Nokia FastMile 4G Installation Manual Download Page 110

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Troubleshooting

104

Nokia FastMile 4G Receiver Installation Guide

3TG-00387-ABBA-TCZZA

Issue: 01

If another LTE Radio Base Station is available, the Nokia FastMile 4G Receiver will

attach to it through it cell re-selection process.

12.12 Trace request

The Nokia FastMile 4G Receiver has a trace and log function that can be used for

troubleshooting purposes and for help in performing root cause analysis.

If internet is available for the Nokia FastMile 4G Receiver, contact Nokia to request

that the trace and log function be used for the Nokia FastMile 4G Receiver.

The trace log can be uploaded to the Nokia Altiplano FastMile Controller or other

HTTP file servers.

Summary of Contents for FastMile 4G

Page 1: ...ietary and confidential Use pursuant to applicable agreements FastMile 2 1 01 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 November 2019 Nokia FastMile 4G Receiver Installation Guide ...

Page 2: ...eir respective owners The information presented is subject to change without notice No responsibility is assumed for inaccuracies contained herein 2019 Nokia Contains proprietary trade secret information which is the property of Nokia and must not be made available to or copied or used by anyone outside Nokia without its written authorization Not to be used or disclosed except in accordance with a...

Page 3: ...expansions and optional descriptions of most acronyms and initialisms used in this document appear in the glossary at the back of the document 1 5 Assistance and ordering phone numbers Nokia provides global technical support through the following URL https customer nokia com support s For ordering information contact your Nokia sales representative 1 6 Nokia quality processes Nokia s FastMile 4G R...

Page 4: ...h the Nokia Documentation Center 1 Go to http networks nokia com 2 Sign in to the Customer and Business Partner Portals Sign in link top right with the username and password for your account If you do not have an account click Register or contact your Nokia representative Choose Online Customer Support OLCS 3 Click on Documentation Center in the upper menu bar to access the Nokia Documentation Cen...

Page 5: ... choose option a or b 1 This step offers two options You must choose one of the following a This is one option b This is another option 2 You must perform this step Danger Danger indicates that the described activity or situation may result in serious personal injury or death for example high voltage or electric shock hazards Warning Warning indicates that the described activity or situation may o...

Page 6: ...F document search You can use Adobe Reader Release 6 0 and later to search multiple PDF files for a common term Adobe Reader displays the results in a single display panel The results are grouped by PDF file and you can expand the entry for each file Procedure 4 To search multiple PDF files for a common term 1 Open Adobe Acrobat Reader 2 Choose Edit Search from the Acrobat Reader main menu The Sea...

Page 7: ...Nokia FastMile 4G Receiver Installation Guide Preface Issue 01 3TG 00387 ABBA TCZZA 15 Acrobat Reader displays the search results You can expand the entries for each document by clicking on the symbol ...

Page 8: ...Preface 16 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 ...

Page 9: ...ing hazardous substances above Maximum Concentration Value MCV label 12 2 2 Hazardous Substances Table HST 13 2 3 Other environmental requirements 13 2 3 1 Environmental requirements 14 2 3 2 Storage 14 2 3 3 Transportation 14 2 3 4 Stationary use 14 2 3 5 Thermal limitations 14 2 3 6 Material content compliance 15 2 3 7 End of life collection and treatment 15 3 ETSI safety guidelines 17 3 1 Safet...

Page 10: ...nd installation prerequisites 37 8 1 Roles 37 8 2 Installation prerequisites for the Nokia FastMile 4G Receiver 37 8 2 1 Lightning protection and other important information 40 9 Inserting the SIM card in the Nokia FastMile 4G Receiver 41 9 1 Overview 41 9 2 Inserting the SIM card 43 9 3 Extracting the SIM card 44 10 Determining the mounting location 45 10 1 Overview 45 10 2 Determining the mounti...

Page 11: ...n 102 12 8 This subscription ID is not provisioned by the Fastmile Controller 103 12 9 This subscriber ID has already completed a successful installation 103 12 10 Nokia FastMile 4G Receiver firmware upgrade to latest build failed 103 12 11 Nokia FastMile 4G Receiver detached from network 103 12 12 Trace request 104 13 Glossary 105 ...

Page 12: ...20 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 ...

Page 13: ... option for unit that will be managed by the Nokia Altiplano FastMile Controller through NETCONF 52 Figure 15 Screen showing the NetConf with Controller option for unit that will be managed by the Nokia Altiplano FastMile Controller 53 Figure 16 Screen for logging in to a Nokia Altiplano FastMile Controller that will be managed by the Nokia Altiplano FastMile Controller through NETCONF 54 Figure 1...

Page 14: ...lling you to hold the Nokia FastMile 4G Receiver in place 82 Figure 42 Information screen telling you to try a few locations to find the best signal 83 Figure 43 Screen to start a signal strength measurement 84 Figure 44 Screen showing very strong signal 85 Figure 45 Screen showing that you are ready to install 86 11 Mounting and connecting the Nokia FastMile 4G Receiver 87 Figure 46 Location of p...

Page 15: ...els and model types of the Nokia FastMile 4G Receiver 29 Table 4 Installation overview 30 6 Reviewing safety information 31 Table 5 Available PoE injectors 33 11 Mounting and connecting the Nokia FastMile 4G Receiver 87 Table 6 Status LED behavior for a Nokia FastMile 4G Receiver remotely managed from the Nokia Altiplano FastMile Controller 97 Table 7 Status LED behavior for a Nokia FastMile 4G Re...

Page 16: ...10 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 ...

Page 17: ...able to Electronic Information Products EIP manufactured or sold and imported in the territory of the mainland of the People s Republic of China EIP refers to products and their accessories manufactured by using electronic information technology including electronic communications products and such subcomponents as batteries and cables 2 1 2 Environmental related labels Environmental labels are lo...

Page 18: ...centration Value MCV label Figure 2 shows the label that indicates a product is above the maximum concentration value as defined by standard SJ T11363 2006 Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information Products The number contained inside the label indicates the Environment Friendly User Period EFUP value The label may be found in this documentati...

Page 19: ...Hazardous Substances Table HST for more information 2 2 Hazardous Substances Table HST This section describes the compliance of the Nokia FastMile 4G Receiver equipment to the CRoHS standard when the product and subassemblies contain hazardous substances beyond the MCV value This information is found in this user documentation where part numbers for the product and subassemblies are listed It may ...

Page 20: ...eceiver equipment must be in Class 1 1 weather protected temperature controlled locations 2 3 3 Transportation According to EN 300 019 1 2 Class 2 3 transportation of Nokia FastMile 4G Receiver equipment must be in packed public transportation 2 3 4 Stationary use According to EN 300 019 1 3 Class 3 1 3 2 3 E stationary use of Nokia FastMile 4G Receiver equipment must be in a temperature controlle...

Page 21: ...ectronic Equipment RoHS2 With the process equipment is assessed in accordance with the Harmonised Standard EN50581 2012 CENELEC on Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances 2 3 7 End of life collection and treatment Electronic products bearing or referencing the symbol shown in Figure 3 when put on the m...

Page 22: ...r to provide for the collection and treatment of Nokia products bearing the logo shown in Figure 3 at the end of their useful life or products displaced by Nokia equipment offers For information regarding take back of equipment by Nokia or for more information regarding the requirements for recycling disposal of product contact your Nokia account manager or Nokia take back support at sustainabilit...

Page 23: ...er box The Danger box indicates that the described activity or situation may pose a threat to personal safety It calls attention to a situation or procedure which if not correctly performed or adhered to may result in death or serious physical harm Do not proceed beyond a Danger box until the indicated conditions are fully understood and met The following is an example of the Warning box The Warni...

Page 24: ...ated instructions 3 1 2 Safety related labels The Nokia FastMile 4G Receiver equipment is labeled with the specific safety instructions and compliance information that is related to a product or product variant or model of the equipment Observe the instructions on the safety labels Table 1 provides sample safety labels on Nokia FastMile 4G Receiver equipment Table 1 Safety labels 3 2 Safety standa...

Page 25: ...gnetic Compatibility EMC standard for radio equipment and services Part 17 Specific conditions for Broadband Data Transmission Systems Harmonized Standard covering the essential requirements of article 3 1 b of Directive 2014 53 EU EN 301489 17 3 2 2 Equipment safety standard compliance The Nokia FastMile 4G Receiver equipment complies with the requirements of the following EN 60950 1 Safety of In...

Page 26: ...s used for the Nokia FastMile 4G Receiver equipment All cables must be approved by the relevant national electrical code Cables for outdoor connection to the Nokia FastMile 4G Receiver equipment must be suitable for outdoor use The Nokia FastMile 4G Receiver equipment must be used with the cabling supplied with the equipment 3 3 3 Protective earth Earthing and bonding of the Nokia FastMile 4G Rece...

Page 27: ...mal installation or maintenance activities 3 5 Environmental requirements See the Nokia FastMile 4G Receiver Product Overview for information about temperature ranges for the Nokia FastMile 4G Receiver equipment and other Nokia FastMile 4G Receiver specifications During operation in the supported temperature range condensation inside the Nokia FastMile 4G Receiver equipment caused by humidity is n...

Page 28: ...ETSI safety guidelines 22 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 ...

Page 29: ...s an example of the Danger box The Danger box indicates that the described activity or situation may pose a threat to personal safety It calls attention to a situation or procedure which if not correctly performed or adhered to may result in death or serious physical harm Do not proceed beyond a Danger box until the indicated conditions are fully understood and met The following is an example of t...

Page 30: ... product or product variant or model of the equipment Observe the instructions on the safety labels Table 2 provides examples of the text in the various Nokia FastMile 4G Receiver equipment safety labels Table 2 Safety labels Caution 1 Possibility of service interruption Caution 2 Service interruption Note Information of special interest Description Label text UL compliance ETL cETL UL50E complian...

Page 31: ...owing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la class A est conforme a la norme NMB 003 du Canada Tested to Comply with FCC Standards FOR HOME OR OFFICE USE COMMUNICATION S...

Page 32: ...ever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation be...

Page 33: ...e guidelines regarding cables used for the Nokia FastMile 4G Receiver equipment All cables must be approved by the relevant national electrical code Cables for outdoor connection to the Nokia FastMile 4G Receiver equipment must be suitable for outdoor use The Nokia FastMile 4G Receiver equipment must be used with the cabling supplied with the equipment 4 3 3 Protective earth Earthing and bonding o...

Page 34: ...mal installation or maintenance activities 4 5 Environmental requirements See the Nokia FastMile 4G Receiver Product Overview for information about temperature ranges for the Nokia FastMile 4G Receiver equipment and other Nokia FastMile 4G Receiver specifications During operation in the supported temperature range condensation inside the Nokia FastMile 4G Receiver equipment caused by humidity is n...

Page 35: ...n the Nokia FastMile 4G Receiver See the Nokia FastMile 4G Receiver Product Overview for more information about remote management methods and protocols Model Model type Ethernet cable information 4G01 A Compact mono band Pre attached 3 m 9 8 ft Cat5e shielded twisted pair Ethernet cable 4G01 B ABA Pre attached 3 m 9 8 ft Cat5e shielded twisted pair Ethernet cable 4G02 A Compact mono band Pre attac...

Page 36: ...n overview Note The NETCONF version of the FastMile 4G Receiver for remote management from the Nokia Altiplano FastMile Controller is not supported from FM 2 0 03a Installation task Remote management method Nokia Altiplano FastMile Controller through NETCONF ACS through TR 069 Reviewing safety information Chapter 6 Chapter 6 Identifying package contents Chapter 7 Chapter 7 Reviewing roles and inst...

Page 37: ...the FastMile 4G Receiver Class I can comply with EN 60950 1 if grounding is provided on the wall socket should be put as close as possible to the place where the Ethernet cable enters the home see section 6 2 for information about the Class I PoE injectors that are available from Nokia Class II can comply with EN 60950 1 if no grounding is provided on the wall socket can also be used if grounding ...

Page 38: ...he PoE injectors that are available from Nokia for use with the FastMile 4G Receiver Danger 1 Lightning danger Since cables from external environment may connect to the system and they are exposed to lightning do not work on equipment or cables during periods of lightning activity Danger 2 Height danger Falling from high elevations can cause serious injury or death Caution should be observed whene...

Page 39: ...INS CORD TYPE G UK White 3TG 00041 AC G0545 530 060 PSE1000 CH 1601 CH 706 White UK FWAPoE1 CI CCC W G0545 53V0 6A MAINS CORD TYPE I CCC White 3TG 00041 AD G0545 530 060 PSE1000 CH 133 CH 706 White CCC FWAPoE1 CI AU W G0545 53V0 6A MAINS CORD TYPE I AU White 3TG 00041 AE G0545 530 060 PSE1000 CH 1231 CH 706 White AU FWAPoE1 CB PSE W G0545 53V0 6A MAINS CORD TYPE B PSE White 3TG 00041 AF G0545 530 ...

Page 40: ...Reviewing safety information 34 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 ...

Page 41: ...ket kit consisting of mounting plate receiver bracket shipped attached to the mounting plate with three fasteners two fasteners for attaching the mounting plate to the Nokia FastMile 4G Receiver SIM card tool for safe insertion or extraction of SIM card the tool is sometimes referred to as a nipple If you will be installing a Compact multi band model of the Nokia FastMile 4G Receiver you will need...

Page 42: ...Identifying package contents 36 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 ...

Page 43: ... fixed network operator responsible for owning the residential gateway and the ACS installer responsible for installing the Nokia FastMile 4G Receiver It is possible that more than one of the above roles could be performed by the same organization 8 2 Installation prerequisites for the Nokia FastMile 4G Receiver You need to be aware of the following before installing the Nokia FastMile 4G Receiver...

Page 44: ...ccording to the details and steps in the Nokia Altiplano FastMile Controller documentation Be sure to observe the following prerequisites before installing the Nokia FastMile 4G Receiver An appropriate configuration file must be available for transferring from the Nokia Altiplano FastMile Controller to the Nokia FastMile 4G Receiver Installation personnel must have knowledge about installing the u...

Page 45: ...hmallow or above see the Nokia FastMile 4G Receiver Customer Release Notes for information about accessing the Nokia Wireless app and installing it The LTE base station that will be used by the Nokia FastMile 4G Receiver must be available and functioning The residential gateway that will be connecting to the Nokia FastMile 4G Receiver must be available and reachable if the residential gateway cann...

Page 46: ...local regulation for electricity installation needs to be followed and such regulation prevails if there is any conflict with or deviation from the above description Danger If you are installing the Nokia FastMile 4G Receiver above roof level lightning rods are required above the planned installation location PoE capable surge protectors should be used between the Nokia FastMile 4G Receiver and th...

Page 47: ...eless app to work in conjunction with the Nokia FastMile 4G Receiver to determine the mounting location Figure 6 shows a view of the SIM card slot on the Compact mono band and ABA models of the Nokia FastMile 4G Receiver to help you orient the SIM card when inserting or extracting it as described in the procedures in this chapter Warning 1 For Compact mono band models do not use sharp or hard tool...

Page 48: ...f SIM card slot on the Compact mono band and ABA models Figure 7 shows a view of the SIM card slot on the Compact multi band models of the Nokia FastMile 4G Receiver to help you orient the SIM card when inserting or extracting it as described in the procedures in this chapter Figure 7 View of SIM card slot on the Compact multi band models 28642 28802 ...

Page 49: ... Figure 8 Figure 8 shows the orientation for inserting the SIM card in the SIM card slot of the Nokia FastMile 4G Receiver Figure 8 Orientation of the SIM card For the Compact mono band and ABA models insert the SIM card in the correct orientation using your fingers and then for Compact mono band models use the SIM card tool nipple supplied with the Nokia FastMile 4G Receiver to carefully push the...

Page 50: ...le 4G Receiver you should contact your Nokia representative for more detailed information Procedure 6 To extract the SIM card from the Nokia FastMile 4G Receiver 1 Use a TORX T8 screwdriver to remove the cover from the SIM card slot of the Nokia FastMile 4G Receiver 2 Extract the SIM card For the Compact mono band models use the SIM card tool nipple supplied with the Nokia FastMile 4G Receiver to ...

Page 51: ...section 5 1 for more info about using the Nokia Altiplano FastMile Controller or an ACS for remote management of the Nokia FastMile 4G Receiver All the procedures for determining the mounting location for the Nokia FastMile 4G Receiver use the Nokia Wireless app The user of the Nokia Wireless app has to agree with the Terms of Service and the Nokia Privacy Policy that define the app This is a mand...

Page 52: ...nting location 46 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 Figure 9 Before we begin screen Figure 10 shows the Terms of Service screen that is accessed through the Before we begin screen ...

Page 53: ...a Wireless app which works with the Nokia Altiplano FastMile Controller and the Nokia FastMile 4G Receiver to determine the optimal mounting location for the Nokia FastMile 4G Receiver as described in section 10 2 If an ACS will be used for remote management of the Nokia FastMile 4G Receiver through TR 069 you use the Nokia Wireless app which works with the Nokia FastMile 4G Receiver to determine ...

Page 54: ...e mounting location for the Nokia FastMile 4G Receiver As well you will need the sheet of paper provided with the Nokia FastMile 4G Receiver that has the QR code for the Nokia FastMile 4G Receiver You will need to know the username password and the FastMile Controller URL in order to login to the Controller from the Nokia Wireless app Also you will have to know the Subscription ID in order to regi...

Page 55: ...tiplano FastMile Controller Use the following procedure to determine the mounting location for a Nokia FastMile 4G Receiver that is to be managed by the Nokia Altiplano FastMile Controller through NETCONF 1 At a prospective mounting location for the Nokia FastMile 4G Receiver connect the mobile phone to the Internet and open the Nokia Wireless app on the phone An introductory screen with a video a...

Page 56: ...FastMile 4G Receiver The QR code is provided on a sheet of paper in the shipping package of the Nokia FastMile 4G Receiver The sheet of paper should be saved for anyone who later needs to scan the QR code when accessing the Nokia FastMile 4G Receiver through a mobile phone after installation is complete Figure 12 shows the screen for the prompt to scan the QR code Figure 12 Screen with prompt to s...

Page 57: ...TCZZA 51 Figure 13 shows the QR code screen Figure 13 QR code screen for unit that will be managed by the Nokia Altiplano FastMile Controller through NETCONF 3 The Nokia Wireless app displays the screen to install the Nolia FastMile 4G Receiver Tap on the Install option Figure 14 shows the Install option ...

Page 58: ...Issue 01 Figure 14 Screen showing the Install option for unit that will be managed by the Nokia Altiplano FastMile Controller through NETCONF 4 The Nokia Wireless app displays the screen to select the setup method Tap on the NetConf with Controller option Figure 15 shows the NetConf with Controller option ...

Page 59: ...tConf with Controller option for unit that will be managed by the Nokia Altiplano FastMile Controller 5 The Nokia Wireless app prompts you to log in to the Nokia Altiplano FastMile Controller You will need to input the user name password and FastMile Controller URL Figure 16 shows the prompt to log in to the Nokia Altiplano FastMile Controller ...

Page 60: ...e managed by the Nokia Altiplano FastMile Controller through NETCONF When the button is enabled that is it turns to blue tap on Log in to log in to the Nokia Altiplano FastMile Controller 6 The Nokia Wireless app prompts you to share your location so that you can register the Nokia FastMile 4G Receiver with the Nokia Altiplano FastMile Controller Figure 17 shows the prompt to share your location ...

Page 61: ... for unit that will be managed by the Nokia Altiplano FastMile Controller through NETCONF Share your location by tapping on Next 7 The Nokia Wireless app prompts you to enter the Subscription ID so that you can register the Nokia FastMile 4G Receiver with the Nokia Altiplano FastMile Controller Figure 18 shows the prompt to enter the Subscription ID ...

Page 62: ...er was successful Continue by tapping on Next 9 You can now use the Nokia Wireless app to work in conjunction with the Nokia Altiplano FastMile Controller to find an LTE base station through the provided augmented reality tool This step will give you a rough estimate of where the base station is located If more than one cells are configured in the Controller you can also check where they are locat...

Page 63: ...ty tool through three dots in the upper right corner of the screen that provide the Use a Different Base Station and Skip options shows a magnet icon if there is a magnetic field interfering with the compass of the mobile phone clicking on the magnet icon informs you that you can recalibrate the compass by making a figure of 8 provides a Done button for you to tap when the Nokia Wireless app has l...

Page 64: ...N You will need to be close to the Nokia FastMile 4G Receiver and you will need to have Bluetooth enabled on the mobile phone and accept the pairing request when it appears Figure 20 shows the screen to connect to the Nokia FastMile 4G Receiver Figure 20 Screen for connecting to the Nokia FastMile 4G Receiver Connect to the Nokia FastMile 4G Receiver by tapping on Connect Note The Bluetooth connec...

Page 65: ... profile for a secure method to communicate with the Nokia FastMile 4G Receiver Figure 21 shows the screen to enable the VPN profile Figure 21 Screen for enabling the VPN profile Enable the VPN profile by tapping on Connect 13 The android system of the mobile phone prompts you to accept the connection request Figure 22 shows the prompt to accept the connection request ...

Page 66: ...rompt for accepting the connection request Accept the connection request by tapping on OK 14 The Nokia Wireless app prompts you to log in to the Nokia FastMile 4G Receiver You will need to input the username and password for the Nokia FastMile 4G Receiver Figure 23 shows the screen to log in to the Nokia FastMile 4G Receiver ...

Page 67: ...e configuration file for the Nokia FastMile 4G Receiver from the Nokia Altiplano FastMile Controller to the Nokia FastMile 4G Receiver to configure the unit For more information about the configuration file see the FastMile 4G Receiver Customer Release Notes After successful credential validation from the Nokia FastMile 4G Receiver is done the Nokia Wireless app retrieves the public key and sends ...

Page 68: ... the Nokia FastMile 4G Receiver won t be obstructed shown in Figure 24 hold the Nokia FastMile 4G Receiver in place and keep it steady shown in Figure 25 try a few locations to find the best signal shown in Figure 26 screen that starts a signal strength measurement by the Nokia FastMile 4G Receiver you start a measurement by tapping Measure Signal measurements can take up to five minutes shown in ...

Page 69: ... 4G Receiver Installation Guide Determining the mounting location Issue 01 3TG 00387 ABBA TCZZA 63 Figure 24 Information screen telling you to find a location where the Nokia FastMile 4G Receiver won t be obstructed ...

Page 70: ...Determining the mounting location 64 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 Figure 25 Information screen telling you to hold the Nokia FastMile 4G Receiver in place ...

Page 71: ...Nokia FastMile 4G Receiver Installation Guide Determining the mounting location Issue 01 3TG 00387 ABBA TCZZA 65 Figure 26 Information screen telling you to try a few locations to find the best signal ...

Page 72: ...Determining the mounting location 66 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 Figure 27 Screen to start a signal strength measurement ...

Page 73: ...A TCZZA 67 Figure 28 Screen showing very strong signal When you have a signal strength measurement that is satisfactory proceed by tapping on Done 17 The Nokia Wireless app indicates that the Nokia FastMile 4G Receiver can now be installed Figure 29 shows the screen showing that you are ready to install ...

Page 74: ...heet of paper that has the QR code is not saved after installation the photograph can be made available for anyone who needs the QR code when accessing the Nokia FastMile 4G Receiver through a mobile phone after installation is complete 19 You can put the Nokia Wireless app in background as the app is not needed any more for the installation process 20 Use a pencil or similar device to mark the lo...

Page 75: ...be installed in the Nokia FastMile 4G Receiver as described in chapter 9 The Nokia Wireless app must be installed on a mobile phone as indicated in section 8 2 before you can use the app to help you determine the mounting location for the Nokia FastMile 4G Receiver You will need the sheet of paper provided with the Nokia FastMile 4G Receiver that has the QR code for the Nokia FastMile 4G Receiver ...

Page 76: ...he QR code of the Nokia FastMile 4G Receiver so that the app can obtain the MAC address unique device identifier enterprise id and device type of the Nokia FastMile 4G Receiver The QR code is provided on a sheet of paper in the shipping package of the Nokia FastMile 4G Receiver The sheet of paper should be saved for anyone who later needs to scan the QR code when accessing the Nokia FastMile 4G Re...

Page 77: ...g location Issue 01 3TG 00387 ABBA TCZZA 71 Figure 31 Screen with prompt to scan the QR code for unit that will be managed by an ACS Tap on Scan to start the scan of the QR code Use the viewfinder of the phone to align with the QR code Figure 32 shows the QR code screen ...

Page 78: ...r Installation Guide 3TG 00387 ABBA TCZZA Issue 01 Figure 32 QR code screen for unit that will be managed by an ACS 3 The Nokia Wireless app displays the screen to install the Nolia FastMile 4G Receiver Tap on the Install option Figure 33 shows the Install option ...

Page 79: ...sue 01 3TG 00387 ABBA TCZZA 73 Figure 33 Screen showing the Install option for unit that will be managed by an ACS 4 The Nokia Wireless app displays the screen to select the setup method Tap on the TR 069 without Controller option Figure 34 shows the TR 069 without Controller option ...

Page 80: ...387 ABBA TCZZA Issue 01 Figure 34 Screen showing the TR 069 without Controller option for unit that will be managed by an ACS 5 The Nokia Wireless app prompts you to share your location so that you can register the Nokia FastMile 4G Receiver Figure 35 shows the prompt to share your location ...

Page 81: ... set it up and work in conjunction with it to find the strongest signal as described in the next steps 7 The Nokia Wireless app prompts you to connect to the Nokia FastMile 4G Receiver The connection will be done through Bluetooth in conjunction with a VPN You will need to be close to the Nokia FastMile 4G Receiver and you will need to have Bluetooth enabled on the mobile phone and accept the pair...

Page 82: ...igure 36 Screen for connecting to the Nokia FastMile 4G Receiver Connect to the Nokia FastMile 4G Receiver by tapping on Connect 8 The Nokia Wireless app prompts you to enable the VPN profile for a secure method to communicate with the Nokia FastMile 4G Receiver Figure 37 shows the screen to enable the VPN profile ...

Page 83: ...ation Issue 01 3TG 00387 ABBA TCZZA 77 Figure 37 Screen for enabling the VPN profile Enable the VPN profile by tapping on Connect 9 The android system of the mobile phone prompts you to accept the connection request Figure 38 shows the prompt to accept the connection request ...

Page 84: ...rompt for accepting the connection request Accept the connection request by tapping on OK 10 The Nokia Wireless app prompts you to log in to the Nokia FastMile 4G Receiver You will need to input the username and password for the Nokia FastMile 4G Receiver Figure 39 shows the screen to log in to the Nokia FastMile 4G Receiver ...

Page 85: ... 4G Receiver and shows when the set up is compete For a Nokia FastMile 4G Receiver that will be managed remotely by an ACS through TR 069 as part of this step the Nokia Wireless app uploads the mobile phone location to the Nokia FastMile 4G Receiver The screen shows that the Nokia FastMile 4G Receiver is being set up and indicates the progress of the set up The screen also indicates that you shoul...

Page 86: ...signal shown in Figure 42 screen that starts a signal strength measurement by the Nokia FastMile 4G Receiver you start a measurement by tapping Measure Signal measurements can take up to five minutes shown in Figure 43 for a Compact multi band model the signal strength LEDs will light screen that shows a signal strength measurement in progress you must wait for the measurement to finish screen tha...

Page 87: ... 4G Receiver Installation Guide Determining the mounting location Issue 01 3TG 00387 ABBA TCZZA 81 Figure 40 Information screen telling you to find a location where the Nokia FastMile 4G Receiver won t be obstructed ...

Page 88: ...Determining the mounting location 82 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 Figure 41 Information screen telling you to hold the Nokia FastMile 4G Receiver in place ...

Page 89: ...Nokia FastMile 4G Receiver Installation Guide Determining the mounting location Issue 01 3TG 00387 ABBA TCZZA 83 Figure 42 Information screen telling you to try a few locations to find the best signal ...

Page 90: ...Determining the mounting location 84 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 Figure 43 Screen to start a signal strength measurement ...

Page 91: ...A TCZZA 85 Figure 44 Screen showing very strong signal When you have a signal strength measurement that is satisfactory proceed by tapping on Done 13 The Nokia Wireless app indicates that the Nokia FastMile 4G Receiver can now be installed Figure 45 shows the screen showing that you are ready to install ...

Page 92: ...heet of paper that has the QR code is not saved after installation the photograph can be made available for anyone who needs the QR code when accessing the Nokia FastMile 4G Receiver through a mobile phone after installation is complete 15 You can put the Nokia Wireless app in background as the app is not needed any more for the installation process 16 Use a pencil or similar device to mark the lo...

Page 93: ...make connections to it as described in this chapter As part of mounting and connecting the Nokia FastMile 4G Receiver you will be working with most of the physical interfaces shown in the following figures Figure 46 shows the location of the physical interfaces on the Compact mono band and ABA models of the Nokia FastMile 4G Receiver Figure 47 shows the location of the physical interfaces on the u...

Page 94: ...eiver All models of the FastMile 4G Receiver use a supplied receiver bracket that attaches to the back of the Nokia FastMile 4G Receiver through a supplied mounting plate The receiver bracket is used to mount the Nokia FastMile 4G Receiver on a wall or attaches to a pole adapter so that the Nokia FastMile 4G Receiver can be mounted on a pole Be sure that you have met the appropriate prerequisites ...

Page 95: ...ossible to the place where the Ethernet cable enters the home see section 6 2 for more information Class II can comply with EN 60950 1 if no grounding is provided on the wall socket can also be used if grounding is provided on the wall socket see section 6 2 for more information 2 Make sure that you have the following from the shipping package as appropriate Nokia FastMile 4G Receiver bracket kit ...

Page 96: ...e will run down towards the outside of the home 6 If you are wall mounting the Nokia FastMile 4G Receiver drill two anchor holes as appropriate for the receiver bracket on the outside of the wall The anchor holes should be one directly above the other You can use the receiver bracket as a template for the anchor holes 7 If you are wall mounting the Nokia FastMile 4G Receiver attach the receiver br...

Page 97: ...acket to a wall 8 If you are pole mounting the Nokia FastMile 4G Receiver attach the receiver bracket to the pole adapter as shown in Figure 50 Figure 50 Attaching the receiver bracket to the pole adapter 9 If you are pole mounting the Nokia FastMile 4G Receiver use strapping to attach the receiver bracket and pole adapter to the pole as shown in Figure 51 28803 28804 ...

Page 98: ...o a pole 10 Line up the mounting plate attached earlier on the back of the Nokia FastMile 4G Receiver with the receiver bracket and temporarily secure the Nokia FastMile 4G Receiver in place with the three saved fasteners Figure 52 shows one of the fasteners already in place for a wall mount installation Figure 53 shows one of the fasteners already in place for a pole mount installation 28805 ...

Page 99: ...on Guide Mounting and connecting the Nokia FastMile 4G Receiver Issue 01 3TG 00387 ABBA TCZZA 93 Figure 52 Mounting the Nokia FastMile 4G Receiver on a wall Figure 53 Mounting the Nokia FastMile 4G Receiver on a pole 28806 Wall 28807 Pole ...

Page 100: ...f the Nokia FastMile 4G Receiver you will need to provide and attach a cat5e shielded Ethernet cable that has standard pinouts and is a maximum of 80 m 262 ft in length to the Ethernet port of the Nokia FastMile 4G Receiver as described below you will need to provide a male RJ 45 connector to connect the Ethernet cable to Nokia FastMile 4G Receiver i Remove the waterproof plug and gland from the E...

Page 101: ...r PoE injector yet 15 Confirm that the residential gateway that is going to provide service for the Nokia FastMile 4G Receiver is installed and powered up or install and power up the residential gateway Nokia advises that a properly earthed wall socket should be used for powering the residential gateway 16 If the Nokia FastMile 4G Receiver is not going to be powered from the residential gateway se...

Page 102: ...nection at the residential gateway The Nokia FastMile 4G Receiver powers up when it receives power from the residential gateway If the Nokia FastMile 4G Receiver is going to be powered by the PoE injector safely and securely run the Ethernet cable from the hole drilled in the wall through the home to the PoE injector and make the connection at the PoE injector s POE port Figure 55 shows the locati...

Page 103: ...ether the Nokia FastMile 4G Receiver will be remotely managed from the Nokia Altiplano FastMile Controller through NETCONF see Table 6 an ACS through TR 069 see Table 7 Table 6 Status LED behavior for a Nokia FastMile 4G Receiver remotely managed from the Nokia Altiplano FastMile Controller Status LED 28799 LED color LED priority LED behavior Status information Blue First priority Blinking Bluetoo...

Page 104: ...nit Figure 58 shows the location of the measurement button Green Third priority Blinking twice per second Kernel and application start up Blinking one per second Application start up Solid Start up Off OAM link is established LED color LED priority LED behavior Status information Blue First priority Blinking Bluetooth connection in progress Solid Bluetooth connection established Off No Bluetooth c...

Page 105: ...ll five signal strength LEDs turn on for five seconds and then turn off During measurement the five signal strength LEDs blink one by one on a 1 2 3 4 5 off 1 2 3 5 off cycle repeatedly until the best signal in the direction is found When the best signal in the direction is found the number of LEDs that correspond to the signal strength level will blink together for five seconds For example if the...

Page 106: ... See the Product Overview for information about managing the Nokia FastMile 4G Receiver Caution This step only measures signals and indicates the signal strength level of the best signal in the direction during measurement when the Nokia FastMile 4G Receiver is not attached to a cell If you do a measurement for a Nokia FastMile 4G Receiver that is attached to a cell the Nokia FastMile 4G Receiver ...

Page 107: ...led 12 11 Nokia FastMile 4G Receiver detached from network 12 12 Trace request 12 1 Overview This chapter describes how to troubleshoot potential problems that can occur during the installation and startup phase as well as ones that can occur during the execution phase 12 2 Subscriber has been registered to a different location If the Nokia Altiplano FastMile Controller is deployed the subscriber ...

Page 108: ...ach to LTE network due to hardware mismatch This issue can be due to E UTRA band support mismatch between the Nokia FastMile 4G Receiver and LTE network because the Nokia FastMile 4G Receiver is not the correct model for the E UTRA band of the LTE network Check the models listed in the Product Overview document to see if the model you are installing supports the E UTRA band of the LTE network If t...

Page 109: ...ubscriber ID has already completed a successful installation This issue can occur when a successful installation has already been performed for the specific Subscription ID meaning that a successful call home has been done To overcome this issue action is needed on the Nokia Alitplano FastMile Controller to unregister the subscription ID and perform the installation again 12 10 Nokia FastMile 4G R...

Page 110: ...2 12 Trace request The Nokia FastMile 4G Receiver has a trace and log function that can be used for troubleshooting purposes and for help in performing root cause analysis If internet is available for the Nokia FastMile 4G Receiver contact Nokia to request that the trace and log function be used for the Nokia FastMile 4G Receiver The trace log can be uploaded to the Nokia Altiplano FastMile Contro...

Page 111: ...na Restriction of Hazardous Substances DSCP Differentiated Services Code Point DUID Device Unique Identifier EARFCN E UTRA Absolute Radio Frequency Channel Number ECI External Call Interface EPC Evolved Packet Core E UTRA Evolved Universal Terrestrial Radio Access EIP Electronic Information Products EMC Electromagnetic Compatibility EMI Electromagnetic Interference EPC Evolved Packet Core ESD Elec...

Page 112: ...ement Entity NAC Network Access Control NEC National Electrical Code OAM Operations and Maintenance PCI Physical Cell Identifier PCRF Policy and Charging Rules Function PDF Portable Document Format PIN Personal Identification Number PoE Power over Ethernet QCI QoS Class Identifier QoS Quality of Service QR Quick Response RF Radio Frequency RoHS Restriction of Hazardous Substances RSRP Reference Si...

Page 113: ...Glossary Issue 01 3TG 00387 ABBA TCZZA 107 TDD Time Division Duplex UDP User Datagram Protocol UL Underwriters Laboratories URL Uniform Resource Locater VDC Volts Direct Current VPN Virtual Private Network WiFi Wireless Fidelity ZIP Compressed File ...

Page 114: ...Glossary 108 Nokia FastMile 4G Receiver Installation Guide 3TG 00387 ABBA TCZZA Issue 01 ...

Page 115: ...omer document and product support Customer documentation Customer Documentation Welcome Page Technical Support Customer Documentation Technical Support Documentation feedback Customer Documentation Feedback ...

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