Norstar Voice Mail 4.0, Set Up And Operation Manual

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122
Overview of Custom Call Routing
Set Up and Operation Guide P0886600 Issue 1.0
Sample CCR Tree Paths
Paths
A Path can consist of a series of Menus, Information Messages, Leave Messages or
Transfers. Each option is identified by a Path number. A Path number is the digit
that callers enter to route themselves to the next level along the Path of a CCR Tree.
The Home Menu is always Path 0 at Level 0. First level Path numbers are single-
digit numbers (1, 2, etc.). Second level Path numbers are two-digit numbers (2-1,
2-2, etc.).
In the sample Tree shown in the figure "Sample CCR Tree Paths", Home - Path 0,
the Home Menu example, provides four options. Option 1 branches to Path 1, which
is a sub-menu. Option 2 branches to Path 2, which is a place for callers to leave a
message, and so on.
The sub-menu on Path 1 progresses to the second level and provides two more
options, options 1-1 (an information message) and 1-2 (a transfer). Path 2 transfers
the call to a mailbox and then returns the call to the previous level menu. Path 3
progresses to the second level and provides three more options, options 3-1, 3-2,
and 3-3. Path 4 transfers the call to a DN.
Leave Message -
Path 2
“To be included on
the Ideal Office
Machines Mailing
list, please leave
your name and
address after the
tone.”
Destination type:
PP P PRR R REEE EVV V V
Sub-menu -
Path 1
“To hear our
weekly specials,
press
⁄
. To
speak with a clerk
at the Order Desk,
press
¤
.”
Level one
Level zero
Path 3-2
Transfer
Path 3-3
Information
Message
Destination
type:
H H H HOO O OMMM MEEE E
Path 3-1
Leave
Message
Destination
type:
D D
D DIIIISS S SCCC C
Level two
Path 1-2
Transfer
Path 1-1
Information
Message
Destination
type:
PP
P PRR R REEE EVV V V
Sub-menu - Path 3
Transfer to a Sales
Department DN
“To leave an order
request, press
⁄
.
To speak to the sales
manager, press
¤
.
To hear about our
sales contest, press
‹
.”
Transfer - Path 4
Transfer to a
Customer Service
Department DN
Path 0 - Level 0
Home Menu Voice Prompt example:
“To place an order, press
⁄
.
To add your name to our mailing list, press
¤
.
To reach our Sales Department, press
‹
.
To speak with our Customer Service Representative, press
›
.
To speak with our receptionist, press
‚
.”
The call is forwarded to the caller’s chosen destination.
(Home)
Note: You can program up
to eight call paths.
We show four in this
diagram.