Nokia IP30 - Satellite Plus - Security Appliance, User Manual

Page: 123 / 164

Frequently Asked Questions
IP30 123
5
Troubleshooting
If the IP30 does not function normally, refer Frequently Asked
Questions, and perform the required tasks:
Frequently Asked Questions
I cannot access the Internet. What should I do?
Check for the following:
„
Check if the PWR/SEC LED is active. If not, check the power
connection to the IP30.
„
Check if the WAN LINK/ACT LED is on. If not check the
network cable to the modem and make sure the modem is
turned on.
„
Check if the LAN LINK/ACT LED for the port used by your
computer is on. If not, check if the network cable linking your
computer to the IP30 is connected properly.
„
Using your web browser go to http://my.firewall and see
whether “connected” appears on the status bar. Make sure that
the IP30 network settings are configured as per your Service
Center directions.
„
Check your TCP/IP configuration according to Chapter 2.
„
If the firewall level is set to “High”, try setting it to “Medium”
or “Low”.