192
Troubleshooting
Shooting Issues
Problem
Cause/Solution
A
Cannot switch
to shooting
mode.
Disconnect the HDMI cable or USB cable.
Cannot take
pictures or
record movies.
•
When the camera is in playback mode, press the
c
button,
shutter-release button or
b
(
e
) button.
•
When menus are displayed, press the
d
button.
•
When the scene mode is
Night portrait
or
Backlighting
with
HDR
set to
Off
, raise the flash.
•
The flash is charging while
q
is flashing.
•
Movies cannot be recorded when the camera is connected
to the Charging AC Adapter.
•
The battery is exhausted.
•
Insert a memory card with sufficient free space.
The camera
cannot focus.
•
The subject is too close. Try shooting using the
Scene auto
selector
or
Close-up
scene mode, or the macro close-up
focus mode.
•
Incorrect focus mode setting. Check or change the setting.
•
The subject is hard to focus on.
•
Set
AF assist
in the setup menu to
Auto
.
•
Subject is not in focus area when the shutter-release button
is pressed halfway.
•
The focus mode is set to
E
(manual focus).
•
Turn the camera off and then on again.
34, 38,
39, 56,
63
62
72
112,
166
27, 137
Colored stripes
appear on the
screen when
shooting.
Colored stripes may appear when shooting subjects with
repeating patterns (such as window blinds); this is not a
malfunction.
The colored stripes will not appear in captured images or
recorded movies. However, when using
Continuous H: 120
fps
or
HS 480/4×
, the colored stripes may be seen in the
captured images and recorded movies.
–
Images are
blurred.
•
Use the flash.
•
Enable vibration reduction.
•
Use a tripod to stabilize the camera (using the self-timer at
the same time is more effective).
Bright specks
appear in
images
captured with
flash.
Flash is reflecting off particles in air. Lower the flash.