6
Return Policy
After 30 Days
Returns received 30-60 days after the product has been delivered are not eligible for a full refund of the purchase price. All returns accepted back during this time frame will be subject to
a r
estocking fee of 25% of the original purchase price.
The following conditions apply to any returns received within this stated timeframe:
• The product must be unused and complete. Full or partial assembly of the product may void eligibility for return.
• The product must be returned in its original packaging to ensure it is not damaged during shipping.
• Customers must call Nexus 21 and speak with a representative to initiate a return request.
• All returns are subject to an inspection process by a member of Nexus 21 Product Support before a refund is issued.
• Please allow a minimum of 2 weeks from the date the return is received for a refund to be processed.
• Any Nexus 21 product that is received back and deemed unfi t for resale or restock upon inspection due to installation or shipping damage will not be eligible for a full refund.
• Customers are responsible for shipping charges to send the product back to us.
• All returns must be processed back to the original form of payment used in the purchase of the item(s).
Nexus 21 ships each product encased in custom die-cut foam, which is purpose-engineered for vibration dampening to reduce any risks of shipping damage. It is mandated that all
product returns be shipped back to Nexus 21 in their original packaging. If you do not have the original packaging, please contact Nexus 21 Product Support at 1-480-306-5462. A
new set of packaging materials can be requested and the cost will be deducted from the refund amount.
Nexus 21 will not accept return requests past 60 days of the product being delivered.
Within 30 Days of Delivery:
Customers may return a Nexus 21 product(s) for any reason within 30 days of the date it is received for a full refund of the purchase price. Shipping charges associated with your order are
not eligible for refund. To initiate a product-return request, please review the following conditions:
• The product must be unused and complete. Full or partial assembly of the product may void eligibility for return.
• The product must be returned in its original packaging to ensure it is not damaged during shipping.
• Customers must call Nexus 21 and speak with a representative to initiate a return request.
• All returns are subject to an inspection process by a member of Nexus 21 Product Support before a refund is issued.
• Please allow a minimum of 2 weeks from the date the return is received for a refund to be processed.
• Any Nexus 21 product that is received back and deemed unfi t for resale or restock upon inspection due to installation or shipping damage will not be eligible for a full refund.
• Customers are responsible for shipping charges to send the product back to us.
• All returns must be processed back to the original form of payment used in the purchase of the item(s).
Nexus 21 ships each product encased in custom die-cut foam, which is purpose-engineered for vibration dampening to reduce any risks of shipping damage. It is mandated that all
product returns be shipped back to Nexus 21 in their original packaging. If you do not have the original packaging, please contact Nexus 21 Product Support at 1-480-306-5462. A
new set of packaging materials can be requested and the cost will be deducted from the refund amount.
To initiate a Return follow the steps listed below:
Step 1:
Call 1-888-981-9919 and request to return your product(s).
Step 2:
Your Account Manager will provide you with a link to a form for you to fi ll out digitally.
Step 3:
Arrange shipment of the product to our offi ce. Emailing the tracking information to [email protected] can expedite the process.
Once your product is received, please allow up to 2 weeks for us to inspect and process your return. You will receive a confi rmation email indicating that your return has been successfully
processed. Refunds may take 5 - 10 business days depending on your issuing bank.
Summary of Contents for CL-65 Plus
Page 1: ...Installation Manual for CL 65...
Page 24: ...1 888 981 9919 www nexus21 com...
