Report
Cause
Solution
S3
flashes
No beans
£
Add beans, restart coffee
making
S12
Refill water pipe system
£
Turn steam/hot water control
clockwise
Filter possibly defective
£
Remove or replace filter
S1
on
Water tank is empty
£
Fill water tank
Water tank is missing or inserted
incorrectly
£
Reinsert water tank
S2
on
Drip tray and/or used coffee
container full
£
Empty drip tray and/or used
coffee container
S2
flashes
Drip tray with used coffee container
missing or fitted incorrectly
£
Reinsert drip tray with used
coffee container
S11
on
System cleaning required
£
Clean system
(see chapter 4.2)
S7
on
System descaling necessary
£
Descale system
(see chapter 4.3)
S6
on
Filter exhausted
£
Change filter
(see chapter 4.1)
S13 bar 1 and bar 5
flash alternately
Brew unit fitted incorrectly
£
Fit brew unit correctly and
snap into place
(see chapter 4.5)
5. System reports
Fault
Cause
Solution
No hot water or steam
Blocked steam/hot water jet/
Spumatore (fig.1/L)
£
Dismantle and thoroughly
clean steam/hot water jet/
Spumatore (fig.3)
System may be calcified
£
Please run a high dosage of
descaler (see chapter 4.3)
Not enough milk froth or
liquid froth
Unsuitable milk
£
Use cold milk
Blocked steam/hot water jet /
Spumatore
£
Dismantle and thoroughly
clean steam/hot water jet/
Spumatore (fig.3)
Coffee only drips
System may be calcified
£
Please run a high dosage of
descaler (see chapter 4.3)
Coffee is too finely ground
£
Set the grinder on a coarser
setting
Coffee powder too fine
£
Change to coarser coffee
powder
No “crema” on the coffee
Unsuitable coffee beans
£
Change coffee beans
Beans may be too old
£
Change to fresh beans
Grinding coarseness not
adjusted to beans
£
Optimize grinding
coarseness
Strong noise from coffee
grinder
Foreign matter in grinder,
e.g. small stones
£
Call service hotline, ground
coffee can still be made
6. Problem solving
In the event of a fault or a system report which you cannot correct yourself, please contact our email
([email protected]) or Service-Hotline: 0049 911-25266390
If the system detects any errors, the display will show an error report
t
flashing bars or
t
lighted bars.
Attention: Please make a note of the flashing or lit up bars. Switch the appliance off and pull the mains
plug. Then call the service hotline 0049-911-25266390 or email ([email protected]) us with name
type, serial number (see type label, fig.1/S) and error number. Our service team will take care of the
next steps.
20
21
GB
GB
5. System reports
6. Problem solving
