11
Frequently
Asked
Questions(FAQ)
Q:
When
I
plug
the
device
into
my
computer,
the
Windows
Hardware
installation
window
asks
me
to
install
a
driver.
What
should
I
do?
A:
When
you
connect
the
device
to
PC
for
the
first
time
or
has
just
restored
the
factory
default
settings,
you
may
come
across
such
prompt.
Just
click
on
Next
button
to
finish
the
automatic
installation.
Normally,
Windows
should
not
do
this
because
it
should
see
the
device
as
an
external
hard
drive.
Q:
Why
does
the
device
seem
not
to
support
my
micro
SD
card
as
expected?
A:
The
system
of
the
device
supports
only
micro
SD
cards
in
FAT32
format.
If
your
card
is
in
any
format
other
than
FAT32,
no
wonder
you
find
that
the
device
seems
not
able
to
support
it.
However,
you
can
directly
erase
it
on
this
device
following
such
directory:
Settings>
Storage>
External
Storage>
Erase.
After
being
erased,
the
card
will
turn
into
FAT32
by
defaults.
Warning:
Before
erasing
or
reformatting
you
micro
SD
card,
make
sure
all
data
on
the
card
have
been
backed
up
or
you
really
don’t
want
them
any
longer,
otherwise,
they
will
be
forever
gone.
Q:
My
device
freezes,
what
should
I
do?
A:
Try
penetrating
a
pin
inside
the
Reset
Hole
button
until
the
device
is
reset
and
then
restart
the
device.
Q:
I
downloaded
an
application,
but
I
cannot
install
it
in
my
device.
Why?
A:
Some
applications
developed
for
Android
mobile
might
not
run
properly
in
the
Device.
Please
consult
the
respective
software
developer
for
further
information.
You
are
NOT
suggested
to
enable
Unknown
Sources
under
“Settings
Security
”.
Q:
When
charging,
my
device
shows
it
is
charging
but
will
not
power
on.
What’s
the
problem?
A:
Please
try
charging
for
about
30
minutes,
and
then
restart
the
device.
If
the
problem
remains,
try
inserting
a
pin
into
the
Reset
hole
to
reset
the
device.
Q:
The
device
cannot
enter
Android
system
after
power
‐
on,
what
should
I
do?
A:
Make
sure
the
device
has
enough
battery
charge
before
power
‐
on.
If
you
fail
to
enter
Android
system
after
many
tries,
please
try
the
Recovery
mode
to
restore
factory
default
settings
(referring
to
the
problem
of
forgetting
password
below),
or
contact
your
vendor
for
technical
help
or
support.
Q:
The
device
is
unable
to
be
charged,
what
should
I
do?
A:
Make
sure
you
use
a
dedicated
power
adaptor
provided
for
the
device.
If
the
problem
still
exists,
contact
the
vendor.
Q:
The
device
runs
slowly,
how
to
speed
it
up?
A:
The
more
applications
you
have
installed,
the
slower
the
device
is.
Please
uninstall
some
applications
that
you
don’t
use
often
to
speed
it
up.
Q:
I
forget
my
power
‐
on
password
or
graphic,
how
to
start
up
the
device?
A:
If
you
forget
your
password,
you
have
to
enter
the
Recovery
mode
to
load
default
factory
settings:
Press
Power
button
to
confirm
entering
the
Recovery
mode.
(1)
Power
off
the
device
first.
Press
and
hold
down
the
VOL+
button
and
Power
button
to
enter
Recovery
mode.
(2)
Use
VOL+/
‐
button
to
move
the
cursor
up/down
and
select
‘Wipe
data/
factory
reset’.
(3)
Press
Power
button
to
confirm
entering
the
Recovery
mode.
(4)
User
Vol+/
‐
button
to
select
“
Yes
‐‐
delete
all
user
data”
and
confirm
with
Power
button.
(5)
Select
“
Reboot
system
now”
before
pressing
Power
button
to
confirm.
When
your
device
is
restarted,
the
preset
password
will
be
deactivated.
Q:
The
device
prompts
me
lack
of
space,
how
to
release
more
space?
A:
Applications
are
installed
in
internal
memory
of
the
device
by
default.
Space
gets
less
if
you
install
more
and
more
applications.
Please
uninstall
some
applications
or
move
some
to
expandable
memory
like
Micro
SD
card
to
release
space.
Q:
How
to
access
Internet
via
Wi
‐
Fi?
A:
The
device
features
Wi
‐
Fi
module.
Make
sure
there
is
a
Wi
‐
Fi
router
nearby,
and
then
go
to
“Settings”
“Wireless
&
Network”.
Turn
on
Wi
‐
Fi,
the
device
should
search
for
Wi
‐
Fi
routers
around
you
and
list
them.
Click
the
router
that
you
want
to
connect,
enter
password
if
required.
When
connected
successfully,
you
can
surf
on
the
Internet
then.
Please
get
closer
to
the
Wi
‐
Fi
router
as
possible
as
you
can
to
avoid
weak
signal.
Q:
I
have
problems
making
a
Wi
‐
Fi
connection.
What
can
I
do?
A:
‐
Check
your
Wi
‐
Fi
router/modem
by
using
another
Wi
‐
Fi
device
(ex:
friend’s
laptop)
to
verify
that
your
router/modem
is
functioning
properly.
‐
Check
your
Wi
‐
Fi
router/modem
documentation
to
see
if
it
has
a
pairing
button
that
needs
to
be
pressed.
Some
modems
have
such
a
button
that
must
be
pressed
the
very
first
time
you
try
to
make
a
Wi
‐
Fi
connection
with
a
new
device.
‐
Make
sure
that
you
are
relatively
close
to
the
modem/router
to
make
your
first
connection.
Then
later
you
can
test
to
see
how
far
away
you
can
make
a
connection.
‐
Try
connecting
to
a
friend’s
Wi
‐
Fi
access
point
to
see
if
reacts
the
same
way.
If
it
connects,
then
you
know
that
you’ll
have
to
set
your
Wi
‐
Fi
router/modem
with
similar
parameters.
‐
Turn
off
the
Wi
‐
Fi,
then
turn
it
back
on
again.
Go
to
Settings
‐
>
Wireless
Network
‐
>
Wi
‐
Fi.
‐
Make
sure
you
have
entered
the
correct
password
if
required.
Q:
Why
is
my
USB
drive
not
supported
by
the
tablet?
A:
Currently,
USB
storage
with
multiple
partitions
may
not
be
well
supported
by
the
tablet.
Therefore,
if
your
USB
storage
has
multiple
partitions,
it
is
suggested
that
you
should
use
a
USB
device
with
only
one
partition
for
a
change.
