Nortel 1140E, User Manual

Page: 26 / 48

Agent features
26
To use Emergency:
Using Not Ready
Use the
Not Ready
feature to take your telephone out of the call queue
while completing post-call work.
To use Not Ready:
1. During an active call, press the
Emergency
key.
Note:
The Emergency LCD remains lit
as long as the feature is active.
When the supervisor answers, a three-
way call commences with you, your
supervisor, and the caller.
2. Press the
Emergency
key again to
transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.
1. Press the
NotReady
key to temporarily
log out of the system.
Note:
The NotReady LCD remains lit as
long as the feature is active.
or
2. To return to the queue, choose one of
the following:
— Press the
InCalls
key
— Press the
NotReady
key.
Emergency
Emergency
NotReady
2260
NotReady