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General Troubleshooting Information

Nokia IP200 Series Security Platform Installation Guide

85

Problem

Port not enabled.

Solution

Verify from the Interface page in Network Voyager that the 

interface port is configured as active.

Problem

High collision rate on the hub. 

Solution

Disconnect connections one at a time until the problem is 

localized to one computer and troubleshoot further.

Summary of Contents for IP200 Series

Page 1: ...Part No N451435002 Rev A Published January 2006 Nokia IP200 Series Security Platform Installation Guide ...

Page 2: ...ded by Nokia Inc as is and any express or implied warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall Nokia or its affiliates subsidiaries or suppliers be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or ...

Page 3: ...e USA and Canada 1 512 437 7089 email info ipnetworking_americas nokia com Europe Middle East and Africa Nokia House Summit Avenue Southwood Farnborough Hampshire GU14 ONG UK Tel UK 44 161 601 8908 Tel France 33 170 708 166 email info ipnetworking_emea nokia com Asia Pacific 438B Alexandra Road 07 00 Alexandra Technopark Singapore 119968 Tel 65 6588 3364 email info ipnetworking_apac nokia com Web ...

Page 4: ...4 Nokia IP200 Series Security Platform Installation Guide ...

Page 5: ...he Nokia IP200 Security Platform 19 Nokia IP200 Security Platform Appliance Overview 20 Built in Ethernet Ports 21 Console and Serial AUX Ports 22 System Status LEDs 24 Site Requirements 26 Product Disposal 26 Safety Warnings and Cautions 27 Managing IP200 Security Platform Appliances 28 2 Installing a Nokia IP200 Security Appliance 31 Rack Mounting a Single Nokia IP200 Appliance 31 Rack Mounting ...

Page 6: ...mmand Line Interface to Manage Your Appliance 48 Using Nokia Horizon Manager 49 4 Connecting to the Ethernet Ports 51 Built In Four Port 10 100 Ethernet Interface 51 Ethernet Features 52 Connecting to Ethernet Ports 52 5 Configuring and Activating Encryption Acceleration 55 Configuring and Activating Nokia Encryption Acceleration 55 Configuring Software to Use Hardware Acceleration 56 6 Installing...

Page 7: ...bles 67 Viewing Other System Information 71 Protecting the Boot Manager with a Password 72 Resetting the Admin Password 75 Reinstalling or Upgrading the Boot Manager 76 Troubleshooting 78 8 Troubleshooting 81 General Troubleshooting Information 81 A Technical Specifications 87 Physical Dimensions 87 Space Requirements 87 Other Specifications 88 Appliance Interfaces 89 B Compliance Information 91 D...

Page 8: ...8 Nokia IP200 Series Security Platform Installation Guide ...

Page 9: ...nstallation Guide 9 Tables Table 1 Command Line Conventions 15 Table 2 Text Conventions 16 Table 3 Pin Assignments for DB9 and DB25 Interface Cables 24 Table 4 Appliance Status LEDs 25 Table 5 Boot Manager Variables 67 Table 6 Boot Flags 68 ...

Page 10: ...10 Nokia IP200 Series Security Platform Installation Guide ...

Page 11: ... 4 Pin Assignments for Console and AUX Connections 23 Figure 5 Appliance Status LEDs 25 Figure 6 Installing the Mounting Brackets 32 Figure 7 Single Appliance Installation 33 Figure 8 Power Switch Location 42 Figure 9 Nokia Network Voyager Reference Access Points 47 Figure 10 Output Connector for the Ethernet Cable 53 Figure 11 Ethernet Crossover Cable Pin Connections 54 Figure 12 Inserting a Flas...

Page 12: ...12 Nokia IP200 Series Security Platform Installation Guide ...

Page 13: ...nformation In This Guide Conventions This Guide Uses Related Documentation In This Guide This guide is organized into the following chapters and appendixes Chapter 1 Overview presents a general overview of the Nokia IP200 Security Platform Chapter 2 Installing a Nokia IP200 Security Appliance explains how to rack mount the appliance and how to physically connect it to a network and power Chapter 3...

Page 14: ...roubleshooting discusses problems you might encounter and proposes solutions to these problems Appendix A Technical Specifications gives technical specifications such as interface characteristics Appendix B Compliance Information includes compliance and regulatory information Conventions This Guide Uses The following sections describe the conventions this guide uses including notices text conventi...

Page 15: ... line path Table 1 Command Line Conventions Convention Description command A user generated instruction typically sent using a console or terminal The command statement and its associated syntax must be entered exactly as shown in lowercase letters italics Indicates a variable in a command that you must supply For example delete interface if_name Supply an interface name in place of the variable F...

Page 16: ...tely after the name of the file The extension might be optional in certain products Punctuation and mathematical notations are literal symbols that you must enter exactly as shown Table 1 Command Line Conventions continued Convention Description Table 2 Text Conventions Convention Description monospace font Indicates command syntax or represents computer or screen output for example Log error 1245...

Page 17: ...work Voyager Reference Guide and the CLI Reference Guide for the version of IPSO you are using from the Nokia Voyager application Check Point documentation is available from the Check Point Web site at http www checkpoint com You can also order Check Point documentation from Nokia or download it from the Nokia support site at https support nokia com The words enter and type Enter indicates you typ...

Page 18: ...18 Nokia IP200 Series Security Platform Installation Guide ...

Page 19: ...l on page 26 Managing IP200 Security Platform Appliances on page 28 About the Nokia IP200 Security Platform The Nokia IP200 Security Platform combines the power of Nokia IPSO software with your choice of firewall and VPN applications The IP200 platform provides built in hardware based encryption acceleration The IP200 appliances are ideally suited for growing companies and satellite offices that w...

Page 20: ...ated router functionality eliminates the need for separate intranet and access routers in security applications For more information and technical specifications see Technical Specifications on page 87 Nokia IP200 Security Platform Appliance Overview The following figures show component locations for Nokia IP200 appliances Figure 1 Component Locations Front View 00024 IP260 Built in Ethernet ports...

Page 21: ...ernet Interface Front Panel Details Note Nokia products support NICs purchased from Nokia Corporation or Nokia approved resellers only The Nokia Global Support Services group can provide support only for Nokia products that use Nokia approved accessories For sales or reseller information contact a Nokia service provider listed in the Nokia Contact Information on page 3 00321 Power plug Power switc...

Page 22: ... modem connection for managing the appliance Figure 4 provides pin assignment information for console and serial connections Caution Nokia recommends that you use the console cable that was delivered with your appliance for your console connection Otherwise ensure that the pin assignments for your cable match those provided in this section Note Although pin assignments are the same for console and...

Page 23: ...Platform Installation Guide 23 Figure 4 Pin Assignments for Console and AUX Connections 00460 6 9 5 1 Pin Assignment Input or output 1 DCD AUX port only not used by the console port Input 2 RXD Input 3 TXD Output 4 DTR Output 5 GND 6 DSR Input 7 RTS Output 8 CTS Input 9 not used ...

Page 24: ...he basic operation of Nokia IP200 appliances by checking their status LEDs The system status LEDs are located on the front panel of the appliance as Figure 5 shows Table 3 Pin Assignments for DB9 and DB25 Interface Cables Console or serial pin and assignment DB9 cable output pin and assignment DB25 cable output pin and assignment Shield FG Shield FG 1 FG 2 RXD 3 TXD 2 TXD 3 TXD 2 RXD 3 RXD 4 DTR 6...

Page 25: ...LEDs Figure 4 describes the status conditions for each of the LEDs for all indications they might display Table 4 Appliance Status LEDs Indicator Color Description Caution None off Yellow steady Yellow blinking Normal Initial boot flash activity or Internal voltage problem Temperature fault 00024 IP260 Critical Power or Status Caution ...

Page 26: ... all peripherals included with it including power cords and cables must be disposed of in accordance with all applicable national state and local laws and regulations These devices contain materials and components that must be disposed of properly Power or Status None off Blue Power off Power on Critical None off Red Normal One or more fans are defective or No recognizable boot device with a valid...

Page 27: ...tails about materials used in manufacturing and end of life practices You can also find your product s Eco Declaration which provides basic information on the environmental attributes of the product covering material use packaging disassembly and recycling Contact your local waste management agencies for guidelines specific to your area Safety Warnings and Cautions Warning To reduce the risk of fi...

Page 28: ... Nokia Network Voyager an SSL secured Web based element management interface to Nokia IP security platforms Network Voyager is preinstalled on the IP200 appliance and enabled through the IPSO operating system With Network Voyager you can manage monitor and configure the IP200 appliance from any authorized location within the network by using a standard Web browser For information about how to acce...

Page 29: ...age management application With Horizon Manager you can securely install and upgrade the Nokia proprietary IPSO operating system plus hardware and third party applications such as Check Point FireWall 1 Horizon Manager can perform installations and upgrades on up to 2 500 Nokia IP security platforms offering administrators the most rapid and dependable upgrade to Check Point NG For information abo...

Page 30: ...1 Overview 30 Nokia IP200 Series Security Platform Installation Guide ...

Page 31: ...l which you can order separately This section describes how you can perform both of these installations Rack Mounting a Single Nokia IP200 Appliance Before you mount the appliance on the rack install the two side brackets with four screws on each side as shown in Figure 6 The brackets and screws are included with the materials you receive with the appliance Two mounting positions allow you to moun...

Page 32: ...kia IP200 Series Security Platform Installation Guide Figure 6 Installing the Mounting Brackets You can mount IP200 appliances in a standard 19 inch rack with four mounting screws as Figure 7 shows 00423 IP260 IP260 Bracket position A Bracket position B ...

Page 33: ...ing Two Nokia IP200 Appliances Side by Side The following procedure describes how to install two Nokia IP200 appliances in a 1U rack space This method does not allow you to change the position of the mounting brackets as you can when you use the single appliance installation method 00424 IP260 Mounting screws ...

Page 34: ...ecure the rack mountable shell on the rack with two screws on each side Note To avoid damaging your equipment Nokia recommends that you use all four rack mounting screws when you install your appliance on the rack 2 For each appliance you are installing in the shell use a screwdriver to rotate both locking latches on the appliance counterclockwise until 00427 Mounting Screws ...

Page 35: ...nces into the shell openings If you are installing only one appliance into the shell you can cover the empty opening with a filler panel which you secure with a single screw Note Filler panels are shipped with the shell if you order it separately If you do not have a filler panel available and need one contact your Nokia sales representative 00455 IP260 00428 IP260 Filler panel ...

Page 36: ...re each appliance to the shell by using a screwdriver to turn the locking latch clockwise until you cannot turn it with light force To remove the appliance use a screwdriver to turn the locking latch counterclockwise until you cannot turn it with light force 00426 To secure the appliance To release the appliance ...

Page 37: ...Nokia IP200 Series Security Platform Installation Guide 37 The following figure shows how the installation appears if you are using two appliances side by side in a 1U space 00429 IP260 IP260 ...

Page 38: ...2 Installing a Nokia IP200 Security Appliance 38 Nokia IP200 Series Security Platform Installation Guide ...

Page 39: ...r to provide the initial configuration information the first time the appliance is started Perform the initial configuration manually by using a console connection This chapter describes how to perform the initial configuration manually by using a console connection It includes the following sections Using a Console Connection Connecting Power and Turning the Power On Performing the Initial Config...

Page 40: ...r Nokia IP200 appliance you must use a serial console connection cable included After you perform the initial configuration the console connection is no longer required You can use any standard VT100 compatible terminal with an RS 232 data terminal equipment DTE interface or terminal emulation program configured with the following settings for the console 9600 bps 8 data bits No parity 1 stop bit ...

Page 41: ...ough cable For cable pin assignments for the console connection see Figure 4 on page 23 2 Connect the other end of the cable to the VT100 console or to a system running a terminal emulation program Connecting Power and Turning the Power On A power switch and a receptacle for the power cord are located on each power supply on the back of the appliance as shown in Figure 8 00024 IP260 Console port ...

Page 42: ...utlet 3 Toggle the power switch to the on position to provide power to the IP200 appliance Caution To reduce stress on the power supply when you turn the appliance on wait at least ten seconds before you turn it off Likewise when you turn the power supply off wait at least ten seconds before you turn it back on Note Because the flash memory PC card is hot replaceable for the IP200 you do not need ...

Page 43: ...o the power strip or wall receptacle into which you plugged the appliance If the fans are still not running or if the power LED does not illuminate contact your Nokia service provider as listed in Nokia Contact Information on page 3 for technical support Performing the Initial Configuration The initial configuration allows you to assign a hostname create the admin password and to configure the man...

Page 44: ...he settings are correct contact your Nokia service provider as listed in Nokia Contact Information on page 3 2 Respond to the Hostname prompt within 30 seconds to prevent the DHCP client from starting If the DHCP client starts and you have already connected to a network interface a DHCP server on your network might configure the appliance with an incorrect host name and IP address this could happe...

Page 45: ...ut its slot number slot num and port number port num The physical ID syntax is eth sslot numpport num 5 After you complete the initial configuration connect the network interfaces and use Network Voyager to configure them Connecting Network Interfaces Connect at least one network interface to the network to use as the Nokia Network Voyager system management interface You can also connect the remai...

Page 46: ...liance from any authorized location within the network by using a standard Web browser To open Nokia Network Voyager 1 Start a Web browser on the host you plan to use to configure or monitor your appliance 2 In the Location or Address field enter the IP address of the initial interface you configured for the appliance You are prompted to enter the admin username and the password you entered when y...

Page 47: ...er the Nokia Network Voyager Reference Guide for the version of IPSO you are using and Network Voyager inline help context sensitive help are available for you to use You can access both information sources from the Voyager interface as Figure 9 shows Figure 9 Nokia Network Voyager Reference Access Points Link to online help Nokia Network Voyager Reference Guide Links to inline help context sensit...

Page 48: ...itive information source for Network Voyager To access inline help for the window you are viewing click Help Close and Print buttons are available at the bottom of each inline help window you view Using the Command Line Interface to Manage Your Appliance You can also use the Nokia IPSO command line interface CLI to manage and configure Nokia IP security platforms from the command line Everything t...

Page 49: ...anager You can use Nokia Horizon Manager to install and upgrade Nokia IPSO For information about how to obtain Horizon Manager see the Nokia Contact Information on page 3 Execute from To implement Purpose IPSO command line Enter the following command to invoke the CLI shell clish The prompt changes and you can then enter CLI commands Enter any CLI commands in an interactive mode with help text and...

Page 50: ...3 Performing the Initial Configuration 50 Nokia IP200 Series Security Platform Installation Guide ...

Page 51: ... damage make sure you are properly grounded by using a grounding wrist strap and following the instructions provided with the wrist strap before you handle the components or open the appliance If you do not have a grounding wrist strap make sure you are properly grounded before you touch any electronic component Built In Four Port 10 100 Ethernet Interface Every Nokia IP200 appliance has four buil...

Page 52: ...ss the CLI see the Nokia CLI Reference Guide for the version of Nokia IPSO you are using After the power is turned on the Ethernet link LEDs on the appliance and on the remote equipment illuminate to indicate the connection As data is transmitted the activity LEDs on the appliance illuminates Connecting to Ethernet Ports Caution Cables that connect to Ethernet ports must be IEEE 802 3 compliant to...

Page 53: ...tion Guide 53 The following figure shows the pin assignments for the cable The RJ 45 cable output connector is numbered from left to right with the copper tabs facing down and toward you Figure 10 Output Connector for the Ethernet Cable 00270 1a 1 Pin Assignment 1 TX 2 TX 3 RX 4 5 6 RX 7 8 8 ...

Page 54: ...orts 54 Nokia IP200 Series Security Platform Installation Guide The following figure shows the pin assignments for the RJ 45 crossover cable Figure 11 Ethernet Crossover Cable Pin Connections 00017 1 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 ...

Page 55: ...N performance Configuring and Activating Nokia Encryption Acceleration The Nokia IP200 Security Platform provides built in hardware based encryption acceleration The accelerator card has no external connections and requires no cables Perform the procedures in this section only if SecureXL is turned off If SecureXL is turned on the accelerator is automatically enabled The accelerator card software ...

Page 56: ...work VPN tunnels to use hardware acceleration This step is necessary to use Nokia encryption acceleration on IP200 appliances To enable encryption acceleration for a Check Point VPN 1 Access Nokia Network Voyager 2 On the Network Voyager home page click Security and Access Configuration 3 Click Cryptographic Hardware Acceleration 4 At Hardware Device Configuration click On Click Apply to enable en...

Page 57: ... cards in your IP200 appliance to provide non volatile random access memory RAM You can use the flash memory PC card to store local system logs Nokia IPSO images and configuration files The IP200 appliance has two PC card slots that each support an 8 MB or greater flash memory PC card The two slots are located on the front panel of the appliance as shown in Figure 12 ...

Page 58: ... to the appliance by using Nokia Network Voyager or the command line interface CLI Replacement flash memory PC card and accompanying documentation Caution To avoid potential equipment malfunction Nokia recommends that you obtain flash memory PC cards only from Nokia or authorized resellers For further information contact the appropriate Nokia customer support site listed in Nokia Contact Informati...

Page 59: ... PC card slot 1 or slot 2 2 Press gently on the card until it is firmly seated in the slot The eject button to the left of the slot should be flush with the card Storing System Logs on the Flash Memory PC Card You can use the flash memory PC card to store system log messages Use Nokia Network Voyager to configure the flash memory PC card as an optional disk After you reboot your Nokia IP200 applia...

Page 60: ...on and click the Off radio button under Local Logging 5 Click Apply 6 Click Save 7 Click Up 8 Click Reboot Shut Down System to shut down or reboot the appliance You can now remove the flash memory PC card To use the CLI to disable a flash memory PC card you use for storing system logs before you remove it 1 Enter the following command set syslog local log off 2 Enter the following command where th...

Page 61: ...and you must unmount the flash memory PC card before you remove it You do not need to reboot or shut down the system if you manually mount and unmount the flash memory PC card To transfer Nokia IPSO images or configuration files to the flash memory PC card 1 Insert the flash memory PC card into the IP200 appliance 2 Connect to the IP200 appliance by using a console or terminal connection 3 Mount t...

Page 62: ... 5 Use the following command to unmount the flash memory PC card before you eject it umount cdrom 6 To remove the card slowly push the eject button located to the left of the card Caution Hold the flash memory PC card while you push the eject button to prevent the card from ejecting too quickly ...

Page 63: ... IPSO the operating system For information on installing new version of Nokia IPSO images see the Getting Started Guide and Release Notes for the version of IPSO that you are using Obtaining system information Performing various housekeeping tasks The boot manager boots the IP200 appliance from a Nokia IPSO image which resides on an IP200 hard disk drive or in compact flash memory depending on the...

Page 64: ...Halt the system For more information see Stopping the System from the Boot Manager on page 66 help List the boot manager commands install Install new IPSO image For information about using the install command to install Nokia IPSO images see the Getting Started Guide and Release Notes for the version of Nokia IPSO you are running setenv Set environment variable For more information see setenv on p...

Page 65: ...Boot Manager Command Line Interface Use the following procedure to enter the boot manager and begin entering commands To enter the boot manager 1 Connect to the appliance with a console connection 2 Boot or reboot the system 3 The following text might appear If it does enter 1 Verifying DMI Pool Data 1 Bootmgr 2 IPSO 4 Type any character when the following text appears Type any character to enter ...

Page 66: ...he command also allows you to specify the boot device boot file and any number of boot flags from the command line The command has the following syntax boot boot device boot file boot flags where boot device is the storage device from which the operating system loads at boot up boot file is the operating system kernel boot flags control the operation of the command You can supply all any or none o...

Page 67: ...nes whether the boot process stops at the boot manager command line during a boot up If set to yes the boot process waits for the amount of time specified by the bootwait variable for input from the keyboard If input is received the boot manager goes to the boot manager command line otherwise it proceeds with the boot up If set to no the boot process stops at the boot manager command line during a...

Page 68: ...g Meaning d Debug mode Enters the kernel debugger as soon as possible in the kernel initialization m This flag is used on flash based diskless systems to set the miniroot variable to 1 r File system read only after rebooting You might want to use this while doing maintenance tasks s Single user mode which removes your system from the network To perform certain system tasks such as resetting the pa...

Page 69: ...PSO BOOTMGR VERSION 3 8 1 BETA023A 11 04 2004 170000 autoboot YES testboot NO bootwait 0 boot file boot flags boot device vendor Nokia model IP bmslice 4 setenv Use the setenv command to set a particular variable to a value The command has the following syntax setenv name value where name is the name of the variable and value is the new value for the variable to assume This example command sets th...

Page 70: ...riables are set to their factory defaults For example the following command sets the value of autoboot to YES the factory default BOOTMGR 2 set defaults autoboot setalias Use the setalias command to set an alias The command has the following syntax setalias name device where name is the alias name and device the device for which name is the alias You can have a maximum of eight aliases set at one ...

Page 71: ... on the hard disk drives or flash memory in your appliance The command has the following syntax ls device directory where device is the hard disk drive or flash memory that contains the directory to view and directory is the directory on that device Both device and directory are optional The default directory is image on the wd0 device For example BOOTMGR 2 ls wd0 image current description bootmgr...

Page 72: ...r 0 a0 8e 40 a5 7a speed 10M half duplex eth s1p4 flags 131 LINK BROADCAST MULTICAST PRESENT ether 0 a0 8e 40 a5 7b speed 10M half duplex loop0 flags 10b UP LINK LOOPBACK PRESENT soverf0 flags 2923 UP LINK MULTICAST PRESENT IPV6ONLY stof0 flags 2903 UP LINK PRESENT IPV6ONLY tun0 flags 107 UP LINK POINTOPOINT PRESENT eth1 flags 130 BROADCAST MULTICAST PRESENT ether 0 a0 8e 40 a5 8a speed 10M half d...

Page 73: ... 1 At the boot manager command prompt enter BOOTMGR 0 passwd The passwd utility prompts you for your current password 2 If the appliance is already protected by a password enter your current password The boot manager prompts you for the new password 3 Enter the new password The boot manager prompts you to re enter the new password for verification 4 Enter the new password again If you lost or forg...

Page 74: ...ish a boot manager password again follow the procedure under To set or change the boot manager password on page 73 If you have lost both the admin password and the boot manager password and your appliance is disk based you can reset the boot manager password using the following alternative procedure To reset the boot manager password on a disk based appliance 1 Turn off the power to the appliance ...

Page 75: ...sing the overpw command after using the boot manager to boot to the IPSO CLI in single user mode as described in the following procedure To reset the admin password 1 Enter the boot manager command line using the procedure in To enter the boot manager on page 65 1 Log in to your appliance in single user mode by entering the following command BOOTMGR 0 boot s The Nokia IPSO prompt appears 2 Run the...

Page 76: ...mage you are adding For information about adding Nokia IPSO images see the Getting Started Guide and Release Notes for the version of Nokia IPSO you are running This section describes how you install upgrade or downgrade the boot manager independently of your adding a Nokia IPSO image or upgrading or downgrading the Nokia IPSO system Run the install and upgrade commands from the IPSO command line ...

Page 77: ...nager you want to install If you have access to the Nokia support web site you can download the boot manager from the same page you would use to download Nokia IPSO system software If you don t have access to the Nokia support web site contact the appropriate Nokia customer support site as listed in Nokia Contact Information on page 3 for instructions and a new boot manager 2 At the Nokia IPSO com...

Page 78: ...nnection Problem During the upgrade process some of the environment variables might not have updated correctly You can verify the current boot manager settings by issuing a printenv command at the boot manager prompt as shown in this example Loading boot manager BOOTMGR 0 printenv BOOTMGR 93 printenv NOKIA IPSO BOOTMGR VERSION 3 8 09 05 2003 130000 autoboot YES testboot NO bootwait 3 boot file boo...

Page 79: ...xample BOOTMGR set defaults If you issue the printenv command again the boot file and boot device entries are present as shown in this example BOOTMGR 2 printenv BOOTMGR 93 printenv NOKIA IPSO BOOTMGR VERSION 3 8 09 05 2003 130000 autoboot YES testboot NO bootwait 3 boot file image current kernel boot flags boot device wd0 vendor Nokia model IP bmslice 4 Issue the halt command to restart your appl...

Page 80: ...7 Using the Nokia IPSO Boot Manager 80 Nokia IP200 Series Security Platform Installation Guide ...

Page 81: ...ms you might encounter during the Nokia IP200 appliance installation Appliance Not Receiving Power Problem Power cord is not properly plugged in Solution Check cord Make sure it is properly seated at both ends Problem Power supply not providing power Solution Check power source If no power is present at the source take appropriate action such as inserting a new fuse or resetting circuit breaker Un...

Page 82: ... using a null modem cable For pinout information see To connect to the console on page 40 Problem Wrong terminal settings Solution Verify terminal settings 8 data bits 1 stop bit no parity 9600 bps Problem Terminal set for flow control Solution The IP200 appliance does not use flow control The terminal should be set for no flow control Problem Defective IP200 appliance or file system Solution Cont...

Page 83: ...ce Guide or CLI Reference Guide for the version of IPSO you are using Do Not Receive a Login Prompt Error Messages Appear Problem The IP200 appliance is defective or the file system on the appliance is defective Solution Contact the Nokia customer support site listed in Nokia Contact Information on page 3 Note Use the full installation procedure to install a new system The new system completely re...

Page 84: ... Local IP200 appliance ports do not appear Solution Your IP200 appliance might be defective Contact the appropriate Nokia customer support site as listed in Nokia Contact Information on page 3 Note The problem could be with the Ethernet port Try connecting the Ethernet cable to another port Common Ethernet Problems Connectivity with Attached Device Problem No link light Solution You might have use...

Page 85: ... 85 Problem Port not enabled Solution Verify from the Interface page in Network Voyager that the interface port is configured as active Problem High collision rate on the hub Solution Disconnect connections one at a time until the problem is localized to one computer and troubleshoot further ...

Page 86: ...8 Troubleshooting 86 Nokia IP200 Series Security Platform Installation Guide ...

Page 87: ...ches 4 34 centimeters of vertical space for appliances in a shell Dimensions Height 1 60 in 4 06 cm single appliance 1 71 in 4 34 cm in shell Width 8 15 in 20 70 cm single appliance 17 00 in 43 18 cm shell only Depth 15 95 in 40 51 cm single appliance without handles 17 33 in 44 02 cm single appliance with handles 16 in 40 64 cm shell only Weight Weights are for the IP260 and might be less dependi...

Page 88: ...liance might overheat and become damaged For information about changes to the software requirements or additional applications that have become available since this guide was published contact your Nokia service provider as listed in Nokia Contact Information on page 3 Other Specifications Maximum altitude of operation 10 000 feet above sea level Operating temperature range 0 to 45 Celsius Mean Ti...

Page 89: ... Nokia IP200 Series Security Platform Installation Guide 89 Appliance Interfaces Interface Cable Type Cable Output Connector Ethernet IEEE 802 3 10BASE T 100BASE TX unshielded twisted pair full duplex or half duplex RJ 45 ...

Page 90: ...A Technical Specifications 90 Nokia IP200 Series Security Platform Installation Guide ...

Page 91: ...appendix contains the following compliance information Declaration of Conformity Compliance Statements FCC Notice US Declaration of Conformity According to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Nokia Inc Manufacturer s Address 313 Fairchild Drive Mountain View CA 94043 2215 USA ...

Page 92: ...9 5 EC this product complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC with Amendment 93 68 EEC Product Name IP260 IP265 Model Number EM5400 Product Options All Serial Number 1 to 100 000 Date First Applied 2005 Safety UL 60950 1 2003 First Edition CSA C22 2 No 60950 1 03 1st Ed April 1 2003 EMC EN55024 1998 EN55022A 1998 EN61000 3 2 EN61000 3 3 ...

Page 93: ...ection Emissions Standards Christopher Saleem Compliance Reliability Engineering Manager Security Mobile Connectivity Enterprise Solutions Mountain View California January 2005 Elie Habib Senior Vice President Security Mobile Connectivity Enterprise Solutions Mountain View CA FCC Part 15 Subpart B Class A US Canada EN55022 CISPR 22 Class A European Community CE ...

Page 94: ...ide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no EN55024 European Community CE EN61000 4 2 EN61000 4 3 EN61000 4 4 EN61000 4 5 EN61000 4 6 EN61000 4 11 EN6100...

Page 95: ...erference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the computer and receiver Connect the computer into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Caution Any changes or modifications not expressly approved by the grantee of ...

Page 96: ...B Compliance Information 96 Nokia IP200 Series Security Platform Installation Guide ...

Page 97: ...ds boot 66 halt 76 help 76 ls 71 passwd 73 commands continued setalias 70 set defaults 70 setenv 69 showalias 71 sysinfo 71 unsetalias 70 unsetenv 69 components 20 configuration removing active 44 configuring console connection using a 40 connecting console to the 40 Ethernet devices 45 network interfaces 45 connections Ethernet cable output 53 Ethernet crossover cable pin 54 Ethernet port 52 pin ...

Page 98: ...4 76 I installing boot manager 76 interfaces connecting network 45 IP200 appliances monitoring 24 L ls command 71 M modem connection pin assignments for the 23 monitoring IP200 appliances 24 N netconfig command 65 network interfaces connecting 45 network interfaces connecting 45 Nokia Network Voyager opening 46 null modem cable 40 O opening Voyager 46 output connector Ethernet cable for the 53 out...

Page 99: ...ing bootmanager variables 75 showalias command 71 single user mode 68 slot numbering 45 specifications interfaces 89 space requirements 87 starting boot manager 65 sysinfo command 71 T technical specifications See specifications testboot 68 troubleshooting 78 81 U unsetalias command 70 unsetenv command 69 V variables autoboot 67 boot flags 67 boot device 67 boot file 67 bootwait 68 setting 75 test...

Page 100: ...Index 100 Nokia IP200 Series Security Platform Installation Guide ...

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