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Nokia 6820 - Cell Phone - GSM, Service Manual

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Nokia 6820 - Cell Phone - GSM Service Manual Download Page 27

nokia

 

 C

ONNECTING

 

P

EOPLE

 

PAGE 27 (28) 

Approved 1.0

Nokia Mobile Phones Customer Care EMEA 

 

DJk

Technical Services, Repair Concepts 

Confidential 

 

19.12.2003

 

19.   FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS 

We recommend using the offered swap phone cartons as described in Spare Parts SB-004. 

 

 

Always Protect the window with a protection film. 

 

 

Put the unit under the stretch film. 

 

Add repair documentation e.g. filled-in service note 

into the swap carton. 

 

 

Fold the swap carton as shown in Spare Parts SB-004.  

 

 

There are two different sizes of swap cartons for common mobile phones. 

 

 

Service Manual 6820 Level 1&2 

Copyright 2003 © Nokia Corporation 

 

Summary of Contents for 6820 - Cell Phone - GSM

Page 1: ...d 5 way joystick navigation Video recording and playback Transceiver with BL 5C Li ion 850mAh battery pack Talk time Standby Note Up to 7 hours Up to 10 days Depends on network parameters SERVICE MANUAL Service Level 1 2 Copyright Nokia Corporation This material including documentation and any related computer programs is protected by copyright controlled by Nokia Mobile Phones All rights are rese...

Page 2: ...LIPS ON CARE POINT 13 9 KEYDOME EXCHANGE INSTRUCTIONS 18 10 LEGEND FOR QUICK TROUBLE SHOOTER 19 11 QUICK TROUBLE SHOOTER PART 1 20 12 QUICK TROUBLE SHOOTER PART 2 21 13 QUICK TROUBLE SHOOTER PART 3 22 14 INFRARED AND BLUETOOTH GONOGO TEST 23 15 CAMERA GONOGO TEST 24 16 GONOGO TEST 25 17 BATTERY TEST 25 18 SERVICE NOTES 26 19 FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS 27 20 ESD PROTECT...

Page 3: ...ICLE DEALER MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS SERVICE STATIONS BLASTING AREAS ETC OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT INCLUDING CELLULAR TELEPHONES MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MED...

Page 4: ... the unit see also the document torques for transceiver assembly on Nokia Partner Web Site o Always use your own equipment for testing where you are sure that it works E g if the customer complains about charger function please test the phone with your own charger to be sure if phone or charger causes the malfunction o When doing the Faultlogger entries always note the Item code which caused the m...

Page 5: ...Care Point is repair support and training channel for Nokia service suppliers mainly for service levels 1 and 2 By providing visual and easy to learn support and training material such as illustrative repair videos troubleshooting with pictures product information and general repair information Nokia Care Point offers user friendly channel for service partners to learn technical issues It is manda...

Page 6: ...pts Confidential 19 12 2003 4 EXPLODED VIEW AND COMPONENT DISPOSAL Recommendation for the ecologically friendly disposal of components Colorized components show the different categories Description See corresponding ITEM CIRCUIT REF of the SPL Spare Parts List Service Manual 6820 Level 1 2 Copyright 2003 Nokia Corporation ...

Page 7: ...IP SIDECOVER STICKER Left Right I010 6 6150127 SCREW TORX PLUS 6 I011 1 9791169 QWERTY KEYMAT RIGHT I012 1 4850353 LCD MOD 130X130 I013 9470283 EARPIECE FOAM TAPE I014 1 5140251 EARPIECE I015 1 9790984 JOYSTICK BUTTON I016 1 9795144 KEYDOME QWERTY RIGHT I017 1 TB6 POWER BOARD I018 1 4858003 CIF CAMERA MODULE I019 1 9481013 CONN SHIELD CIF J I020 1 0660300 ANTENNA INTERNAL IHF I021 1 SPEAKER IHF 94...

Page 8: ...KEYMAT CRO SL SRB LEFT 1 9791175 KEYMAT FRENCH LEFT 1 9791176 KEYMAT FRENCH RIGHT 1 9791177 KEYMAT GREEK LEFT 1 9791178 KEYMAT GREEK RIGHT 1 9791179 KEYMAT GERMAN EST LEFT 1 9791180 KEYMAT GERMAN EST RIGHT 1 9791181 KEYMAT HEBREW LEFT 1 9791182 KEYMAT HEBREW RIGHT 1 9791183 KEYMAT HUNGARIAN LEFT 1 9791184 KEYMAT HUNGARIAN RIGHT 1 9791185 KEYMAT ITAL SPAN LEFT 1 9791186 KEYMAT ITAL SPAN RIGHT 1 979...

Page 9: ...A SWAP ENGINE DE EST 1 0051716 NHL 9 N6820A SWAP ENGINE SCANDI 1 0051717 NHL 9 N6820A SWAP ENGINE FRANCE 1 0051718 NHL 9 N6820A SWAP ENGINE I ES PT 1 0051719 NHL 9 N6820A SWAP ENGINE TURKEY 1 0051720 NHL 9 N6820A SWAP ENGINE CS SK RO 1 0051721 NHL 9 N6820A SWAP ENGINE GREECE 1 0051722 NHL 9 N6820A SWAP ENGINE HUNGARY 1 0051723 NHL 9 N6820A SWAP ENGINE POLAND 1 0051724 NHL 9 N6820A SWAP ENGINE RU L...

Page 10: ...Charger ACP 8E EURO sales pack 0272172 Travel Charger ACP 8X UK sales pack Lightweight multi voltage charger for charging your phone battery 0694093 HDS 3 Small and lightweight stereo headset for handsfree functionality and listening to FM radio 0770652 SF 5 POS Flash Adapter is used in POS Point of Sales environment for software updating It provides controlled supply voltage and necessary connect...

Page 11: ...g tool SRT 6 Nokia No 0770431 Tonichi torque driver Nokia No 6901525 Hoya micro fibre cloth MX304 Dastex gloves S M XL Artilux goggles AH166 Wera bit T5 867 4TX 5x50 Wera bit T6 867 4TX 6x50 Wera bit T6 PLUS 867 4TX 6IP Facom side cutter 416E Facom T5 driver SP 14032 Facom T6 driver SP 14033 Facom slot screwdriver AEF 2x35 E Wetec tweezers 7abb SA ESD Wetec tweezers 22 SA ESD Wetec tweezers 13 SA ...

Page 12: ...int of Sales It is very important to follow this insertion and removal procedure otherwise the contact pins of Flash Adapter will be damaged Also it has to make sure that all contacts are clean and in proper condition Insert the Flash Adapter SF 5 like a battery start at the Battery Connector side Be careful not to destroy the sensitive flash contact pins Push down the bottom side of the unit as f...

Page 13: ...tect the Window with a film Pull Locking Latch and remove the Battery Cover Remove Battery from Battery Cover as shown To remove the A Cover release the clip first by using SRT 6 Then open the Flip uprightly Now open the other side clips with SRT 6 Start with the clip as shown in the picture above Now open the opposite side Lift the topside of the A Cover a bit and open the bottom clip Service Man...

Page 14: ...forward Press down the Function Keys as shown in the picture above to remove it Remove the Joystick Button The Bottom side of the Keymat is glued to the Keydome therefore move up the Keymat with SRT 6 carefully Mind the underneath LEDs Unscrew the six TORX PLUS size 6 screws using the order shown For assembly the reverse order and a torque of 19Ncm have to be used Pull the Flip to remove Engine fr...

Page 15: ...o cant the connector Now the modules can be separate Protect LCD with a film Carefully place SRT 6 between Qwerty Frame and Flip Move on along the edge Use fingers to grip the Qwerty Frame and release the leaving snaps Now Qwerty Frame is loose Always use a new Frame during assembly Carefully detach the Keymat from Domesheet starting at the middle position Service Manual 6820 Level 1 2 Copyright 2...

Page 16: ...s while taking care not to cant the connector Push out Flip Electric Module from the backside to the front A DC plug can be used to remove DC Jack Put in the spike of dental tool into Microphone opening and lever up the Microphone Unlock plastic clips of Locking Latch To remove Antenna bend the B Cover s clip a bit Lift up the bottom side of Antenna and take care not to damage the spring contacts ...

Page 17: ...lways use a new tape when mounting the Earpiece Take care not to damage the Joystick when placing the module upside down on the desk Use the soldering jig instead when repairing Use Battery Connector as base and lever up Connector Shield Camera Module is attached with four snaps into its guidance Place SRT 10 as shown in the picture and unlock the snaps on both sides Note releasing order Do not to...

Page 18: ...r Board Tear off Keydome in diagonal direction to avoid remains of glue Check pads for cleanness Place a new Keydome on to the Assembly Jig Note the guiding pins Remove the protection foil Do not touch the Keydome from adhesive side Place the Power Board on the Jig Note the guiding pins This is the correct position of the Assembly Jig Carefully press on the Power Board to the Keydome Check that th...

Page 19: ...changed The start point of repair activities regarding the appeared fault symptoms Follow the arrows step by step Pads or contacts Check optical and mechanical condition particularly regarding to corrosion Clean if necessary Measure component for electrical functionality and change if needed Level 2 only Pads or contacts Check optical and mechanical condition particularly regarding to corrosion Cl...

Page 20: ...LE PAGE 20 28 Approved 1 0 Nokia Mobile Phones Customer Care EMEA DJk Technical Services Repair Concepts Confidential 19 12 2003 11 QUICK TROUBLE SHOOTER PART 1 Service Manual 6820 Level 1 2 Copyright 2003 Nokia Corporation ...

Page 21: ...LE PAGE 21 28 Approved 1 0 Nokia Mobile Phones Customer Care EMEA DJk Technical Services Repair Concepts Confidential 19 12 2003 12 QUICK TROUBLE SHOOTER PART 2 Service Manual 6820 Level 1 2 Copyright 2003 Nokia Corporation ...

Page 22: ...LE PAGE 22 28 Approved 1 0 Nokia Mobile Phones Customer Care EMEA DJk Technical Services Repair Concepts Confidential 19 12 2003 13 QUICK TROUBLE SHOOTER PART 3 Service Manual 6820 Level 1 2 Copyright 2003 Nokia Corporation ...

Page 23: ...her IR devices This device is a Class 1 Laser product Test unit Reference unit Settings on the test unit o From Home Menu press key This displays Phonebook entries If phone and SIM memory is empty create one new entry o Choose one phonebook entry and select Details o Select Options o Select Send bus card o Select Via infrared o If sending of business card fails make sure again that infrared window...

Page 24: ...era lens and clean if necessary Exchange of Camera Module does not improve picture quality o From Home Menu press up the Joystick o To take a picture press the Joystick Capture o This Image will be saved to Gallery into the Photos folder automatically o Test was successful if the Image appears on your Display The camera is ok o Select Delete o Select Yes o Select EXIT for Home Menu o If the test i...

Page 25: ... the actual information on Partner Web Site and Nokia Care Point When using delivered tester support files take care of the right setup according to the tester type and product type Please refer to Recommended Service Equipment on Nokia Partner Web Site Mobile Phone Tester 17 BATTERY TEST A battery tester lets you test the capacity of Nokia batteries Please refer to the actual information on Partn...

Page 26: ...vice Notes when shipping phones to other Service Partners It prevents the product from scratches it is ESD neutral and has the possibility to give valuable feedback of the fault symptom through a structured form Please refer to the document Service Notes for faulty NMP transceiver on Partner Web Site to get further information Service Manual 6820 Level 1 2 Copyright 2003 Nokia Corporation ...

Page 27: ...end using the offered swap phone cartons as described in Spare Parts SB 004 Always Protect the window with a protection film Put the unit under the stretch film Add repair documentation e g filled in service note into the swap carton Fold the swap carton as shown in Spare Parts SB 004 There are two different sizes of swap cartons for common mobile phones Service Manual 6820 Level 1 2 Copyright 200...

Page 28: ...USE ESD compatible service tools USE Conductive wastebaskets USE ESD gloves when handling PWBs PCBs USE Cleaning material without changing el Characteristics USE Grounded service equipment i e soldering station USE ESD clothes such as coat or frock NO Smoking NO Drinking NO Eating NO Dust NO Useless Items NO Normal pressured air for cleaning modules displays The video covers general issues concern...

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