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10

Troubleshooting

5

Problem

Solution

Unable to configure 

the Power  

Management Card 

using method 1 or 

method 2

1.  Check the LED status, it is normal when the 

yellow and green LEDs are both on.

If green LED is off:

  Check if the Power Management Card is 

properly seated in the device and the device 

has power.

If yellow LED is off:

  Ensure the network connection is good.

2.  Ensure the PC being used is on the same local 

network subnet as the device you are trying to 

communicate with.

3.  Ensure the Jumper on the Reset Pin is correctly 

installed.

Unable to ping  

the Power Manage-

ment Card

1.  Use method 1 and/or method 2 to get/set a 

correct IP address for the Power Management 

Card.

2.  If the PC being used is on a different network 

subnet from the Power Management Card, veri-

fy the setting of subnet mask and the IP address 

of gateway.

Lost the user name 

and password

Please refer to the “Reset to Factory Default Set-

ting / Recover from a Lost Password” section.

Default Network  

Setting

IP: 192.168.20.177

Subnet mask: 255.255.255.0 DHCP: On

Unable to access  

the Web Interface

1.  Ensure you can ping the PMCARD.

2.  Ensure you are specifying the correct URL.

Unable to operate  

a SNMP get/set

SNMPv1: Verify the community name.

SNMPv3: Verify the user profile configuration.

Unable to receive 

traps

1.  Ensure the trap types (SNMPv1/SNMPv3) and 

trap receiver are configured correctly.

2.  Ensure the IP address of gateway is configured 

correctly if the PMCARD and NMS are on a 

different network.

Disposal of Old Electrical & Electronic Equipment

(Applicable in the European Union and other European countries with 

separate collection systems)

This symbol on the product or on its packaging indicates that this product shall 

not be treated as household waste.

Instead it shall be handed over to the applicable collection point for the recycling 

of electrical and electronic equipment. 

By ensuring this product is disposed of correctly, you will help prevent potential 

negative  consequences  for  the  environment  and  human  health,  which  could 

otherwise be caused by inappropriate waste handling of this product. 

The recycling of materials will help to conserve natural resources. 

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