TROUBLESHOOTING
Before requesting any service on your unit, please check the following points:
1.
Check the water supply:
●
Verify that there is water in the water trough.
●
Make sure the water pressure is between 1.3-5.5 bar, and the water temperature is between 41-95°F (5-35°C).
●
Make sure the water valve is open and there are no leaks.
2.
Check the power supply:
●
Check the display to verify that that unit is turned on.
●
Verify that power to the outlet is on, that the outlet is good, and the plug is properly connected.
Use the following table to try to diagnose common issues. Please note that this guide serves only as a reference for solutions to common problems. If a
service call is needed, be sure to obtain the model and serial number before calling customer service.
Symptom
Possible Cause
Corrective Action
Not working
Power switch not on
Turn on the power switch
Plug is loose
Verify plug is securely connected to a working outlet
Indicator is ‘Off’
Power switch not on
Turn on the power switch
Plug is loose
Verify plug is securely connected to a working outlet
Display shows ‘E04’ high temperature
error code
The ambient temperature is too high
Make sure the unit is installed somewhere with an
ambient temperature of 41-104°F (5-40°C)
Condenser is dirty or blocked
Clean the condenser and make sure nothing is blocking
air flow
Fan is not running
Make sure nothing is blocking the fan from running.
Display shows ‘E06’ High pressure error
code
High pressure switch wires disconnected
Check and connect the wires on the high pressure
switch
Not defrosting
Ambient temperature too low
Make sure the unit is installed somewhere with an
ambient temperature of 41-104°F (5-40°C)
Defrost valve does not start normally
Check the defrost valve, correct issues if found
Ice is too thin or too thick
Check the ice thickness setting
Poor transparency of ice cubes; ice
cubes too thin or incomplete
Ice thickness too thin
Check the ice thickness setting
Water pressure too low
Verify that the water supply pressure is 1.3 Bar to 5.5
Bar
Water temperature too high
Make sure the water temperature is between 41-95°F
(5-35°C)
Water inlet valve does not work
Check the water inlet valve and correct any issues
Water leaking
Check all water connections and tighten as needed
Water inlet filter has not been replaced for a long time
Replace the filter
Ice making process too slow
Condenser or air filter is dirty
Clean the condenser and filter or replace filter
Ambient temperature too high
Make sure the unit is installed somewhere with an
ambient temperature of 41-104°F (5-40°C)
Not enough ventilation air flow
Make sure there is adequate space around unit
Water temperature too high
Make sure the water temperature is between 41-95°F
(5-35°C)
Making noise
Unit is not level or on a level surface
Make sure unit is correctly installed and leveled
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