a Model 5399 configured as a load server host 1 Use ping from any host on your network to make sure the Mode...

Page 107: ...erred load dump host If you do not define this host by specifying an address the Remote Access Concentrator broadcasts a request and dumps to the first host that responds The Remote Access Concentrator sends a dump to the usr spool erpcd bfs directory on the dump host The usr spool erpcd bfs directory is a default pathname and can be changed The receiving Remote Access Concentrator assigns a uniqu...

Page 108: ... specified the Remote Access Concentrator uses the bfs convention Each dump file contains a complete image of the Remote Access Concentrator RAM memory and hardware state The amount of space required for a dump file varies according to the port configuration The ROM Monitor config command displays the amount of memory for the Remote Access Concentrator Table 4 6 shows sample dump file names All pa...

Page 109: ...Module Configuration Management Each module installed in a Model 5000 chassis operates according to software parameter values and hardware option settings You can use these to customize module operation for that particular hub This combination of software and hardware values is the module configuration of which there are actually two types Primary configuration which is the set of base values buil...

Page 110: ...he poll the NMM collects module configuration information and stores the information in its local nonvolatile memory for use in comparing and or restoring a module configuration after a power cycle or reset What happens to a module when it is inserted in the hub depends on a combination of conditions If you remove a module change jumper settings and reinsert the module in its original slot the new...

Page 111: ...moved from a chassis without interrupting service to other modules within the System 5000 hub This ability is referred to as hot swapping The Remote Access Concentrator holds 64KB of configuration information in EEPROM This information is periodically sent to the host server to be saved in a file During a hot swap the new Remote Access Concentrator reads in this file at boot time and overwrites it...

Page 112: ...ROM information on the host is params n n n n where n n n n is the IP address of the Remote Access Concentrator In addition writing the EEPROM information to the host can be forced bypassing the 5 minute timer by using the Remote Access Concentrator s superuser cp e command This can be done at any time and typically is done if you have just completed making changes to one of the configuration file...

Page 113: ...se the module from the backplane connector 3 Slide the module out of the chassis Grip the front panel with one hand while supporting the bottom of the module with the other hand 4 Place the module on an antistatic mat If a module is removed from the chassis permanently or for more than a few minutes you should install a filler panel on the empty chassis slots to maintain the cooling air flow withi...

Page 114: ...e saved EEPROM information is read by the Remote Access Concentrator at boot time only in a hot swap situation The Remote Access Concentrator compares the board serial number field in the supervisory module nonvolatile memory against its internal serial number After loading the operational image the initialization process sets up the network interface and then reads the params n n n n file from th...

Page 115: ...ss Concentrator isequippedwithtwoWAN Interface ports Figure A 1 illustrates a WAN Interface port connector Table A 1 lists the port s pin signal allocations Figure A 1 WAN Interface Port Connector Table A 1 WAN Interface Port Pin Signal Allocations 1 8 Pin Number Signal 1 Receive data from Network RECEIVE RING 2 Receive data from Network RECEIVE TIP 3 Unused 4 Transmit data to Network TRANSMIT RIN...

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Page 117: ...he number of modems on the module This chapter also describes how to remove modem cards from the module These installation instructions contain a description of the following Contents of the Kit Module Removal Instructions Modem Card Installation Instructions Removing Modem Cards Contents of the Kit The modem upgrade kit contains Two digital modem cards One hardware kit containing two screws per m...

Page 118: ...ructions describe how to remove the Remote Access Concentrator module from the hub Figure B 1 illustrates the instructions 1 Disconnect the WAN cables 2 Loosen the two captive screws 3 Disengage the module from the backplane by simultaneously pushing the inserter extractor levers towards the outside of the module front panel see Figure B 1 4 Remove the module Figure B 1 Removing the Module from th...

Page 119: ...e installed 2 On the modem cards find the blank connector position labeled JP1 3 Orient the modem card so that JP1 is closest to the rear edge of the module and carefully press it into the card connector making sure not to bend or damage any pins Make sure that the connector is fully seated 4 Push the corners of the modem card down onto the nylon standoffs until the locking detents engage 5 Insert...

Page 120: ...Nortel Networks 5399 Access Switch Hardware Installation Guide Appendix B Modem Upgrade Instructions B 4 Figure B 2 Adding Modem Cards to the Module JP1 JP1 ...

Page 121: ...llowing instructions detail how to remove a modem card from the Remote Access Concentrator Figure B 3 illustrates the instructions 1 Locate the modem card that you want to remove 2 Remove the two screws that secure the modem card to the module 3 Push in the locking detent on the nylon standoff that secures a corner of the modem card to the module and gently work that corner of the card off the nyl...

Page 122: ...Nortel Networks 5399 Access Switch Hardware Installation Guide Appendix B Modem Upgrade Instructions B 6 Figure B 3 Removing Modem Cards from the Module Modem Card Removal ...

Page 123: ... the 1 4 Common management bus 1 4 config command 3 3 3 14 example 3 14 configuration management 1 4 configuration options 2 2 configuration terminal equipment requirements 2 14 connecting a WAN interface 2 12 to the System 5000 hub 2 19 console monitor invoking 2 34 customer support xvii D default configuration for a module 4 17 dump files 4 15 dumps events that trigger 4 15 E EMI requirements 1 ...

Page 124: ...ey command 3 3 3 18 example 3 18 load dump gateway setting the 3 6 load dump gateway Internet address description 2 18 M manual booting description 3 8 manually initializing the IP address parameters 2 26 menu Slot Selection 2 15 modem cards installing B 3 removing B 5 module conditions for replacing 4 17 configuration behavior 4 17 installation into a hub 2 6 removing 4 21 verifying hardware conf...

Page 125: ...1 13 segment banks 1 4 segment selection DIP switch setting the 2 5 self booting the RAC 2 31 sequence command 3 3 3 22 examples 3 22 serial line ports test 3 21 server parameters for Remote Access Concentrator 2 18 service port connecting a terminal to 2 14 module management through 1 5 pin assignments 2 14 terminal attributes 2 14 terminal settings 2 14 service port management 1 5 service port t...

Page 126: ...UNIX host on the LAN 4 12 a Windows NT host on the LAN 4 13 another Model 5399 configured as a load server 4 14 U UNIX boot 2 33 upgrading the Remote Access Concentrator modem upgrade instructions B 1 modem upgrade kit B 1 module removal instructions B 2 using the ROM monitor 2 17 V verifying Ethernet address 2 22 module operation 2 19 the Remote Access Concentrator server hardware configuration 2...

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