NKT Photonics A301-100-000, Product Manual

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39
B Service and Support Information
Servicing
The accessory has no user serviceable components. In case of malfunction,
contact NKT Photonics using the support channels in section
“Support Contact
Details”
.
Caution: Do not open the accessory chassis. The accessory is equipped with war -
ranty labels (see
Figure 28
) on the covers of the its chassis. The warranty is void if
the system is opened.
Caution: The accessory contains electro-static discharge (ESD) sensitive compo -
nents. To avoid permanent ESD damage, use ESD protection precautions when
handling the accessory. Always connect the accessory’s earth point to a ground
earth within your facility.
Figure 28 Warranty seal
.
Opening the
chassis
There are no user serviceable components inside the accessory chassis. Should
your accessory malfunction, and it cannot be serviced on site, it must be shipped
to the NKT Photonics office in Denmark.
WARRANTY VOID
IF REMOVED label
The unit is sealed with a label “WARRANTY VOID IF REMOVED”. It is strictly
prohibited to remove the chassis cover
Support Contact Details
For technical or general support, NKT Photonics can be contacted for help
regarding issues and questions with your accessory.
Online Support
Web-page
1. Go to:
https://www.nktphotonics.com/lasers-fibers/support/technical-support-and-
customer-service/
2. Scroll down and click or press:
3. Select the type of help required, fill in the form, and click or press Submit .
WARRANTY VOID IF SEAL
IS BROKEN OR REMOVED