Next Network Telestra Elite, Quick Reference Manual

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Problem Possible Causes Suggested Solution
Message
sent failed. The SMS centre
number isn’t correct. Check with your service
provider and enter the correct
number in the Message settings.
Data connection
failed. You have no network
coverage. Try moving location until you
get good reception.
The APN confi guration
is wrong. Check with your service
provider and set the APN in
the confi guration settings.
The manual network
selection is wrong. Select the correct network
for Telstra. Restore Automatic
mode.
You are using the
wrong APN. Consult Telstra.
The modem
cannot connect
to the internet
when overseas. You don’t have
international
roaming enabled
on your service. Consult your service provider
before you go overseas to
enable roaming.
No warning tone. The PC soundcard
is disabled or on
low volume.
Check the audio card and
adjust the volume.
The microSD™ card
cannot be read or
is not found. Re-insert the microSD
card. The maximum
capacity is 32GB SDHC. Try another microSD card
and make sure the capacity
and format is correct.
Microsoft and Windows are trade marks of the Microsoft group of companies.
™ and ® are trade marks and registered trade marks of Telstra Corporation Limited
ABN 33 051 775 556.
Troubleshooting and Frequently Asked Questions
1. Install and test the modem in another computer
2. Check your SIM card is working in another device –
e.g. mobile phone
3. Insert a known working SIM card into your modem
4. Confi rm your account is active – contact Telstra
5. Uninstall the modem and re-install using Windows ‘Safe Mode’
– consult a PC technician for help if required (PC only)
Problem Possible Causes Suggested Solution
The user interface
doesn’t start
after the modem
is plugged in. PC confi guration
is not correct.
(No Autorun) Start the program manually
by going Start –> Program
Files or use the shortcut on the
desktop.
The modem has
no signal. The antenna is at the
wrong angle or position. Adjust the angle and position
of the USB modem.
You have no
network coverage. Try moving location until
you get good reception. Visit
telstra.com/mobilebbcoverage
to check if you are covered
or consider purchasing an
external antenna from your
service provider.
You have not entered
your PIN number at
start up. Restart the application and
enter your PIN number. If
the PIN is invalid you cannot
connect to the network.