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Nextel iM240, User Manual

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Nextel iM240 User Manual Download Page 73

Nextel Connection Manager User Guide 

 
 

Chapter Ten:  Troubleshooting 

If you have questions about your Nextel Connection Manager software, please contact Nextel using the 
information listed below.   Please refer to the chart below to troubleshoot your Nextel Connection Manager or 
im240 Wireless Modem.    
 

Symptom 

 

Possible Cause

 

Solution 

 

Poor Signal 
Strength  

Poor reception by the 
im240 Wireless 
Modem.  

Attach the flexible, external antenna to the top of the im240 
Wireless Modem in the slot next to the L-shaped antenna.  Restart 
the Nextel Connection Manager.   
 

 

 

 

Nextel Customer Support  

Nextel General Care 

  1-800-639-6111 

 

Nextel eCare 

 

• 

Go to www.nextel.com  

• 

Select 

Contact Us

. 

• 

Select 

Contact Customer Care Online

.  

• 

Complete the online form and click 

Submit

. 

 

 

 

 

 

 

 

 

 

 

Last updated: 5/26/05 

 

 
 

71

Summary of Contents for iM240

Page 1: ...Nextel Connection Manager 2 0 Discovery Communications Inc Information Technology Training One Discovery Place Silver Spring Maryland 20910 User Guide...

Page 2: ......

Page 3: ...CARD 8 INSERTING YOUR SIM CARD INTO THE IM240 WIRELESS MODEM 8 REMOVING YOUR SIM CARD FROM THE IM240 WIRELESS MODEM 9 CHAPTER THREE INSTALLING YOUR SOFTWARE 10 CHAPTER FOUR INSTALLING THE IM240 WIRELE...

Page 4: ...ion 31 Using the Add Remove Programs Option 33 CHAPTER NINE SETTINGS 35 Start Up Options 36 Latest Updates 40 Device Management 43 WiFi Scanner 45 HotSpot Locator 46 Configuration 47 SIM PIN Managemen...

Page 5: ...s for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment...

Page 6: ...s Modem package contain the following Nextel Connection Manager Installation CD ROM im240 Wireless Modem Protective jewel case SIM Subscriber Identity Module card Detachable L shaped antenna External...

Page 7: ...o the HotSpot Locator section in Chapter Nine Settings About Profiles and Connections The Nextel Connection Manager s Profile utility allows you add modify or delete profiles as well as define the cur...

Page 8: ...ou need administrative rights to install software on Windows 2000 or Windows XP Note Nextel Connection Manager cannot be run when a user is logged on as Guest User Motorola im240 Wireless Modem Techni...

Page 9: ...n Manager User Guide Customer Support For Nextel Connection Manager customer support call 1 800 639 6111 or visit www nextel com For im240 Wireless Modem customer support visit www mot com iDEN Last u...

Page 10: ...s Modem before doing so Inserting Your SIM Card Into the im240 Wireless Modem 1 Turn the im240 Wireless Modem face up so that the SIM card slot is in the bottom left corner of the modem 2 Pick up the...

Page 11: ...ck the Unplug or Eject Hardware icon you may lose data 2 Press the eject button near the PCMCIA slot to remove the im240 Wireless Modem from your PC 3 Hold the im240 Wireless Modem in one hand With th...

Page 12: ...work If you would like to connect your Nextel Mobile phone to your computer in order to access the Internet please install the Nextel Connection Manager as explained below then refer to the Settings D...

Page 13: ...software in the file location shown by the system click Next Note To store the software in a different location click Change and select the appropriate file folder Follow the prompts to begin installa...

Page 14: ...lling Your Modem The im240 device is not required to use the Nextel Connection Manager software 7 Once the Nextel Connection Manager software installation is complete the system will ask if you would...

Page 15: ...m240 Wireless Modem the detachable L shaped antenna and the external antenna Use the detachable L shaped antenna whenever you use the im240 Wireless Modem It helps you get the signal you need in order...

Page 16: ...ote Do not insert the im240 until prompted to do so by the Nextel Connection Manager Software 1 If you are trying to install the im240 while installing the software and have selected yes on the follow...

Page 17: ...XP displays an additional Found New Hardware screen The screen lists several types of PC cards Select the Motorola im240 PC Card modem option Click Next and continue to the next step 4 The system disp...

Page 18: ...is 6 The Install screen appears The system displays a message stating you must restart your PC to complete the modem installation process Click OK The PC automatically shuts down 7 Wait approximately...

Page 19: ...each connection If there is more than one device that can handle a specific connection you will have to manually select which device to use If you see the following error message go to the next step 1...

Page 20: ...l and the manner of connection from the drop down lists Click OK Choose the manner of connection from the drop down list Choose the modem model from the drop down list For more information on connecti...

Page 21: ...connect over a LAN connection you need to have a LAN adapter installed on Your PC In most cases this will be built in on Your PC and all you have to do is to attach a cable and connect Should specifi...

Page 22: ...ert the im240 Wireless Modem into the PCMCIA slot on your laptop PC Note Make sure the detachable L shaped antenna is securely inserted into the antenna slot on the im240 Wireless Modem before you ins...

Page 23: ...u are using the im240 Wireless Modem the LED light on the modem turns solid red If you do not have a MyNextel member name and password please visit www Nextel com website or contact Nextel Customer Su...

Page 24: ...tus Light on your im240 Wireless Modem Flashing red Registering Your modem is registering with your service provider s network Please wait Solid Red No service Your modem cannot register with the netw...

Page 25: ...ck the Disconnect button at the top of screen To disconnect from the Internet click the Disconnect button Note If you have set up your connect options under Start Up Options to prompt you before the N...

Page 26: ...ace appears To connect to the network click the Connect button at the top of the screen To connect click the Connect button Signal Strength and Quality Statistics Settings Button Message from Nextel 3...

Page 27: ...xtel Connection Manager User Guide 5 To further minimize the user interface click the in the top right corner of the screen If you later decide to expand the view click the again Last updated 5 26 05...

Page 28: ...im240 Wireless Modem is registering with your service provider and or the WiFi HW is setting up your WiFi association The Nextel prompt means you have launched the Nextel Connection Manager the im240...

Page 29: ...k has priority You can instruct the Nextel Connection Manager to use the other network by using the manual override function To do so click the check box next to the signal indicator of the network yo...

Page 30: ...Nextel Connection Manager User Guide For more information on how to use and configure profiles please refer to Chapter Nine Settings Last updated 5 26 05 28...

Page 31: ...en connecting over the Nextel network the Nextel Connection Manager software is configured to use a compression client included in the software package The compression software will increase the usabi...

Page 32: ...over the circuit switched cellular channel just as you would use a standard telephone network The compression icon appears on the system tray once you make a circuit data connection The icon is usuall...

Page 33: ...choose either of two methods Run the Uninstall option from the Start menu or Run the Add Remove Programs option from the control panel Using the Uninstall Option The preferred method of removing the...

Page 34: ...am as a different user such as an administrator Select the option that best fits your needs and click OK Note Only users with Administrative rights can uninstall the Nextel Connection Manager 6 Once t...

Page 35: ...n the previous page However if you are unable to use the Uninstall option use the Add Remove option explained below 1 Click the Start menu on your PC 2 Select Settings from the pop up menu 3 Select Co...

Page 36: ...are from your PC 7 Once the program is uninstalled the InstallShield wizard window displays an InstallShield Wizard Complete message You can select to reboot the computer now or wait and reboot later...

Page 37: ...he Nextel Connection Manager has eight settings buttons which allow you to view update edit and manage features available on the software The eight Nextel Connection Manager settings are listed below...

Page 38: ...u to edit the appearance of your start up settings There are three window tabs under the Start Up Options screen They are General Connect Window To access Start Up Options follow the steps below 1 Cli...

Page 39: ...immediately after you turn on your PC The Prompt Me for Plug and Play Devices option allows you to receive a pop up message about the different devices that are compatible with the Nextel Connection...

Page 40: ...to reconnect to the Internet in case the first connection attempt fails The Automatically Reconnect on Lost Connection option allows you to set the number of times as well as the specific intervals i...

Page 41: ...r Statistics Default Start Up size is normal The Normal option collapses all the features on the main user interface screen Applications Network Information Profiles and Settings The Small option give...

Page 42: ...To access the Latest Updates option follow the steps below Note It is advisable to download upgrades when connected over a high bandwidth connection such as WiFi or LAN 1 Click Latest Updates from th...

Page 43: ...t to update the Nextel Connection Manager at the drop down menu in the bottom right corner of the screen click Click Snooze to delay Select the timeframe in which you want to download the software Cli...

Page 44: ...download is complete a Nextel Patch installation wizard appears Click Next and follow the prompts to complete the Nextel Connection Manager update Note You will need to be logged on as an administrato...

Page 45: ...r interface screen 2 The Default Device screen appears Click on the connection type you want to set a default modem for Click Select A list of installed devices appears 3 Select the appropriate device...

Page 46: ...m the drop down list Choose the manner in which you want to connect the modem i e using a PC Card from the drop down list Click OK Follow the prompts to install the modem for the device you have selec...

Page 47: ...click the Connect button to initiate a connection attempt to the wireless network you will be prompted to configure settings Connections that are greyed out have been pre configured in the software an...

Page 48: ...ific network This tool will show you where to find the nearest WiFi HotSpot however it will not help you to connect to this network You can also use your WiFi subscription to login via the LAN cable i...

Page 49: ...nt settings will be explained in more detail Configuration Diagnostics Diagnostics will give you information about the setup of your system as well as information useful for support issues Under this...

Page 50: ...add modify or delete profiles as well as define the current active profile A profile is a list of possible network connections that you designate the Nextel Connection Manager to access in order of pr...

Page 51: ...ou will see a WiFi signal Clicking Connect will prompt you to enter your MyNextel com member name and password for access Nextel Contains pre configured details for connecting over iDEN packet data If...

Page 52: ...ings you may select the priority of the connection types In the right hand panel all Available Connections are listed In the Applications tab you may define the applications you want to launch after o...

Page 53: ...uld like to automatically start an application such as a VPN when that connection is successful Connection properties differ depending on the bearer type chosen These properties are configured using a...

Page 54: ...ows you to choose the connections you would like to configure To access the Configurations Connections option follow the steps below 1 Click Configuration from the main user interface screen 2 The Con...

Page 55: ...ows you to load Internet pages quickly and navigate the Internet faster For more information on connection types please refer to Chapter Seven Data Connectivity Modifying a Connection The connections...

Page 56: ...gs while in the General tab other screens appear enabling you to Further adjust settings Create and access applications When you click Settings while in the Application tab you can specify application...

Page 57: ...Active mean that this particular profile will be used by all applications configured to use the active profile It is however possible to specify a Profile to be used for each application To access th...

Page 58: ...and then OK Your profile is now active Configuration Start Up Options The Configuration Start Up option allows you to choose the user settings you would like to display To access the Configuration St...

Page 59: ...anager User Guide 2 The Configuration screen appears Click the Start Up Options icon 3 The Startup Options allows you to adjust your screen display by using the General tab Connect tab Window tab Last...

Page 60: ...ion Default Devices option allows you to choose your default devices To access the Configuration Default Devices option follow the steps below 1 Click Configuration from the main user interface screen...

Page 61: ...ep 4 Click Install Device When the Install New Device screen appears choose your modem make and model from the drop down list Choose the modem type from the drop down list Choose the modem make and mo...

Page 62: ...n option allows you to restore and save your configuration and default settings To access the Configuration Restore Configuration option follow the steps below 1 Click Configuration from the main user...

Page 63: ...ll contain the configurations you have made up to this point and make it possible for you to restore these at any time 4 To restore the original configuration use the Restore default settings function...

Page 64: ...nto the PCMCIA slot on your laptop you may want to enable the PIN number for your SIM card The SIM card PIN protects your im240 Wireless Modem unauthorized use since only users with the proper passwor...

Page 65: ...rs Select Use PIN 5 Type your Current PIN Click OK 6 A window appears with the message PIN Lock Enabled Click OK Note If you enter the wrong PIN three times the SIM card locks up For help please call...

Page 66: ...detachable L shaped antenna is attached to the modem before you insert the modem into your PC 2 To run the software click on the Nextel Connection Manager icon located on your desktop 3 The main user...

Page 67: ...e PIN Lock Disabled Click OK Note If you enter the wrong PIN three times the SIM card locks up For help please call Nextel Customer Support at 1 800 639 6111 Changing your SIM Card PIN 1 Click SIM PIN...

Page 68: ...onnection Manager User Guide 2 The Change PIN screen appears Select Use PIN 3 Type your Current PIN and New PIN 4 Confirm your New PIN by retyping it in the Confirm PIN field Click OK Last updated 5 2...

Page 69: ...selected e g an Internet browser rather than Microsoft Internet Explorer Netscape or other This occurs when a default browser is already defined on your system and Nextel Connection Manager reads the...

Page 70: ...of compression to be applied for the session Note that the chosen setting will impact the quality of data or applications run over the connection i e if the compression level is set to high then the...

Page 71: ...om the Connections main screen click the connection Click Properties 2 The Connections Settings screen appears with options that allow you to Further adjust settings Access and specify applications To...

Page 72: ...Nextel Connection Manager User Guide 5 If you create a new application fill in the appropriate information on the Create New Application screen Click OK Last updated 5 26 05 70...

Page 73: ...Wireless Modem Symptom Possible Cause Solution Poor Signal Strength Poor reception by the im240 Wireless Modem Attach the flexible external antenna to the top of the im240 Wireless Modem in the slot n...

Page 74: ...ts or 3 activates Service through the Equipment Creditworthiness of Customer Customer must complete a credit application Credit Application before Service may be provided to Customer THIS AGREEMENT SH...

Page 75: ...Service or the Equipment in any unlawful manner including but not limited to use in any aircraft or motor vehicle where prohibited by law ordinance or regulation or in a manner that may be abusive ha...

Page 76: ...tions or system repairs or modifications Nextel also may be required during public safety emergencies or when system capacity is otherwise limited to limit access to the Nextel network for those custo...

Page 77: ...s residential street address or primary business address for each unit activated on Customer s account and notify Nextel of any changes in such address Additional fees and assessments apply to Custome...

Page 78: ...ercentage of these charges before providing the balance to the third party provider of such Online Application 9 PAYMENTS Recurring Credit Debit Card Payments Customer may pay any amount owed to Nexte...

Page 79: ...knowledges and agrees that Nextel may access use and disclose to third parties any information whether personally identifying information or customer proprietary network information CPNI within the me...

Page 80: ...or shortages errors failures to transmit delays or defects network problems lack of coverage or network capacity dropped calls inability to access the Service or inability to place or receive calls o...

Page 81: ...ES CAN BE FOUND BY CALLING THE AAA AT 1 800 778 7879 OR VISITING ITS WEBSITE AT http www adr org ANY ARBITRATION SHALL BE CONDUCTED BY A SINGLE NEUTRAL ARBITRATOR CUSTOMER AND NEXTEL SHALL COOPERATE I...

Page 82: ...nsidered delivered when directed to Nextel Customer Care department and received by Nextel Oral and electronic notice to Nextel shall be considered delivered on the date reflected in Nextel s records...

Page 83: ...e between 9 kHz and 300 GHz Attachment to Resolution 303 from July 2 2002 The iM240 modem card has been tested for compliance with FCC IC RF exposure limits in laptop computer configurations with side...

Page 84: ...tive to external RF energy Aircraft When instructed to do so turn off your modem product when on board an aircraft Any use of a modem product must be in accordance with applicable regulations per airl...

Page 85: ...ducts Software to be free from defects in materials and workmanship under normal consumer usage for the period s outlined below This limited warranty is a consumer s exclusive remedy and applies as fo...

Page 86: ...me of your service provider if applicable d the name and location of the installation facility if applicable and most importantly e your address and telephone number What Other Limitations Are There A...

Page 87: ...or reproduce the copyrighted software Accordingly any copyrighted software contained in the Motorola products may not be modified reverse engineered distributed or reproduced in any manner to the ext...

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