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newair.com
TROUBLESHOOTING
You can solve many common problems easily, saving you the cost of a possible
service call. If further assistance is needed call our customer service team.
Problem
Possible Causes
and
Solution
Chest freezer
does not
operate
•
Check if chest freezer is plugged in.
•
Check if there is power at the ac outlet, by checking
the circuit breaker.
•
Wait for 30-40 minutes to see whether chest freezer
will start. Compressor cycle must be complete to
operate.
Food
temperature
appears too
warm
•
Frequent door openings.
•
Allow time for recently added warm food to reach
chest freezer temperature.
•
Check gaskets for proper seal.
•
Adjust temperature control to colder setting.
Too much frost
build-up inside
unit
•
Make sure temperature control is not set to "ON"
setting for extended period of time.
Food
temperature is
too cold
•
If temperature control setting is too cold, adjust to a
warmer setting and allow several hours for
temperature to adjust.
Compressor
runs too
frequently
•
This may be normal to maintain constant temperature
during high temperature and humid days.
•
Doors may have been opened frequently or for an
extended period of time.
•
Check gasket for proper seal.
•
Check to see if doors are completely closed.
•
Check chest freezer compartment for blockage from
frozen food packages, containers, etc.
Chest freezer
has an odor
•
Interior needs cleaning.
•
Foods improperly wrapped or sealed are giving off
odors.
