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Troubleshooting
If you have problems in operating your player, please check the points below before sending it to service center.
Cannot power on
y
The battery may be exhausted. Please recharge the battery.
Files cannot be downloaded
y
Check if the driver is installed correctly in the computer.
y
Check the connection between the player and PC.
No sound from the earphones
y
Please ensure the volume is not 0, and the connection of earphones is no problem.
y
Check if the format of music file is supported by the player.
Recording cannot be done
y
Check if there is enough memory and battery capacity.
The words of LCD display abnormality
y
Please ensure you select the correct language.
The buttons do not work
y
The key may be locked. Slide the HOLD switch to the off position.
y
Press the reset hole with metal pin to re-initialize the system of the player.
Poor FM reception
y
Check whether an earphone is connected to the earphone jack. The earphone cord functions as an antenna.
y
Adjust the position of the player and earphones.
y
Turn off the power of the electric devices near the player. If it is effective, move and use the player away from those electric devices.
