EN
www.newair.com
15
TROUBLESHOOTING
Problem
Possible Cause
Solution
The “ADD WATER”
indicator light is on.
There is not enough
water in the tank.
Press
“POWER” to turn
off the unit. Fill the
reservoir with water.
Press “POWER” to
restart.
The “ICE BUCKET FULL”
indicator light is on.
The ice basket is full.
Remove ice from the
basket.
The “WARNING”
indicator light is on.
Ice shovel cannot
rotate.
Check if ice cubes are
blocking the ice shovel;
otherwise, consult a
certified technician to
check the motor and
micro switch.
The “WARNING”
indicator flashes for 20
seconds when starting
or during operation.
Ice-full detecting
sensor on the edge of
interior tank is
malfunctioning.
Consult a qualified
technician to check the
sensor or change to a
new one.
Ice cubes stick
together.
The ice cycle is too
long.
Stop the ice maker and
allow ice block to melt.
Select smaller size and
restart.
Water temperature in
inner tank is too low.
Change the water in the
inner tank.
Temperature of water is
best between 45°F -
90°F.
The ice making cycle
appears to be normal
but no ice is being
produced.
The refrigerant may
be leaking.
Consult a qualified
technician.
A pipe in the cooling
system may be
blocked.
Consult a qualified
technician.
Ambient temperature
or water temperature
in inner tank is too
high.
Please run the ice
maker below 90°F and
pour colder water into
the tank.
