NormaTec PULSE PRO User Manual Download Page 27

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TROUBLESHOOTING

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

The system does
not start

Power is not turned on

Power Supply is not
securely connected

Faulty electrical wall outlet

Press the Power Button to turn the unit on

Check that the Power Supply is securely
connected to the PULSE PRO Control Unit and
the electrical outlet

Check that the wall outlet works

The attachments
(legs, arms, or hips)
do not inflate.

The session has not been
started

The NormaTec Hose is not
securely connected

The attachment(s) have
been damaged

Tap the Start Button to start the session

Check that the NormaTec Hose is securely
connected to the PULSE PRO Control Unit and
that the attachments are securely connected to
the Junction Box

Check that the attachment(s) do not have an air
leak

The system
stopped pumping.

The NormaTec Hose is not
securely connected

The attachment(s) have
been damaged

Check that the NormaTec Hose is securely
connected to the PULSE PRO Control Unit and
that the attachments are securely connected to
the Junction Box

Check that the attachment(s) do not have an air
leak

Error Message

Potential air leak

Check connections and for leaks in the NormaTec
Hose or attachment. If no leak is found, call
NormaTec.

Low Battery

Battery needs to be
charged

Plug in the Control Unit to charge the battery.

Call NormaTec Customer Service at 866.658.5896 if further assistance is needed.

Troubleshooting

Summary of Contents for PULSE PRO

Page 1: ...WARNINGS PULSE User Manual PULSEPro User Manual ...

Page 2: ...Finishing Treatment To Stop or Pause the Session To Turn off the Device How to use Zone Boost Custom Mode Options 16 Adjust Rest Time Changing the Massage Pattern Adjust the Number of Zones Utilities 17 Display Brightness Default Settings Statistics 18 Pressure and Time Device Usage Caring for the System 19 Cleaning the System Maintaining the System Storing the System Replacement Parts Technical I...

Page 3: ...ushing the PULSE PRO Control Unit s Power Button and then unplugging the system from the wall outlet Contact customer service at 866 658 5896 for assistance Do not puncture or otherwise damage the inflatable attachments legs arms hips or custom attachments since this may cause the system to operate incorrectly Do not walk while wearing the inflatable attachments to avoid falling The inflatable att...

Page 4: ...ily accessible at all times in order to easily disconnect power if required WARNING No modification of this equipment is allowed WARNING If you experience severe pain any unusual symptoms or want to remove pressure in an emergency during use Stop the device by pressing the Power Button Disconnect the attachment connector of the NormaTec Hose from either the control unit or body attachment Remove t...

Page 5: ... adapter Direct current On base of control unit Alternating current In manual Efficiency level In manual Manufacturer s name and address On base of control unit and attachment tag Date of manufacture On base of control unit For indoor use In manual Separate collection for waste electrical and electronic equipment On base of control unit Serial number of the console On base of control unit RoHS Res...

Page 6: ... limitation On package Place in and out of Standby Mode On standby button Do not wash On attachment tag Do not dry clean On attachment tag Do not tumble dry On attachment tag Do not bleach On attachment tag Do not iron On attachment tag Warning symbol In manual Note In manual Warning symbol Used to identify a hazard that may lead to death or serious injury Note Precaution Used to identify a hazard...

Page 7: ...ec PULSE PRO Recovery System are the same as having a massage If the massage feels uncomfortable you can reduce the intensity or stop the session Similar to a massage the benefits can include the temporary relief of minor muscle aches and pains It can also temporarily increase circulation in the area being massaged Please call customer service at 866 658 5896 if you have any questions Indications ...

Page 8: ...RATIONS PULSE PRO User Manual PULSE PRO CONTROL UNIT START ZONE BOOST SESSION TIME 30 00 INTENSITY LEVEL 8 FLUSH MODE LEG 5 4 3 2 1 1 Power Button 2 Touchscreen 3 Air Outlet and Power Inlet Illustrations 1 2 3 ...

Page 9: ...ATIONS NORMATEC HOSE 1 Junction Box Air Outlet 2 Junction Box Air Outlet 3 Junction Box 4 Blocking Plug on the underside of the Junction Box 5 NormaTec Hose Connector connects to PULSE PRO Control Unit 1 3 5 2 4 ...

Page 10: ...9 PULSE PRO User Manual ILLUSTRATIONS LEG ATTACHMENT Single person use only 1 Attachment Connector 2 Zones ARM ATTACHMENT Single person use only 1 Attachment Connector 2 Zones 1 2 1 2 ...

Page 11: ...10 ILLUSTRATIONS HIP ATTACHMENT Single person use only 1 Attachment Connector 2 Zones POWER SUPPLY 1 Barrel Connector 2 Wall outlet plug 1 1 2 2 2 2 1 2 ...

Page 12: ...ent on leg arm or hip For a leg hip or an arm appliance sit down put the appliance on and sit in a reclined or supine position If the attachment has a zipper be sure to zip up the attachment completely Never try to use the system with the zipper partially or totally unzipped This could void your warranty Step 4 Connect the Attachment Connectors on each attachment to the Junction Box Air Outlets Th...

Page 13: ...The Mode Selection Screen will open The active mode will be highlighted in blue To change the mode tap on the desired mode When complete tap the Back Button to return to the Home Screen Recovery Flush Use Recovery Flush for a quick recovery session Rehab Use Rehab Mode to select pre programmed sessions designed for specific applications When you select Rehab Mode you will be prompted with addition...

Page 14: ...e cycle will restart in the foot hand or thigh at the new intensity Tap the information icon in the lower right of the screen for helpful tips ADJUST THE SESSION TIME The session time can be adjusted by tapping the Session Time Button on the Home Screen The Time Adjustment screen will open Tap on the up and down arrows to adjust the number of minutes for the session When you are done tap the Back ...

Page 15: ...formation FINISHING TREATMENT The session will continue massaging until the Time Button on the Home Screen reads 00 00 00 and the current cycle is completed To stop the cycle tap QUIT or tap ADD TIME to extend the session Once the session is complete the control unit will reset to the original session time When the session is completed if you are done using the system first remove attachments from...

Page 16: ...u wish to select To turn Zone Boost off tap once on the selected zone When complete tap on the Back Button to return to the Home Screen To determine which zone is active refer to attachment graphic on the Home Screen the selected zone will flash the Zone Boost Icon When you power off the machine the Zone Boost feature will also be turned off CUSTOM MODE When entering Custom Mode the pressure is di...

Page 17: ...ion can only be adjusted before a session starts ADJUST THE NUMBER OF ZONES The number of zones that are enabled in the attachment can be changed between one and five zones Zones can be disabled from the top to the bottom of the attachment one zone at a time Zone adjustments remain after you turn off the device Adjust the number of zones by tapping on the Gear Icon at the bottom of the Home Screen...

Page 18: ... and then tap on the up and down arrows to adjust the display brightness between level 1 and 10 Brightness level 1 is the darkest and level 10 is the brightest DEFAULT SETTINGS Reset the device to factory settings by tapping on the Wrench Icon at the bottom of the Home Screen on the right Tap on the Default Settings Button and then tap YES This option can only be adjusted before a session starts ...

Page 19: ...on the Back Button twice to return to the Home Screen when complete DEVICE USAGE View the device usage by tapping on the Graph Icon at the bottom of the Home Screen on the left and then tapping on the Device Usage Button The usage SINCE LAST CLEAR setting can be reset to zero by pressing the Clear Usage Button The lifetime usage cannot be cleared Tap on the Back Button twice to return to the Home ...

Page 20: ...e wash or dry Do not dry clean MAINTAINING THE SYSTEM The NormaTec PULSE PRO Recovery Control Unit NormaTec Hose Power Supply and Attachments legs arms or hips require no routine maintenance or service except for the care in this section STORING THE SYSTEM Store NormaTec PULSE PRO Recovery Control Unit NormaTec Hose Power Supply and Attachments legs arms or hips in a clean dry location REPLACEMENT...

Page 21: ...m depth 22 9 cm height PULSE PRO WEIGHT 3 6 lbs 1 63 kg PULSE PRO ELECTRICAL REQUIREMENT 12V DC 1 2A AC DC ADAPTER WARNING Only use the AC DC Adapter Model Number 50 00048 provided with the system Using a different adapter may cause the system to not operate correctly INPUT 100 240V 6 8 A 50 60 Hz per NormaTec Model 50 00048 OUTPUT 12V DC Minimum 15 Watt per NormaTec Model 50 00048 TEMPERATURE OPE...

Page 22: ...afety performance and electromagnetic compatibility increased emission and decreased immunity Care should be taken if the equipment is used adjacent to or stacked with other equipment if adjacent or stacked use is inevitable the equipment should be observed to verify normal operation in the configuration in which it will be used ELECTROMAGNETIC EMISSIONS This equipment is intended for use in the e...

Page 23: ...rcial or hospital environment Surges on AC mains lines IEC 61000 4 5 Common Mode 2 kV Differential Mode 1 kV 2 kV 1 kV Mains power quality should be that of a typical commercial or hospital environment Power frequency magnetic field 50 60 Hz IEC 61000 4 8 3 A m 3 A m Equipment which emits high levels of power line magnetic fields in excess of 3A m should be kept at a distance to reduce the likelih...

Page 24: ...ion distance in metres m Field strengths from fixed RF transmitters as determined by an electromagnetic site surveya should be less than the compliance level in each frequency rangeb Interference may occur in the vicinity of equipment marked with the following symbol a The ISM industrial scientific and medical bands between 150 kHz and 80 MHz are 6 765 MHz to 6 795 MHz 13 553 MHz to 13 567 MHz 26 ...

Page 25: ...put power not listed above the recommended separation distance d in meters m can be estimated using the equation applicable to the frequency of the transmitter where P is the maximum output power rating of the transmitter in watts W according to the transmitter manufacturer Note 1 At 80 MHz and 800 MHz the separation distance for the higher frequency range applies Note 2 These guidelines may not a...

Page 26: ...inst electric shock Type BF applied part Control Unit Leg Arm and Hip Attachments Ingress protection IP21 Equipment not suitable for use in the presence of a flammable anesthetic mixture with air or with oxygen or nitrous oxide Equipment not suitable for use with oxygen or oxygen enriched atmospheres Continuous operation Equipment Classification ...

Page 27: ...ecurely connected to the PULSE PRO Control Unit and that the attachments are securely connected to the Junction Box Check that the attachment s do not have an air leak The system stopped pumping The NormaTec Hose is not securely connected The attachment s have been damaged Check that the NormaTec Hose is securely connected to the PULSE PRO Control Unit and that the attachments are securely connect...

Page 28: ...other than an authorized service representative of NormaTec These Warranties expressly exclude transportation shipping or insurance costs or defects damages or failure resulting from misuse abuse improper or abnormal usage or neglect EXCEPT AS PROVIDED ABOVE NORMATEC MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE...

Page 29: ...s and or exchanges may be reshipped to you following payment of an inspection shipping fee 4 Returned items will be subject to a 7 5 restocking fee A returned item is an item that is being sent back for a refund 5 If you refuse delivery of your order for any reason you will be refunded the cost of your order less shipping fees 6 All partial or full refunds will be posted to the credit card used fo...

Page 30: ...NormaTecRecovery com 866 658 5896 NormaTec Recovery NTrecovery NormaTec Recovery NTrecovery NormaTec Recovery NormaTec Recovery NTrecovery NormaTec Recovery NormaTec Recovery 03232016 15 045 Rev 3 ...

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