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newair.com
TROUBLESHOOTING
If the product does not operate properly or at all, first check the following list
to troubleshoot the issue. If no solution is provided below, contact customer
service.
Problem
Possible Causes
Solution
The heater does
nothing when turned
on.
The plug may not be
plugged in well to the
outlet.
Check whether the plug is
properly inserted into the
outlet.
The temperature
control knob is not
turned from MIN.
Check whether the
temperature control
knob is turned toward
the MAX position.
The heater is still on
but not heating.
The overheating safety
feature has been
triggered.
Allow the machine to
cool down before next
use.
