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ninjakitchen .com
ninjakitchen .com
The 1-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of 1 year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in this instruction
manual, subject to the following conditions and exclusions.
What is covered by my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s
sole discretion, will be repaired or replaced for up to 1 year from the original purchase
date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends 6
months after the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is greater. If the unit is replaced, SharkNinja reserves the right to
replace the unit with one of equal or greater value.
What is not covered by my warranty?
Our Customer Service and Product Specialists are available to provide all the warranty
service options available to you, including the possibility of upgrading to our VIP
Warranty Service Options for select product categories.
1. Normal wear and tear of wearable parts (including removable pot, silicone ring, lids,
racks, and baskets.) that require regular maintenance and/or replacement to ensure
the proper functioning of your unit, are not covered by your warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send the unit to us for repair or
replacement. A fee of $19.95 for return shipping costs will be charged at the time of
return shipment of the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to
mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service,
or alteration to the product or any of its parts that have been performed by a repair
person not authorized by SharkNinja.
7. Products purchased, used, or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com for product care/maintenance self-help.
Our Customer Service and Product Specialists are also available at 1-877-646-5288 to
assist with product support and warranty service options.
How to initiate a warranty claim:
You can call 1-877-646-5288 to have a Customer Service Specialist assist you. Please
note, you must call 1-877-646-5288 to initiate a warranty claim. Return and packing
instruction information will be provided at that time.
For Customer Service hours, visit ninjakitchen.com.
Replacement parts are available for purchase at ninjaaccessories.com. For more information
on what are classified as wearable and non-wearable parts, visit ninjakitchen.com/warranty.
This warranty gives you specific legal rights, and you may also have other rights that vary
from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
To order additional parts and accessories, visit ninjaaccessories.com or contact Customer
Service at 1-877-646-5288.
REPLACEMENT PARTS
ONE (1) YEAR
LIMITED WARRANTY
1
For consistent browning, make sure ingredients are arranged in an even layer on the
bottom of the cooking pot with no overlapping. If ingredients are overlapping, make sure
to shake half way through the set cook time.
2
For smaller ingredients that could fall through the reversible rack, we recommend first
wrapping them in a parchment paper or foil pouch.
3
When switching from pressure cooking to using the crisping lid it is recommended
to empty the pot of any remaining liquid for best crisping results.
4
Press and hold down the up
and down
arrows to move faster through the display
to get to your desired time.
5
Use the Keep Warm mode to keep food at a warm, food-safe temperature after cooking.
To prevent food from drying out, we recommend keeping the lid closed and using this
function just before serving. To reheat food, use the Air Crisp function.
6
To have your unit build pressure quicker, set it to SEAR/SAUTÉ HIGH. Once ready to
pressure cook, press the PRESSURE button and continue as you normally would.
HELPFUL TIPS
