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1-877-646-5288
Troubleshooting Guide - cont.
*K-Cup is a registered trademark of Keurig Green Mountain, Inc. Use of the K-Cup trademark does not imply any affiliation with
or endorsement by Keurig Green Mountain, Inc.
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
My cup, travel mug or
carafe overflowed.
The cup, travel mug or carafe may not have been empty prior to brewing.
The water exceeded the Max Fill line on the water reservoir prior to brewing.
The Ninja
Coffee Bar
™
is designed to dispense the following amounts on classic brew:
Cup
9.5 oz
Travel Mug
14 oz
Half Carafe
19 oz
Carafe
38 oz
Please ensure that you are using at least a 12 oz. cup for the cup size and a 16 oz. travel
mug for the travel mug size.
NOTE:
On Rich Brew, Over Ice Brew, and Specialty Brew there will be less volume
dispensed.
Brew basket
overflowed.
Check the amount of coffee or type of grind used.
Water left in my
reservoir.
Ninja Coffee Bar
™
allows you to fill the reservoir up to but not exceeding the Max Fill line
and Auto-iQ
™
One Touch Intelligence will only use the water needed for the brew size
and style selected.
After a brew you may notice left over water in your water reservoir after filling to the
minimum fill line of the size selected. The water reservoir markings are minimum fill lines
that indicate if there is enough water for the proper brew size in the reservoir for any
brew style in that size, but all brew styles use different amounts of water to create the
proper flavor and concentration.
You can brew multiple cups before needing to refill.
Does it take coffee
pods?
This brewer is designed to brew coffee grounds only. Do not insert pods or K-Cups
®
.
My Ninja Coffee Bar
™
is
leaking.
If the leak is coming from the brew basket, be sure all the parts are fit securely in the
brewer.
If the leak is coming from the bottom of the brewer call customer service
at 1-877-646-5288.
My Ninja Coffee Bar
™
beeped and did not
complete the full brew
that I selected.
Ensure the water reservoir is locked in place and is filled with enough water for the
desired brew.
Check the CLEAN indicator light. If illuminated, run a clean cycle with the appropriate
descaling solution or a white vinegar mixture. See Care & Maintenance section.
Check the Drip Stop indicator light. If illuminated, ensure the brew basket is fully inserted
into the brewer and open the Drip Stop once the vessel is placed under the brew basket.
If the problem persists please call customer service at 1-877-646-5288.
Why is the second cup
that I brewed hotter
than the first brew?
Once the Ninja Coffee Bar
™
has brewed the first cup, the brewing system is pre-warmed.
This enables any following brews to be slightly hotter. For a hot first cup try pre-warming
your mug.