Support
There are several ways to get support if you have not found the solution to your problem in this manual.
-
Contact your fleet manager or leasing company.
-
Contact the supplier of your device.
via Nexxtmove.
-
You can also contact us directly using the contact form on our website www.powerdale.com/en/
contact.
Creating a ticket in Nexxtmove
1.
Open the
Tickets
menu.
2.
Click on
Create a new ticket
in the top right corner.
3.
Enter a specific title that relates to your problem.
Recommended:
Use specific titles to receive help faster.
4.
Provide a detailed description of your problem under
Message
.
5.
Optional:
If applicable, select the appropriate charging point from the list. This can only be done
if the charging point is attributed to you. If you use a charging point in your network, simply add a
reference number in the description (if available).
6.
Click
Save
.
Result:
Your ticket is sent to the Powerdale support team and can be seen by all Nexxtmove managers
in your company. You will receive a response as soon as possible.
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