Nokia IP380 - Security Appliance, Appliance Installation Manual, Page: 88 / 114

8
Troubleshooting
88 IP350 and IP380 Appliance Installation Guide
Problem
You do not have a console connection to the IP350 and IP380
appliance.
Solution
For information about how to create a console connection,
see “Using a Console Connection to Perform the Initial Configuration” on
page 34.
Problem
Not connected with a null-modem cable.
Solution
Verify that you are using a null-modem cable. For pinout
information, see “Using a Console Connection to Perform the Initial
Configuration” on page 34.
Problem Wrong terminal settings.
Solution Verify terminal settings: 8 data, 1 stop, no parity, 9600 bps.
Problem Terminal set for flow control.
Solution The IP350 and IP380 appliance does not use flow control. The
terminal should be set for no flow control.
Problem
Defective IP350 and IP380 appliance or file system.
Solution Contact the Nokia customer support site listed in “Nokia Contact
Information” on page 3.
Problem
Database is corrupt.
Solution
Return to default settings according to the instructions included in
the instructions for resetting the default password, or contact the Nokia
customer support site listed in
“Nokia Contact Information” on page 3.
Login Prompt Appears, But Password Not Accepted
Problem
Entered wrong password.
Solution
Obtain a valid password or set the password to a default value.
All manuals and user guides at all-guides.com