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For Assistance 

138 

• 

Tap 

*2

 and 

call

 to access a summary of your Sprint service plan or get answers to other 

questions. 

• 

Tap 

*3

 and 

call

 to make a payment. 

• 

Tap 

*4

 and 

call

 to check minute usage and account balance. 

Sprint Support Services 

Sprint 411 and Sprint Operator Services let you easily access info and calling assistance from your Sprint 
phone. 

Sprint 411 

Sprint 411 gives you access to a variety of services and info, including residential, business, and 
government listings; movie listings or showtimes; driving directions, restaurant reservations, and major 
local event info. You can get up to three pieces of info per call, and the operator can automatically 
connect your call at no additional charge. 

There is a per-call charge to use Sprint 411, and you will be billed for airtime. 

■ 

Tap 

 > 

, and then tap 

411

 and 

call

. 

Sprint Operator Services 

Sprint Operator Services provides assistance when you place collect calls or when you place calls billed 
to a local telephone calling card or third party. 

■ 

Tap 

 > 

, and then tap 

0

 and 

call

. 

For more info or to see the latest in products and services, visit us online at 

www.sprint.com/mysprint

. 

Find Your Model Number and Serial 
Number (MEID) 

Find your model number and serial number (MEID). 

If you need to contact your care point or your service provider, you may need info, such as your phone's 
model number and serial number (MEID). To see the info, on the start screen, swipe down from the top of 
the screen, and tap 

ALL SETTINGS > about > More info

. 

You can also find the MEID on your phone label (labeled HEX), which is located under the back cover. 

Tip

: To view your phone's MEID number, dial 

*#06#

. 

Product and safety information 

Learn how to use your product safely. 

Summary of Contents for Sprint Lumia 635

Page 1: ...Nokia Lumia 635 User Guide Issue 1 0 EN US ...

Page 2: ...ent to Your New Lumia Phone 15 Transfer Content Using Your Microsoft Account 16 Transfer Content Using OneDrive 17 Transfer Content from a Symbian or S40 Phone 17 Transfer Outlook Info from an Android Phone or iPhone 18 Charge Your Phone 18 Charge Your Phone with a USB Charger 18 Connect the Headset 20 Antenna Locations 20 Basic Operations 22 Explore Your Tiles Apps and Settings 22 Navigate inside...

Page 3: ...Phone Software 43 Update Your Network Profile 45 Access Codes 45 Your Phone Interface 47 Get to Know Your Phone 47 Back Start and Search Keys 47 Personalize the Navigation Bar 48 Switch Between Views and Apps 48 Check Notifications on Your Phone 50 Change the Volume 51 Use Your Phone in Airplane Mode 51 Icons Shown on Your Phone 52 Personalize Your Phone 54 Personalize the Start Screen 54 Personal...

Page 4: ...ming Call 69 Reply to a Call by a Text Message 69 Make a Conference Call 70 Call Your Voice Mailbox 70 Use Visual Voice Mail 70 Block Calls and Messages 71 Contacts 71 People Hub 72 Add or Delete a Contact 72 Save a Number from a Received Call 73 Save a Number from a Received Message 73 Search for a Contact 74 Link Contacts 74 Copy Contacts 74 Copy Contacts from a SIM Card 75 Create Edit or Delete...

Page 5: ...ral Mailboxes as a Unified Inbox 87 Sprint Spark LTE 88 Internet 88 Browse the Web 88 Open a New Tab 89 Change the Browser Mode 90 Add a Website to Your Favorites 90 Clear the Browser History 91 Search the Web 91 Close Internet Connections 91 Camera and Video 92 Get to Know Lumia Camera 92 Change the Default Camera 92 Camera basics 92 Take a photo 92 Glam Up Your Selfie 93 Record a Video 93 Save Y...

Page 6: ...py Your Photos to Your Computer 100 Edit a Photo 100 Add Cool Special Effects to Your Photos 101 Useful Features 102 Cortana 102 Cortana Voice Assistant 102 Set Up Cortana 102 Use Cortana 102 Social Networks 103 Set Up a Social Media Account 103 See Your Friends Status Updates 103 Post Your Status 104 Change Your Profile Photo 104 Share a Photo in Social Networking Services 104 Scan Codes or Text ...

Page 7: ...hone and Computer 114 Project Your Screen over Wi Fi 114 FM Radio 115 Listen to the Radio 115 Save a Radio Station 115 Games 116 Get New Games 116 Play a Game 117 Microsoft Office Mobile 118 Work with Word Mobile 118 Work with Excel Mobile 119 Work with PowerPoint Mobile 120 Write a Note 121 Continue with a Document on Another Device 122 Use the Calculator 122 Use Your Work Phone 122 Tips for Busi...

Page 8: ...er 134 Motion Data 135 Language Settings 135 For Assistance 136 Troubleshooting and Support 136 Account Info and Help 136 Account Passwords 137 Your Account 137 Sprint Support Services 138 Find Your Model Number and Serial Number MEID 138 Product and safety information 138 Network services and costs 139 Make an emergency call 139 Take care of your device 140 About Digital Rights Management 141 Bat...

Page 9: ...mation on health 144 Vehicles 144 Safety and texting while driving 144 Potentially explosive environments 144 Certification information SAR 145 Support messages 145 Care 145 Copyrights and other notices 145 Index 148 ...

Page 10: ... Always keep your hands free to operate the vehicle while driving Your first consideration while driving should be road safety INTERFERENCE All wireless devices may be susceptible to interference which could affect performance QUALIFIED SERVICE Only qualified personnel may install or repair this product BATTERIES CHARGERS AND OTHER ACCESSORIES Use only batteries chargers and other accessories appr...

Page 11: ...caution when holding your device near your ear while the speakerphone is in use Before Using Your Phone This guide isn t all there is There s a user guide in your phone it s always with you available when needed To find answers to your questions and to get helpful tips Lumia Help Tips If you re new to Lumia check out the section for new users Check out the support videos at www youtube com lumiasu...

Page 12: ... and Parts Explore the keys and parts of your new phone 1 Audio connector AHJ 3 5 mm 2 Earpiece 3 Volume keys 4 Power Lock key 5 Microphone 6 Camera 7 Loudspeaker 8 Micro USB connector Some of the accessories mentioned in this user guide such as charger headset or data cable may be sold separately ...

Page 13: ... on the card Note Switch the device off and disconnect the charger and any other device before removing any covers Avoid touching electronic components while changing any covers Always store and use the device with any covers attached 1 Switch your phone off 2 On the corner of the phone put the tip of your index finger in the seam between the screen frame and the back cover Press the middle of the...

Page 14: ...Get Started 5 4 Push the SIM card into the SIM slot with the metal contact area down 5 If you have a memory card push the card into the memory card slot ...

Page 15: ...Get Started 6 6 Line up the battery contacts and put the battery in 7 Press the bottom edge of the back cover against the bottom edge of your phone and snap the cover into place ...

Page 16: ...n how to remove the previous SIM or memory card from your phone 1 Switch your phone off 2 On the corner of the phone put the tip of your index finger in the seam between the screen frame and the back cover Press the middle of the back cover bend the cover open and remove it ...

Page 17: ...Get Started 8 3 If the battery is in lift it out 4 To remove the SIM card pull it out from the slot ...

Page 18: ...Get Started 9 5 To remove the memory card pull it out from the slot 6 Line up the battery contacts and put the battery in ...

Page 19: ...cover against the bottom edge of your phone and snap the cover into place Don t press the keys while attaching the cover 8 Switch your phone on Switch the Phone On Switch your phone on and start exploring it Press the power key until the phone vibrates ...

Page 20: ...Get Started 11 Switch the phone off Press and hold the power key and drag the lock screen down ...

Page 21: ...n If you want to avoid accidentally making a call when your phone is in your pocket or bag you can set your keys and screen to lock automatically Press the power key Unlock the keys and screen Press the power key and drag the lock screen up ...

Page 22: ...e start screen swipe down from the top of the screen tap ALL SETTINGS lock screen Screen times out after and select the length of time after which the keys and screen are locked automatically Set Up Your Phone Make the most out of your phone s features from the get go ...

Page 23: ...ructions shown on your phone 2 When asked create your Microsoft account if you don t have one already or sign in with your existing username and password Tip You can also create a Microsoft account later On the start screen swipe down from the top of the screen and tap ALL SETTINGS email accounts add an account Microsoft account Parents must approve the Microsoft account for children under the age...

Page 24: ...ivation If your phone is still not activated visit www sprint com support for assistance If you do not have access to the internet call Sprint Customer Service at 1 888 211 4727 from another phone Transfer Content to Your Lumia Phone Learn how to transfer content to your Lumia phone Transfer Content to Your New Lumia Phone There are nifty ways to transfer your photos videos and other important stu...

Page 25: ...your old phone from the list of found devices and follow the instructions shown on both phones If your contacts are written in a language that is not supported by your new phone the contact info may not be shown correctly If you don t yet have the Transfer my Data app you can download it from www windowsphone com Transfer Content Using Your Microsoft Account If your old phone is a Windows Phone th...

Page 26: ...icrosoft com for your PC You need a Microsoft account to sign in to OneDrive OneDrive may not be available for all phone models 1 On your old phone open the OneDrive app 2 Tap and select what you want to upload 3 Select upload You can now sign in to OneDrive with your Microsoft account to access your content on any device and download it when you need it Tip To transfer Office documents you can al...

Page 27: ...iPhone to your Lumia phone You need a Microsoft account to sync your Lumia phone with Outlook com 1 Use a compatible USB cable to connect your phone to your computer 2 On your computer set the appropriate sync software such as Samsung Kies HTC Sense Sony PC Companion or iTunes to sync the items to Outlook and sync contacts calendar entries and to dos from your phone to your computer 3 In Outlook a...

Page 28: ...ed it may take up to 20 minutes before the charging indicator is displayed Tip You can use USB charging when a wall outlet is not available Data can be transferred while charging the device The efficiency of USB charging power varies significantly and it may take a long time for charging to start and the device to start functioning Make sure your computer is switched on First connect the USB cable...

Page 29: ... the audio connector If you connect an external device or headset other than those approved for use with this device to the audio connector pay special attention to volume levels Antenna Locations Learn where the antennas are located on your phone to get the best possible performance Avoid touching the antenna area while the antenna is in use Contact with antennas affects the communication quality...

Page 30: ...Get Started 21 ...

Page 31: ...is on 2 views the start screen and apps menu Fill the start screen with shortcuts to your favorite apps and the contacts you need the most and find all your apps easily in the apps menu The start screen consists of tiles which are shortcuts to your apps contacts browser bookmarks and more Some tiles may show you notifications and updates such as your missed calls received messages and the latest n...

Page 32: ... press The apps menu is the home to all your apps in neat alphabetical order All the installed apps end up here To look up an app in the apps menu tap or tap a letter To add an app shortcut to your start screen in the apps menu tap and hold the app and tap pin to start ...

Page 33: ... can quickly see notifications such as your missed calls and unread mails and messages open the camera and access all phone settings Navigate Inside an App There s more to your apps than meets the eye To find more views in an app swipe left To discover more actions use the options menu In most apps to go to another view swipe left ...

Page 34: ...Basic Operations 25 Find more options in an app Tap In the options menu you can find additional settings and actions that are not shown as icons ...

Page 35: ... open further options place your finger on an item until the menu opens Example To open an app or other item tap the app or item To edit or delete a calendar appointment tap and hold the appointment and select the appropriate option Tap and hold to drag an item Place your finger on the item for a couple of seconds and slide your finger across the screen ...

Page 36: ...ion you want Example Swipe left or right between the start screen and the apps menu or between different views in the hubs To quickly scroll through a long list or menu slide your finger quickly in a flicking motion up or down the screen and lift your finger To stop the scrolling tap the screen ...

Page 37: ...Basic Operations 28 Zoom in or out Place 2 fingers on an item such as a map photo or web page and slide your fingers apart or together ...

Page 38: ...ock to On Screen rotation may not work in all apps or views Write Text Learn how to write text quickly and efficiently with your phone s keyboard Use the On Screen Keyboard Writing with the on screen keyboard is easy You can use the keyboard when holding your phone in portrait or landscape mode You can write your messages by tapping the letters or by swiping through them Tap a text box 1 Character...

Page 39: ...ping without tapping the space key Your phone adds the spaces Not all languages are supported Switch between upper and lower case characters Tap the shift key To switch caps lock mode on double tap the key To return to normal mode tap the shift key again Type in a number or special character Tap the numbers and symbols key To see more special character keys tap the shift key Some special character...

Page 40: ...ection you want to copy and tap To paste the text tap Add an accent to a character Tap and hold the character and tap the accented character Delete a character Tap the backspace key Move the cursor To edit a word you just wrote tap and hold the text until you see the cursor Drag the cursor to the place you want ...

Page 41: ...uggestions swipe left Tip If the suggested word is marked in bold your phone automatically uses it to replace the word you wrote If the word is wrong tap it to see the original word and a few other suggestions Correct a word If you notice that you have misspelled a word tap it to see suggestions for correcting the word Add a new word to the dictionary If the word you want isn t in the dictionary w...

Page 42: ...On the start screen swipe down from the top of the screen and tap ALL SETTINGS keyboard add keyboards 2 Select the languages you want to write in and tap Tip To remove a pre installed keyboard tap and hold the language you don t want to use and tap remove Switch between the languages when writing Tap the language key repeatedly until the language you want is shown The keyboard layout and word sugg...

Page 43: ...Microsoft account you can for example Download content from Store Back up your contacts Upload store and share pictures and documents Back up your phone on OneDrive Play Xbox games Get your avatar and gaming achievements on your phone and add to them when you play games on your phone Keep track of and lock your lost phone with Find My Phone Get feeds from social networking services to your People ...

Page 44: ...dren under the age of 13 To approve the account on the start screen swipe down from the top of the screen tap ALL SETTINGS email accounts Microsoft account and follow the instructions shown on the phone You can also create or manage your account at www live com Set Up My Family If you want to restrict your kids from downloading paid or age rated content from Store or games store set up My Family X...

Page 45: ...t freeing memory for your favorite or new apps OneDrive is cloud storage for all your documents and photos so you can access share or restore them if needed You can also set it to back up your stuff automatically so when you take a photo or a video it s copied to your cloud album With OneDrive you can access your photos documents and more from your phone tablet or computer Depending on the app you...

Page 46: ...o save an Office document to your phone from OneDrive open the document you want tap save as and switch Save to to phone Save a photo back to your phone from OneDrive Tap Photos swipe to albums tap OneDrive select the folder and photos you want and tap Share Your Photos and Documents between Your Devices With OneDrive you can easily access your photos documents and other stuff you have uploaded fr...

Page 47: ...g and drop the files you want to upload to the OneDrive folder in the file manager such as Windows Explorer or Finder and the files are automatically uploaded to OneDrive Store Make your phone your own with more apps games and other items some of which are free of charge Browse Store to find the latest content for you and your phone You can download Apps Games Entertainment apps and services News ...

Page 48: ...ems recommended for you and your phone Browse different categories or search for specific items 1 Tap Store 2 Tap a category on the front page or swipe left or right to see more categories and items 3 Tap an item to view its details When you view an item related items are also shown Tip Did you find something in Store that you know your friends would be interested in Tap share to send them a link ...

Page 49: ...kid has a Windows Phone 8 1 you can use the My Family website to manage their game and app downloads and settings To set up My Family go to https www windowsphone com family sign in to the Microsoft account with both your and the kid s mail address and password and follow the instructions This feature is not available in all languages For more info on feature and service availability see the How t...

Page 50: ...that might interest you on the start screen swipe down from the top of the screen tap ALL SETTINGS and switch advertising id to On If you want to clear the info that your phone uses to find your relevant ads and tips tap reset your advertising ID Security Learn how to protect your phone and to keep your data secure Set Your Phone to Lock Automatically You can protect your phone against unauthorize...

Page 51: ...LL SETTINGS lock screen change password Use Your Phone When It s Locked You can use certain features of your phone when it is locked without having to type in the security code To wake up your phone press the power key View your notifications Swipe down from the top of the screen Open the camera If you add a shortcut for the camera in the action center you can quickly switch the camera on when you...

Page 52: ...rosoft account as on your phone 3 Select find my phone You can Locate your phone on a map Make your phone ring even if silent mode is switched on Lock your phone and set it to show a message so it can be returned to you Delete all data from your phone remotely The available options may vary Tip Set your phone to automatically save its location every few hours If your phone runs out of battery you ...

Page 53: ...s available just follow the instructions shown on your phone If your phone is short on memory you may need to move your apps photos and other stuff to the memory card Tip By default your phone updates your apps and other components such as device hub automatically when you re connected to a Wi Fi network To check your update history tap Store downloads and swipe to history After the update check t...

Page 54: ...d against unauthorized use or is required to access some features You can set your phone to ask for the PIN code when you switch it on If you forget the code or it isn t supplied with your card contact your network service provider If you type in the code incorrectly 3 times in a row you need to unblock the code with the PUK code PUK This is required to unblock a PIN code If not supplied with your...

Page 55: ...ations 46 Code Description MEID This is used to identify phones in the network You may also need to give the number to your care point services To view your MEID number swipe left and tap Settings about More info ...

Page 56: ...tes of your pinned contacts are shown on the tile and you can view your contacts details directly from the start screen Apps menu All your apps are listed here all neatly ordered If you have a lot of apps to look one up tap To access the Windows Phone software license terms select Settings about Please read the terms Note that by using the software you accept the terms If you do not accept the ter...

Page 57: ...aves Switch the vibration of the navigation keys on or off On the start screen swipe down from the top of the screen tap ALL SETTINGS touch and change the setting for navigation bar Changing the vibration setting for incoming calls doesn t affect the vibration of the navigation keys Change the navigation bar color If your phone has the navigation bar on the touch screen you can change its color to...

Page 58: ...he apps menu and in the following menu tap the first letter or character for the app you want View switch between and close open apps To view the open apps press and hold To switch the app swipe to the app you want and tap the app To close the apps you no longer need tap ...

Page 59: ...creen you can See your missed calls and recent unread mails and messages Check any notifications such as available app updates in Store Open apps Check for Wi Fi networks and connect to them Quickly jump to settings 2 To close the menu press the back key Personalize the action center On the start screen swipe down from the top of the screen and tap ALL SETTINGS notifications actions To change a sh...

Page 60: ...olume for media and apps Press a volume key tap and set the volume for media and apps The maximum volume level is 30 Use Your Phone in Airplane Mode In places where you don t want to make or receive calls you can still access your music videos and offline games if you switch airplane mode on Airplane mode closes connections to the mobile network and switches your device s wireless features off Com...

Page 61: ...our SIM card is locked Airplane mode is switched on Your phone is roaming outside your home mobile network Mobile data connection Single letters combinations of letters or combinations of letters and numbers show the type of mobile network to which you re connected Icons that show the network connection type may vary between regions and network service providers Your phone is connected to a 3G net...

Page 62: ...connected to a device Battery Battery power level The battery is charging Battery saver mode is switched on Battery power or state of the battery isn t currently known Notifications You have unread notifications such as new messages To check the notifications swipe down from the top of the screen Profiles Vibrate mode is switched on Silent mode is switched on Cortana Cortana is handling your calls...

Page 63: ...oup apps into folders 1 To add a background photo on the start screen swipe down from the top of the screen and tap ALL SETTINGS 2 Tap start theme choose photo 3 Tap a photo crop it as you like and tap Tip Why not match your background and tile colors with your background picture Tap Background or Accent color To share your theme on all your Windows devices on the start screen swipe down from the ...

Page 64: ...fo it can show To unpin the tile tap and hold the tile and tap Group tiles into folders Tap and hold the tile and drag and drop it on top of the tile or folder you want to group it with To open an app from the folder tap the folder then tap the app you want To change the name of the folder tap and hold the name and type in the name you want To remove a folder unpin the tiles in it ...

Page 65: ... a contact Tap People tap and hold the contact and tap pin to start When you pin contacts their feed updates are shown on the tile and you can call them directly from the start screen Personalize the Lock Screen Change the lock screen to your liking You can for example have your own favorite photo in the background ...

Page 66: ... notification slot and choose the app you want to add Show the artist when playing music Switch Show artist when playing music to On Create a Safe Fun Start Screen for Kids You can let your kids use some apps on your phone without having to worry about them accidentally deleting your work mail making online purchases or doing anything else they shouldn t Put selected apps games and other favorites...

Page 67: ...hase To define a Wallet PIN tap Wallet settings PIN Some purchases may not be available for all ages As Internet Explorer is not available in kid s corner you don t have to worry about the websites your kids visit Go to your own start screen Press the power key twice and swipe up on your own lock screen If you ve set a password type it in Go back to the kid s start screen On your own lock screen s...

Page 68: ...t and select the notification sound Add new ringtones from your PC to your phone Connect your phone to your PC with a USB cable and use the file manager of your PC to move the song you want to the ringtone folder in your phone Your PC must have Windows Vista Windows 7 Windows 8 or later To set the song as your ringtone in the ringtones sounds view tap Ringtone and under Custom tap the song You can...

Page 69: ... silence to On Switch silent mode off Tap Switch the vibration off If you don t want your phone to vibrate tap Extend Battery Life Get the most out of your phone while getting the battery life you need There are steps you can take to save power on your phone To save power Action Description Charge wisely Always charge the battery fully Select only the sounds that you need Mute unnecessary sounds s...

Page 70: ...ot using To close most of the apps press and hold and tap on the apps you want to close Use location services selectively If you want to keep location services switched on but don t want to use check in services on the start screen swipe down from the top of the screen and tap ALL SETTINGS Swipe to applications tap people and switch Use my location to Off Use network connections selectively Set yo...

Page 71: ...a mobile data connection If both Wi Fi and mobile data connections are available your phone uses the Wi Fi connection 1 On the start screen swipe down from the top of the screen and tap 2 Make sure Wi Fi networking is switched to On 3 Select the connection you want to use Close a mobile data connection On the start screen swipe down from the top of the screen tap ALL SETTINGS cellular SIM and swit...

Page 72: ... connect your phone to your computer and follow the instructions on the computer screen You have 2 options either sync content between your phone and computer using the Windows Phone app for desktop or drag and drop content from your phone to your computer in the file manager such as Windows Explorer Back up the photos you ve taken earlier to OneDrive Tap Photos select the photos or albums you wan...

Page 73: ...lete temporary files and other data from just your browser tap Internet Explorer settings delete history Tip If your phone doesn t recognize the file type of a file such as a zip file it places the file in the Other folder You can check what these are and delete the ones you don t need using the Files app Save or Move Apps to a Memory Card Expand your phone s memory with a memory card and save you...

Page 74: ...ge Files on Your Phone With the Files app you can easily check the files on your phone organize them into folders or delete the ones you don t need anymore You can manage the files both in the phone memory and on the memory card You can download the free Files app from www windowsphone com Data transmission costs may apply 1 Tap Files 2 To navigate to a folder tap the folder you want 3 To search t...

Page 75: ...Your Phone Interface 66 Share files or folders Tap select what you want to share tap and select how you want to share ...

Page 76: ...aker Call a phone number Tap type in the phone number and tap call To type in the character used for international calls tap and hold 0 The character only works from abroad The character may not work in all regions In this case enter the international access code directly Search your call history To search for a call record swipe to history tap and type in the contact s name or phone number Remove...

Page 77: ...e Swipe to people tap the contact you want to call and tap If your phone does not have a front camera you can use the main camera for video calls Make a Skype call with Cortana On the start screen tap Cortana and say Skype call or Skype video call followed by the name of the contact Cortana is not available in all languages For info on the supported languages go to www windowsphone com Use 1 Touch...

Page 78: ...f needed and switch Flip to silence to On When someone calls you press the volume key or the lock key You can also turn your phone face down Reply to a Call by a Text Message If you can t speak right now you can reply to the caller by a text message 1 When someone calls you tap TEXT REPLY 2 Tap type a message and write your message You can only reply by a text message to calls from the contacts sa...

Page 79: ...r friends have left 1 Tap 2 Tap Or if you re using visual voice mail swipe right to see the list of voice mail messages If asked type in the voice mail password you received from your network service provider 3 You can listen or reply to voice mail messages delete them or record a greeting message For the availability of the voice mailbox service and for info on setting up how long before calls ar...

Page 80: ...caller you want to block and tap block number You can also add numbers to your blocked numbers list from text messages On the start screen swipe down from the top of the screen and tap ALL SETTINGS call SMS filter Switch Block calls SMS to On Check which numbers are blocked Tap blocked numbers Get notifications about blocked calls or messages Tap advanced and switch Notifications to On Contacts Yo...

Page 81: ...niently in one place The rooms view is home to your rooms and groups which are ways to stay in touch with your most important contacts The rooms let you and your invited friends privately chat and share things like calendars and photos The groups make it easy to see social updates from just the people you add to the group and to send mails or messages to all of them at once Add or Delete a Contact...

Page 82: ... filter out the contacts without phone numbers Switch Hide contacts without phone numbers to On Save a Number from a Received Call When you ve received a call you can easily save the number if it s not yet saved in your People hub You can save the number in a new or existing contacts list entry 1 Tap and swipe to history 2 Tap next to a phone number and tap 3 Tap edit the phone number and phone nu...

Page 83: ...r or character for the name you want Use a voice command In any view press and hold and say Call or Text and the contact s name Not all languages are supported Link Contacts It sometimes happens that you have separate entries for the same contact from different social networking services or mail accounts You can link multiple contacts so that their info is in a single contact card 1 Tap People and...

Page 84: ...e sure the phone is visible to other devices 2 On your new phone tap Transfer my Data 3 Tap continue and switch Bluetooth on 4 Select your old phone from the list of found devices and follow the instructions shown on both phones If your contacts are written in a language that is not supported by your new phone the contact info may not be shown correctly If you don t yet have the Transfer my Data a...

Page 85: ...roup called Best friends in your phone Add a new group contact Tap the group and tap and a contact Remove a contact from a group Tap the group and Tap the contact and remove from group Rename a group Tap the group and rename and write the new name Delete a contact group Tap the group and delete Share Your Plans with Your Family and Friends It can be difficult to agree on a time that is convenient ...

Page 86: ...a contact Tip If you haven t used rooms yet your phone has a Family Room ready for you In the People hub swipe to rooms and tap Family Room To invite someone to the room for the first time tap invite someone Share a photo with a room Tap a room swipe to photos and tap photo Then tap a photo and Tip To delete a photo from the room tap the photo and open in OneDrive Then tap the photo and ...

Page 87: ...hone number Tip To add several recipients tap select the recipients you want and tap 4 Tap the message box and write your message Tip To add a smiley tap 5 To add an attachment such as a photo tap and select the attachment 6 To send the message tap If you re unable to send a multimedia message check the following Your mobile subscription supports multimedia messages Your data connection is switche...

Page 88: ...ges on the lock screen swipe down from the top of the screen and tap ALL SETTINGS lock screen Choose an app to show detailed status none If you re unable to open a multimedia message check the following Your mobile subscription supports multimedia messages Your data connection is switched on Swipe down from the top of the screen tap ALL SETTINGS cellular SIM and switch Data connection to on You ca...

Page 89: ...e Don t keep your friend waiting reply to the message straight away 1 Tap Messaging 2 In threads tap the conversation containing the message 3 Tap the message box and write your message 4 Tap Forward a message In threads tap a conversation tap and hold the message you want to forward and tap forward Before forwarding the message you can edit what s written or add or remove attachments Send a Messa...

Page 90: ...info on Skype to Skype instant messages see the video at www youtube com watch v AF2HRYdPnAM in English only Tip To save on data costs use a Wi Fi network connection with Skype whenever possible Share your location in a Skype chat While in a chat tap share location Send Your Location in a Message When you ask your friends to come and meet you you can send them your location on a map This feature m...

Page 91: ...e Celebrate your friend s birthday with a song send your song as an audio message 1 When writing a message tap voice note 2 Record your message and tap done 3 Tap Mail You can use your phone to read and reply to mail when you re on the go On the start screen tap To send and receive mail you must be connected to the internet Add or Delete a Mailbox If you use different mail addresses for business a...

Page 92: ...r In your mailbox tap add email account and an account and sign in Tip To add your Exchange work mail contacts and calendar to your phone select Exchange as your account write your work mail address and password and tap sign in Your new mailbox appears as a new tile on the start screen Delete a mailbox On the start screen swipe down from the top of the screen and tap ALL SETTINGS email accounts Ta...

Page 93: ...p you can define which content and how often you want your phone to sync with the server To sync additional content change the Exchange account settings Open Mail from the Start Screen With live mail tiles you can open mail directly from the start screen From the tiles you can see the number of unread mails and if you ve received new mail You can pin several mailboxes to the start screen For examp...

Page 94: ...estions This feature is not available in all languages 5 To attach a photo tap Tip You can also take a new photo while writing your mail Tap take a photo and tap accept 6 Tap to send the mail Send an Office document Tap Office tap the document you want to send and share and select the mail account you want to use Read Mail If you re waiting for important news you don t have to wait until you re at...

Page 95: ...th the mail open tap the attachment such as a photo and it is downloaded to your phone Tap and hold the attachment and tap save Not all file formats can be saved Copy a link With the mail open tap and hold the web link and tap copy link Reply to Mail If you receive a mail that needs a quick answer you can reply straight away using your phone 1 Tap 2 Open the mail and tap Tip To reply to the sender...

Page 96: ...cludes your replies If you d like to view all your mails separately you can switch the conversations feature off 1 Tap 2 Tap settings 3 Switch Conversations to Off Send Automatic Replies If you are on vacation or otherwise out of the office you can send automatic replies to the mails that arrive during your absence 1 Tap settings automatic replies 2 Switch Status to On write your reply and tap Lin...

Page 97: ...ailable Sprint network and automatically connects to it The Sprint Spark network is self discoverable which means no additional steps are required for your phone to connect to it The availability and range of the network depends on a number of factors including your distance to the base station and infrastructure and other objects through which the signal passes For more info about the availabilit...

Page 98: ...r Tip You can also double tap the screen Open a New Tab When you want to visit several websites at the same time you can open new browser tabs and switch between them 1 Tap Internet Explorer 2 Tap Tip To open tabs you re browsing on other devices tap and swipe left to other Tip To go back to the previous website inside a tab swipe right Open a tab for private browsing Tap new InPrivate tab ...

Page 99: ...ew Tap on the address bar To set the font size for the reading view tap settings advanced settings Reading view font size Tip To learn more about the browser settings and what they do tap the link at the bottom of the screen Add a Website to Your Favorites If you visit the same websites all the time add them to your favorites so you can access them quickly 1 Tap Internet Explorer 2 Go to a website...

Page 100: ...or your voice to write your search words 1 Press Tip If you are using Cortana just tap and say your search word 2 Write your search word in the search box and tap You can also select a search word from the proposed matches 3 To see related search results swipe left to see the different search result categories Close Internet Connections Save your battery by closing internet connections that are op...

Page 101: ...www windowsphone com You can upload your photos to OneDrive for easy access from your phone tablet or computer Change the Default Camera You can change the default camera app from Lumia Camera to whichever camera you prefer 1 On the start screen swipe down from the top of the screen tap ALL SETTINGS swipe left to applications and tap photos camera 2 Tap Default camera app and select the camera you...

Page 102: ...o take cool selfies Your photo is enhanced and ready to be shared in a snap To download Lumia Selfie go to www windowsphone com 1 Tap Lumia Selfie 2 Look into the camera lens follow the beeps to line up the shot and hold still as the camera takes your photo Tip To avoid camera shake tap timer and select a delay 3 To reframe the selfie slide your fingers apart or together and tap 4 To enhance your ...

Page 103: ...and corrupt data stored on the card Save the photos and videos you ve taken earlier to a memory card In the Photos hub browse to a photo or video tap and the photo or video and tap save to SD card Tip To quickly select all photos or videos in an album browse to the album and tap select all Save Location Info to Your Photos and Videos If you want to remember exactly where you were when you took a p...

Page 104: ...full creative potential and take professional looking photos With Lumia Camera you can manually adjust the camera settings both in camera and video mode 1 Tap Lumia Camera 2 To view the settings drag to the left To change a setting slide your finger up or down on the slider You can for example change Exposure compensation to control the amount of light in your photo 3 To close the settings drag to...

Page 105: ...you can download it from www windowsphone com 1 Tap Lumia Cinemagraph 2 To take a photo tap and the screen 3 Pick the areas you want to animate and tap 4 To save the animated photo tap Download Camera Lenses from Store You can make your camera even better and find new fun ways to take great photos Download camera lenses apps from Store 1 Tap Lumia Camera 2 Depending on your phone do either of the ...

Page 106: ...otos Hub The photos you ve taken or videos you ve recorded with your phone are saved to the Photos hub where you can browse and view them To find your photos and videos easily mark your favorites or organize them into albums ...

Page 107: ...rk your best shots as favorites so you can find them easily in the favorites view in the Photos hub 1 Tap Photos albums and browse to the photo If the photo is in an online album you can download it to your phone 2 Tap Tip To quickly mark several photos as favorites select the album where the photos are tap select the photos and tap View your favorites In the Photos hub swipe to favorites Upload P...

Page 108: ...nd photos of an occasion a person or a trip organize your photos into albums according to subject for example If your computer is a Mac install the Windows Phone app from the Mac App Store 1 Connect your phone to a compatible computer with a compatible USB cable 2 On your computer open a file manager such as Windows Explorer or Finder and browse to the folder for photos 3 Add a new folder give it ...

Page 109: ... where a photo was taken place 2 fingers on the photo and slide them together Copy Your Photos to Your Computer Use your computer s file manager to copy or move your photos to the computer If your computer is a Mac install the Lumia Photo Transfer for Mac app from www microsoft com mobile support 1 Connect your phone to a compatible computer with a compatible USB cable 2 On your computer open a fi...

Page 110: ...u don t have the Lumia Creative Studio app in your phone you can download it from www windowsphone com Tap Lumia Creative Studio and the photo you want to edit Reframe your photo Tap and select the ratio or rotate your photo Apply a filter Tap Enhance your photo Tap and select the type of enhancement Blur a part of your photo Tap blur background You can select the area you want to blur and adjust ...

Page 111: ...much more You can do all this using your voice with only a minimum of fiddling with the touch screen to distract you from other activities You need a Microsoft account to use Cortana This feature is not available in all languages If you set your phone to a language not supported the Cortana tile and app aren t shown For info on the supported languages go to www windowsphone com Set Up Cortana Tell...

Page 112: ...networking service accounts 1 Tap the social networking app you want to sign in to such as Facebook and follow the instructions shown 2 To download more social networking apps tap Store Tip When you sign in to an account the contacts in the account are automatically imported To choose which accounts show up in your contacts list on the start screen tap People swipe to contacts and tap settings fil...

Page 113: ...p your Microsoft account or a social networking service on your phone your profile photo from one of these services becomes your contact card photo on your phone 1 Tap People and swipe to contacts 2 At the top of your contacts list tap your own photo 3 Tap your photo again and either choose one of the offered photos or tap find another to select a new photo 4 Drag the photo around to adjust the cr...

Page 114: ... a result for more info Tip Keep the camera steady and make sure what you re scanning is completely visible in the camera viewfinder Example Try scanning the following code and see what happens Translate or search for text on the web Point the camera at the text tap scan text and the words you want and tap translate or search This feature may not be available in all languages Take a Screenshot You...

Page 115: ... ve taken tap Photos albums Screenshots Clock and Calendar Keep track of time learn how to use your phone as a clock as well as an alarm clock and how to keep your appointments tasks and schedules up to date Set an Alarm You can use your phone as an alarm clock ...

Page 116: ...noozes the alarm for 2 minutes Turn an alarm off Tap Alarms and switch the alarm to Off Delete an alarm Tap the alarm and Update the Time and Date Automatically You can set your phone to update the time date and time zone automatically Automatic update is a network service and may not be available depending on your region or network service provider 1 On the start screen swipe down from the top of...

Page 117: ...amily you can create and share the event instantly To change the calendar when creating the event tap more details Calendar and the calendar you want to use Example You can create an event to a calendar you are sharing with other people such as your Family room calendar or your work calendar so they know when you are busy Change your status for an event When you want to let others know when you re...

Page 118: ...der date and time 4 Tap Edit or delete a task Tap and hold the task and tap edit or delete Tip Feeling energetic Or hands full and no time for extra tasks To quickly bring the time of the event forward or postpone it tap and hold the task and select the option you want Mark a task as complete Tap and hold the task and tap complete Use Multiple Calendars When you set up your mail or social networki...

Page 119: ... 2 Tap 3 Write search words such as a street address or place name in the search box 4 Select an item from the list of proposed matches as you write or tap the enter key to search The location is shown on the map If no search results are found make sure the spelling of your search words is correct See your current location Tap Get Directions to a Place Get directions for walking driving or using p...

Page 120: ... 1 Tap Maps settings 2 Tap download maps 3 Select the country or region Update an existing map Tap check for updates Delete a map Tap download maps tap and hold the map and tap delete Positioning Methods Your phone shows your location on the map using GPS GLONASS A GPS Wi Fi or network Cell ID based positioning The availability accuracy and completeness of the location info depend on for example y...

Page 121: ...uality of your satellite connection Watch and Listen You can use your phone to watch videos and listen to music and podcasts while on the move Play Music Listen to your favorite music wherever you are 1 Tap Music 2 Tap the song artist album or playlist you want to play Pause or resume playback Tap or Tip To play songs in a random order tap Fast forward or rewind Tap and hold or Tip To subscribe an...

Page 122: ...Tap Video 2 Swipe to COLLECTION 3 Tap the video you want to play Tip You can also buy or rent movies and television shows from the Xbox video store Pause or resume playback Tap or Fast forward or rewind Tap and hold or Enhance Your Audio Experience Get the most out of your music experience and enhance the sound of your music and videos Audio personalization is not enabled when listening to the FM ...

Page 123: ...p automatically when you connect your phone to your computer With Windows 7 you can download it from www windowsphone com For info on which app works with which computer see the following table Windows Phone app Windows Phone app for desktop Windows Phone app for Mac Windows Explorer Windows 8 X X X Windows 8 RT X X Windows 7 X X Windows Vista XP X Mac X Project Your Screen over Wi Fi Project your...

Page 124: ...On FM Radio Learn how to listen to the radio on your phone Listen to the Radio Enjoy your favorite FM radio stations on the go To listen to the radio you need to connect a compatible headset to the device The headset acts as an antenna The headset may be sold separately Tap FM Radio Go to the next or previous station Swipe left or right on the frequency bar Close the radio app Press Save a Radio S...

Page 125: ...ad to games store to download and install new games on your phone 1 Tap Games games store 2 Browse the selection and tap the game you want 3 To download a free game tap install 4 To try a game for free tap try 5 To buy a game tap buy Tip To uninstall a game on the start screen swipe left to the apps menu tap and hold the game and tap uninstall The availability of payment methods depends on your co...

Page 126: ... to section at www windowsphone com The availability of apps and games may depend on your kid s age Play a Game Gaming on your phone is a truly social experience Xbox Microsoft s gaming service lets you play games with your friends and use your gamer profile to keep track of game scores and achievements You can do this online on your Xbox console and on your phone in the Games hub 1 Tap Games 2 Sw...

Page 127: ... device you re using Microsoft Office Mobile consists of the following Microsoft Word Mobile Microsoft Excel Mobile Microsoft PowerPoint Mobile Microsoft SharePoint Workspace Mobile OneDrive Work with Word Mobile Polish your documents on the road with Microsoft Word Mobile You can create or edit documents and share your work on a SharePoint site 1 Tap Office 2 Swipe to places 3 Tap the location of...

Page 128: ... document and tap delete Work with Excel Mobile No need to travel to the office to check the latest figures With Microsoft Excel Mobile you can edit your spreadsheets create new ones and share your work on a SharePoint site 1 Tap Office 2 Swipe to places 3 Tap the location of the file 4 Tap the Excel file you want to edit 5 To move to another worksheet tap and a worksheet 6 To save your workbook t...

Page 129: ...rPoint file you want to view 2 Tap a PowerPoint file and turn your phone to landscape mode 3 To browse between slides swipe left or right 4 To go to a specific slide tap and the slide you want to see 5 To add a note to a slide turn your phone to portrait mode and tap the blank area under the slide 6 To edit a slide tap Tap to return 7 To save your presentation tap save Send a presentation in a mai...

Page 130: ...offline Return to SharePoint Workspace Mobile Press Write a Note Notes on paper are easy to lose Instead of jotting them down on paper you can write your notes with Microsoft OneNote Mobile This way you always have your notes with you You can also sync your notes to OneDrive and view and edit them with OneNote on your phone on your computer or online in a web browser 1 Tap OneNote 2 Tap 3 Write yo...

Page 131: ...ode left edge up Use Your Work Phone A company account on your phone helps you do your job If you have a work phone your company can create a company account that keeps the info in your phone more secure gives you access to documents or info from inside the company s network and even provides apps or hubs that help you do your job If your company has apps available you are given the option to down...

Page 132: ...dee For more info on Office 365 see the video at www youtube com watch v 2QxiYmAerpw in English only Keep Your Data Secure on Your Phone Your phone has a variety of security options to make sure no one else has access to the sensitive data you have stored on your phone For example you can set your phone to lock automatically or you can even locate your phone if it gets lost not available in all re...

Page 133: ...fully integrate with Microsoft Office You can download the Microsoft Lync mobile version to your phone from Store For more info see the user documentation on the Microsoft Lync support pages at lync microsoft com en us resources pages resources aspx title downloads Wallet Use Wallet to collect your payment methods in one place and keep it secure with a PIN code Wallet is a virtual wallet on your p...

Page 134: ...eting apps and services are provided by third parties Microsoft Mobile does not provide any warranty or take any responsibility for any such apps or services including support functionality transactions or loss of any monetary value You may need to reinstall and activate the cards you have added as well as the payment or ticketing app after repair of your device ...

Page 135: ...the folders of your phone double click the name of the phone There are separate folders for documents downloads music pictures ringtones and videos 3 Drag and drop items from your phone to the computer or from your computer to the phone Make sure you put the files in the right folders on your phone or you may not be able to see them You can t copy text messages or contacts to your computer but you...

Page 136: ...hers accessing your data Using a Wi Fi connection is generally faster and less expensive than using a mobile data connection If both Wi Fi and mobile data connections are available your phone uses the Wi Fi connection 1 On the start screen swipe down from the top of the screen and tap 2 Switch Wi Fi networking to On 3 Select the connection you want to use Use a mobile data connection On the start ...

Page 137: ...This app can cut off data connections entirely if needed 1 Tap data sense 2 Tap set limit and choose the values you want Tip When using Internet Explorer you can save on data usage costs automatically Tap settings Data Sense savings and select the setting you want Wi Fi Find out more about using the Wi Fi connection Connect to Wi Fi Connecting to a Wi Fi network is a handy way of accessing the int...

Page 138: ...op of the screen and tap Wi Fi Sense 2 Switch Connect to Wi Fi hotspots to On Tip Share the Wi Fi hotspots with your friends who also use Wi Fi Sense Switch Share Wi Fi networks I select to On Use a Secure VPN Connection You may need a virtual private network VPN connection to access your company resources such as intranet or corporate mail or you may use a VPN service for personal purposes Contac...

Page 139: ...must however be within 10 meters 33 feet of each other although the connection may be subject to interference from obstructions such as walls or from other electronic devices Paired devices can connect to your phone when Bluetooth is switched on Other devices can detect your phone only if the Bluetooth settings view is open Do not pair with or accept connection requests from an unknown device This...

Page 140: ...f to compatible devices You can use more than one Bluetooth connection at a time For example while using a Bluetooth headset you can still send things to another device 1 On the start screen swipe down from the top of the screen tap ALL SETTINGS Bluetooth and switch Status to On 2 Tap and hold the content you want to send and tap share Bluetooth For example in the Photos hub tap and hold a photo a...

Page 141: ...e and tap the Bluetooth device you connect your phone to when driving such as a headset Driving mode starts automatically when the phone and the added Bluetooth device connect Change Your Device Name You can change your phone s device name to make it easy to identify when connecting to other devices with Bluetooth 1 Use a compatible USB cable to connect your phone to a computer running Windows 2 F...

Page 142: ...so use your phone with a teletypewriter TTY TDD 1 On the start screen swipe down from the top of the screen and tap ALL SETTINGS 2 Tap ease of access Change the font size Tap the Text size slider Switch high contrast on Switch High contrast to On Magnify the screen Switch Screen magnifier to On and double tap the screen with 2 fingers When using the magnifier use 2 fingers to move around the scree...

Page 143: ...ur screen aloud Not all languages are supported and you may need to download additional language packages 1 On the start screen swipe down from the top of the screen tap ALL SETTINGS ease of access and switch Narrator to On 2 To hear the names of the items on the screen move your finger on the screen To open an item double tap the item When Narrator is switched on some touch screen actions such as...

Page 144: ... tap ALL SETTINGS motion data 2 Switch motion data to On Language Settings Add more languages on your phone 1 On the start screen swipe down from the top of the screen and tap ALL SETTINGS language 2 Tap add languages and select the language you want to download Some languages may require you to download a language pack You may also need to restart your phone before you can use the new language Ti...

Page 145: ... lumiasupport If your phone doesn t respond Try the following Press and hold the power key for about 10 seconds The phone restarts If your phone freezes frequently update your phone software or reset your phone Resetting restores the factory settings and erases all your personal content including apps you ve purchased and downloaded On the start screen swipe down from the top of the screen and tap...

Page 146: ...our voicemail password when you set up your voicemail Data services password With your Sprint phone you may elect to set up an optional data services password to control access and authorize purchases For more info or to change your passwords sign on to www sprint com mysprint Manage Your Account Manage your Sprint account from your computer your Sprint phone or any other phone Online Go to www sp...

Page 147: ...nt 411 and you will be billed for airtime Tap and then tap 411 and call Sprint Operator Services Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party Tap and then tap 0 and call For more info or to see the latest in products and services visit us online at www sprint com mysprint Find Your Model Nu...

Page 148: ...or by the service provider you are using when traveling In these cases you may not be able to make or receive calls send or receive messages or use mobile data connections To make sure your device works seamlessly when full 4G LTE service is not available it is recommended that you change the highest connection speed from 4G to 3G To do this swipe left on the start screen and tap Settings cellular...

Page 149: ...temperatures High temperatures may damage the device or battery Do not store the device in cold temperatures When the device warms to its normal temperature moisture can form inside the device and damage it Do not open the device other than as instructed in the user guide Unauthorized modifications may damage the device and violate regulations governing radio devices Do not drop knock or shake the...

Page 150: ...es not affect the use of content protected with other types of DRM or the use of non DRM protected content If your device has content protected with either PlayReady or WMDRM both the licenses and the content are lost if the device memory is formatted You may also lose the licenses and the content if the files on your device become corrupted Losing the licenses or the content may limit your abilit...

Page 151: ...ds Batteries may explode if damaged Use the battery and charger for their intended purposes only Improper use or use of unapproved or incompatible batteries or chargers may present a risk of fire explosion or other hazard and may invalidate any approval or warranty If you believe the battery or charger is damaged take it to a service center before continuing to use it Never use a damaged battery o...

Page 152: ...ar implant to determine if you hear any interference Consult your service provider about its return and exchange policies and for information on hearing aid compatibility Some wireless devices may interfere with some hearing aids Your device complies with FCC rules on hearing aid compatibility These rules require an M3 rating or higher The M value of your device is marked on the device sales packa...

Page 153: ...icle or its equipment Only qualified personnel should install the device in a vehicle Faulty installation may be dangerous and invalidate your warranty Check regularly that all wireless device equipment in your vehicle is mounted and operating properly Do not store or carry flammable or explosive materials in the same compartment as the device its parts or accessories Do not place your device or a...

Page 154: ...rmation for your phone Declaration of Conformity The availability of products features apps and services may vary by region Microsoft Mobile may in its sole discretion change correct or discontinue any of its services in whole or in part For more info contact your dealer or your service provider This device may contain commodities technology or software subject to export laws and regulations from ...

Page 155: ... generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment ...

Page 156: ...For Assistance 147 shall be implied for any other use Additional information including that related to promotional internal and commercial uses may be obtained from MPEG LA LLC See www mpegla com ...

Page 157: ...t connections 127 keys and parts 3 locking the keys 12 locking the screen 12 make a call 67 maps 110 memory card 4 messaging 78 navigation 110 office 118 on screen keyboard 29 people hub 72 personalizing 54 phone activation 15 phone app 67 PIN code 42 play music 112 play video 113 remove memory card 7 remove SIM card 7 restore data 63 save or move apps 64 security 41 send a message 78 send mail 84...

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