TROUBLESHOOTING
MODEL: 043-8410-4
If your heater fails to operate, please follow these procedures prior to contacting
Customer Service.
CAUTION: Please do not attempt to open or repair the heater yourself. Doing
so may void the warranty and could cause damage or personal injury.
Problem
Cause
Solution
The heater does not
operate or has shut
off unexpectedly.
There is no power going
to the appliance.
Ensure the heater is plugged in and
the electrical outlet is working.
One of the safety
protection devices has
been activated.
Check that the heater is in an
upright position.
Check for any obstructions. If you
find an obstruction, turn the heater
off, unplug the heater and wait at
least 10 minutes for it to cool down.
Carefully remove the obstruction.
Plug the heater in and restart it as
described in the OPERATING
INSTRUCTIONS section.
If the heater does not restart,
unplug the heater and have it
checked by an authorized service
centre.
The set temperature is
lower than the current
room temperature.
Set the desired temperature higher
than the current temperature to
restart the heater.
The room temperature
has reached the
temperature set on the
thermostat.
It is normal for the heater to turn
off. The heater will restart once the
room temperature falls below the
set temperature.
The room is not hot
enough.
The window is open.
Close the window.
The set temperature or
power setting is too
low.
Increase the desired temperature
setting or increase the power
setting.
The room is too large.
Use more portable heaters or
choose one with a larger capacity.
