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Troubleshooting Guide
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Sediment in my coffee.
If there is sediment at the bottom of the brewed coffee, this may be due to using finely
ground coffee in the permanent filter.
To reduce the amount of sediment in the brewed coffee use a slightly coarser grind or use
a paper filter.
Grounds in my coffee.
If there are grounds in your coffee, check to make sure the brew basket did not overflow.
If there are too many grounds in the brew basket, or you are using a fine ground coffee,
the grounds will flow into an overflow channel designed to make sure overflow is captured
in the brew vessel. For best results use medium ground coffee in the recommended
measurements.
Brew Basket dripping
after brew.
Check to see if the Drip Stop toggle is set to the closed, no-drip position.
If the Drip Stop is set to the closed, no drip position and the brewer continues to drip, run
a Clean Cycle or wash the brew basket thoroughly with warm, soapy water.
Paper filter falling
over.
The Ninja Coffee Bar
™
is designed to take a #4 cone filter. Be sure you are using this size
and shape for best results.
Be sure the paper filter is firmly pressed into the brew basket.
Wet the corners of the filter for best results.
If problem persists, try using the permanent filter.
Coffee is not hot
enough.
To keep your coffee hotter longer, pre-heat your mug or carafe by rinsing it with hot water
from the tap.
If using a microwave safe mug with cream or milk, try pre-heating the cream or milk in the
microwave for 30 seconds.
NOTE:
Never place carafe in the microwave.
Over Ice Brew is not
cold.
The Over Ice Brew is designed to brew hot coffee over ice to lock in the flavour for rich,
smooth iced coffee. Make sure your cup, travel mug, or carafe is filled all the way to the
top with ice cubes.
Weak coffee.
If the coffee tastes weak, try adding more coffee grounds into the brew basket for the next
brew cycle.
If the coffee is still weak after adding more coffee grounds, try Rich Brew to make a
stronger, more concentrated cup.
Coffee too strong.
Try using a coarser grind.
If the coffee is still too strong, try using less coffee grounds.
Brew will not start.
Make sure the Power Button light is illuminated. Check to make sure the brewer is
plugged in and water is in the water reservoir.
If the Drip Stop is in the open position, check that the brew basket is pushed all the way
into the brewer.
If you hear 5 beeps, check that the Drip Stop is in the open position.
NOTE
: The brew will begin, stop, and be quiet for a short period of time before it begins
again. This process is used to evenly saturate your coffee grounds.
Brew cycle is too slow.
A carafe brew will take approximately 8 minutes and the single cup will take approximately
4 minutes.
If the brew cycle is taking longer than normal, run the Clean Cycle with the descaling
solution.
