3
Technical Support Contacts
North America & Asia
Europe
Newport Corporation Service Dept.
1791 Deere Ave. Irvine, CA 92606
Telephone: (949) 253-1694
Telephone: (800) 222-6440 x31694
Newport/MICRO-CONTROLE S.A.
Zone Industrielle
45340 Beaune la Rolande, FRANCE
Telephone: (33) 02 38 40 51 56
Asia
Newport Opto-Electronics
Technologies
253 Aidu Road, Bld #3, Flr 3, Sec C,
Shanghai 200131, China
Telephone: +86-21-5046 2300
Fax: +86-21-5046 2323
Newport Corporation Calling Procedure
If there are any defects in material or workmanship or a failure to meet
specifications, promptly notify Newport's Returns Department by calling
1-800-222-6440 or by visiting our website at
www.newport.com/returns
within the
warranty period to obtain a
Return Material Authorization Number (RMA#)
.
Return the product to Newport Corporation, freight prepaid, clearly marked with the
RMA# and we will either repair or replace it at our discretion. Newport is not
responsible for damage occurring in transit and is not obligated to accept products
returned without an RMA#.
E-mail:
When calling Newport Corporation, please provide the customer care representative
with the following information:
Your Contact Information
Serial number or original order number
Software version
Description of problem (i.e., hardware or software)
To help our Technical Support Representatives diagnose your problem, please note
the following conditions:
Is the system used for manufacturing or research and development?
What was the state of the system right before the problem?
Have you seen this problem before? If so, how often?
Can the system continue to operate with this problem? Or is the system non-
operational?
Can you identify anything that was different before this problem occurred?
