169
Troubleshooting
T
e
ch
n
ical
No
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s an
d I
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de
x
Bright specks appear in
pictures taken with flash.
Flash is reflecting off particles in air. Turn flash
off.
Flash does not fire.
•
Flash is off.
•
Some scene modes with which the flash does
not function is selected.
•
On
is selected for
Blink proof
in smart
portrait menu.
•
Another function that restricts flash is
enabled.
Optical zoom cannot be used.
Optical zoom cannot be used while recording
movies.
Digital zoom cannot be used.
•
Digital zoom
is set to
Off
in the setup menu.
•
Digital zoom is not available in the following
situations.
- When
Scene auto selector
,
Portrait
,
Night portrait
, or
Pet portrait
scene
mode is selected.
- When shooting in smart portrait mode.
- When shooting in subject tracking mode.
- When
Continuous
is set to
Multi-shot
1
6
.
Image mode
not available.
Another function that restricts the
Image mode
option is enabled.
No sound when shutter is
released.
•
Off
is selected for
Sound settings
>
Shutter
sound
in setup menu. No sound is heard with
some shooting modes and settings, even
when
On
is selected.
•
The speaker is blocked. Do not cover the
speaker.
AF-assist illuminator does not
light up.
Off
is selected for
AF assist
in the setup menu.
AF-assist illuminator may not light depending
on the position of the focus area or the current
scene mode, even when
Auto
is selected.
Pictures appear smeared.
Lens is dirty. Clean lens.
Colors are unnatural.
White balance does not match light source.
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed is too slow or ISO sensitivity is
high as the subject is dark. Noise can be reduced
by:
•
Using flash.
•
Specifying a lower ISO sensitivity setting.
Problem
Cause/Solution
A
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