
Table of Contents
General baseband troubleshooting
......................................................................................................................
4–5
Important test points
.......................................................................................................................................
4–5
Flash programming does not work
.................................................................................................................
4–5
Phone doesn't switch on
..................................................................................................................................
4–7
Switch off
..........................................................................................................................................................
4–8
Display shows "Contact Service"
......................................................................................................................
4–8
The phone does not register to the networks, or the phone can not make a call
.....................................
4–9
SIM related faults
.................................................................................................................................................
4–10
Insert SIM card fault
.......................................................................................................................................
4–10
SIM card rejected
............................................................................................................................................
4–11
User interface
.......................................................................................................................................................
4–12
Blank display
...................................................................................................................................................
4–12
Display is corrupt
............................................................................................................................................
4–12
Dead keys
........................................................................................................................................................
4–13
No backlight for display or keys
...................................................................................................................
4–13
Audio troubleshooting
........................................................................................................................................
4–15
Audio troubleshooting using phoenix
.........................................................................................................
4–15
Check microphone using "Hp microphone in Ext speaker out" loop
........................................................
4–16
Check earpiece using "Ext microphone in Hp speaker out" loop
..............................................................
4–16
Check IHF function using "Ext microphone in IHF speaker out" loop
.......................................................
4–17
Check vibra function using "Vibra control"
..................................................................................................
4–17
Earpiece fault
..................................................................................................................................................
4–18
IHF/ringing tone fault
....................................................................................................................................
4–19
Microphone fault
............................................................................................................................................
4–20
List of Figures
Figure 8 Test points for power suppliers
.............................................................................................................
4–5
Figure 9 Flash programming fault
........................................................................................................................
4–6
Figure 10 Troubleshooting when the phone doesn't switch on
.......................................................................
4–7
Figure 11 Switch off troubleshooting
..................................................................................................................
4–8
Figure 12 Troubleshooting when the "Contact Service" message is seen
.......................................................
4–9
Figure 13 No registering or call
.........................................................................................................................
4–10
Figure 14 Insert SIM card fault
...........................................................................................................................
4–11
Figure 15 Signal diagram
...................................................................................................................................
4–11
Figure 16 Signal diagram
...................................................................................................................................
4–12
Figure 17 Blank display
.......................................................................................................................................
4–12
Figure 18 Display is corrupt
................................................................................................................................
4–13
Figure 19 Dead keys
............................................................................................................................................
4–13
Figure 20 No backlight for display or keys
.......................................................................................................
4–14
Figure 21 Phoenix audio test window
..............................................................................................................
4–15
Figure 22 PWB audio test points
.......................................................................................................................
4–16
Figure 23 Test arrangement for microphone
...................................................................................................
4–16
Figure 24 Test arrangement for earpiece
.........................................................................................................
4–17
Figure 25 Checking IHF function by using "Ext microphone in IHF speaker out" loop
.................................
4–17
Figure 26 Checking vibra function by using vibra control
..............................................................................
4–18
Figure 27 Earpiece fault flow chart
...................................................................................................................
4–18
Figure 28 IHF/ring tone fault flow chart
...........................................................................................................
4–19
Figure 29 Microphone fault flow chart
..............................................................................................................
4–20
RM-305; RM-306
Baseband troubleshooting
Issue 2
COMPANY CONFIDENTIAL
Page 4 –3
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