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11 Frequently Asked Questions
This section lists answers to the most frequently asked questions. Some of
the answers contain menu shortcuts. For a list of shortcuts, see “Menu
shortcuts” on page 32. The following table lists some common problems
and their solutions.
Problem
Possible cause
Possible solution
My phone is
not charging
The charger and phone are not
properly connected
Securely connect the
charger to the phone
The charger is not properly
plugged into the wall
Ensure the charger is
plugged in correctly
My phone is
not making/
receiving calls
The battery is not charged
Charge the battery
The signal strength is poor
If you are indoors,
move toward a
window
I cannot listen
to my voice
messages
You do not have voicemail
service
Call your wireless
provider
You have not setup your
voicemail service with your
wireless provider
Call your wireless
provider
You have not saved your
voicemail number to
your phone
See “Save your voice
mailbox number” on
page 78
You have forgotten your
password or are entering it
incorrectly
Call your wireless
provider
The voicemail number you have
saved to your phone is incorrect
Call your wireless
provider