Nokia Check Point IP2450, Installation Manual

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General Troubleshooting Information
Check Point IP2450 Security Platform Installation Guide 125
Problem Duplex setting is wrong.
Solution Correct duplex setting.
Problem NIC or 6U PMC carrier is not installed correctly.
Solution Remove the NIC or 6U PMC carrier and reinstall it. Ensure that you can tighten the
retaining screws on both sides of the NIC and that 6U PMC carrier locking levers are secured.
Do Not See Interfaces that Should be Present
Problem IP2450 ports do not appear.
Solution Your NIC or ADP module might be defective. Contact the Check Point Support
Center.
Note
The problem could be with the interface slot. Try installing the NIC or ADP module in another
slot.
Common Ethernet Problems—Connectivity with Attached Device
Problem No link light.
Solution You might have used the wrong cable. Use a crossover cable between the IP2450
and a host, and a straight-through cable between an appliance and a hub.
Problem
Solid activity LED.
Solution You might have set the wrong speed. Verify that the speeds match on each end of the
Ethernet connection (10 Mbps, 100 Mbps, or 1000 Mbps).
Problem Port not enabled.
Solution
Verify from the Interface page in Check Point Network Voyager that the interface
port is configured as active.
Problem
High collision rate on the hub.
Solution Disconnect connections one at a time until the problem is localized to one computer
and troubleshoot further.