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Summary of Contents for JACE-8000

Page 1: ...Technical Document JACE 8000 Backup and Restore Guide March 24 2022 ...

Page 2: ...This PDF was created from documentation on docs niagara community com For the most current Tridium product documentation go to docs niagara community com 2 Copyright ...

Page 3: ...trademarks of American Society of Heating Refrigerating and Air Conditioning Engineers Microsoft Excel Internet Explorer Windows Windows Vista Windows Server and SQL Server are registered trademarks of Microsoft Corporation Oracle and Java are registered trademarks of Oracle and or its affiliates Mozilla and Firefox are trademarks of the Mozilla Foundation Echelon LON LonMark LonTalk and LonWorks ...

Page 4: ...ormation in this document is written primarily for Systems Integrators In order to make the most of the information in this book readers should have some training or previous experience with Niagara 4 software as well as experience working with JACE network controllers Document Content This document includes topics that describe how to create USB backups and restore them to your JACE 8000 controll...

Page 5: ...SB Backup Restoring from a USB Backup and Platform and station backup options September 14 2016 Minor changes to step 2 of the procedure Restoring factory defaults to clarify functionality August 19 2016 In the topic Restoring from a USB Backup revised content in steps 5 11 Added a caution to the following topics regarding connecting large capacity USB drives 128GB USB Backup and Restore feature C...

Page 6: ...tes a factory recovery image it restores the controller to its factory ship state which is N4 1 etc Added the topic Shutting down the controller Added the topic Shutdown operations under the Reference Information December 2 2015 In the USB Backup and Restore feature topic added a caution about USB drives causing the unit to fail In the Create a USB Backup topic added a caution about USB drives cau...

Page 7: ...port and pressing the backup and restore button on the unit itself NOTE USB backup supports only FAT32 and FAT32X file systems NTFS is not supported CAUTION Only flash drives USB sticks 128GB are recommended for backup restore operations USB bus powered external hard drives often have higher power requirements and so may not function as expected possibly resulting in permanent damage to the drive ...

Page 8: ... FAT32 and FAT32X file systems NTFS is not supported You need a USB flash drive with enough memory to contain the complete platform and station image along with the operating system and all software modules CAUTION Only flash drives USB sticks 128GB are recommended for backup restore operations USB bus powered external hard drives often have higher power requirements and so may not function as exp...

Page 9: ... off indicating an error In this case simply unplug the USB thumb drive wait for the LED to turn off then insert the thumb drive and try the backup procedure again If problems persist possible causes could be Insufficient disk space on the thumb drive Write protect enabled on the thumb driver 4 When the backup and restore LED turns off remove the USB flash drive and store it in a safe place The ba...

Page 10: ...port for debugging serial communications A terminal emulator system shell program such as PuTTY You use this program to access the controller s system shell menu which lists the restore options The system passphrase of the system to which you are restoring the backup The system passphrase used to create the backup If you are restoring the image to a different controller another of the same model o...

Page 11: ...kipped Consequently when factory defaults recovery is desired no USB device can be inserted in the USB port The system enters the USB restore mode and the following banner displays Restore from a USB Back Niagara and platform installation will be completely removed This incl Niagara daemon and station will be killed if they are currently runnin 8 At the passphrase prompt enter the current system p...

Page 12: ... controller s power off and back on again Related Links USB backup and restore Parent Topic Other Related Links USB backup and restore Parent Topic Restoring factory defaults The process of recovering factory defaults returns the controller to the state it was in when it shipped from the factory This procedure describes the steps to recover factory defaults when using a terminal emulator program t...

Page 13: ...tes a factory recovery image 4 SHT DWN Recessed pushbutton switch for initiating a controlled shutdown 5 BACKUP LED to indicate USB media present or a backup restore or factory recovery image in progress NOTE In Niagara 4 7U1 and later the presence of a USB device inserted in the USB backup restore port prevents you from accidentally launching the factory defaults recovery process while attempting...

Page 14: ...ge which does not indicate a hardware fault If this message appears it is best to start the procedure over beginning with step 1 WARNING CHECK BACKUP BUTTON POSSIBLE SHORT 3 Release the backup and restore button once the banner displays On detecting the button release the system begins a 10 second countdown which displays as shown here Press any key to restore from USB backup If no key pressed fac...

Page 15: ...via a multi stage process that involves using serial shell software plus contacting your Support channel and interacting with Tridium in order to initiate a secure method of validating that you the serial shell user are authorized to reset the platform credentials and system passphrase NOTE The controller must be powered off to initiate this procedure Additionally you must be able to communicate w...

Page 16: ...gnature is sent to you either by phone or email CAUTION The Reset Authorization Key is valid only for 24 hours from the time it is generated If you do not enter the key in the Platform Access Recovery screen within the 24 hour period you must start over with step 1 of this procedure to obtain another Key 9 Once you have received the Signature in the Platform Access Recovery screen indicate your pr...

Page 17: ...credentials and default system passphrase before completing the platform connection On completion you can login and access the station data and configuration as you normally would Related Links USB backup and restore Parent Topic Other Related Links USB backup and restore Parent Topic Shutting down the controller The shutdown procedure allows you to safely shutdown the controller Perform the follo...

Page 18: ...ng message displays when the shutdown process is complete and it is safe to remove power iomonitor shutdown complete safe to remove power Related Links USB backup and restore Parent Topic Other Related Links USB backup and restore Parent Topic 18 USB backup and restore ...

Page 19: ...ACE 8000 Plugging in an external hard drive may cause the controller to become unresponsive requiring a reboot In Niagara the term backup describes different operations Refer to the following table for information about each backup type Backup type Contents Size Tool Notes Station copier Station bog file histories and alarms 1 to 50 MB Workbench Supports cross mod installation of statio Backup dis...

Page 20: ... Parent Topic Shutdown operations The information below describes how the shutdown operation works To initiate a shutdown press and hold the Shutdown button on the enclosure When the controller detects that the Shutdown button is being pressed it enters the shutdown mode This is indicated by the Backup LED flashing the alert mode pattern On 100 mS Off 100 mS To verify the Shutdown button is functi...

Page 21: ... Reference information Parent Topic 21 Reference information ...

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